St Oswald's House

12 Golborne Road, Winwick, Warrington WA2 8SZ
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9.9 69 Reviews
  • St Oswald's House, Warrington
With a recent CQC rating of good (February, 2021), St Oswald’s House provides care for up to 42 residents. The service is able to provide support for residential care, nursing care, palliative care, cancer care, visual, speech and hearing impairments and Parkinson’s disease.

There is on-site parking available for visitors, and the home is situated close to public transport, making it easy to access for visitors and for residents to get out and about in the local area.

Each room is well-presented, and residents are welcome to bring their own furniture to help them feel at home. Rooms also come with a phone point and a telephone point, and internet access is available. Residents are provided with nutritional meals as well as treats throughout the day, including a glass of wine served with dinner. There is also access to a beautiful garden, where residents are welcome to relax and potter around.

Whether looking for palliative, convalescent or respite care, the experienced and professional team devise a care plan completely individualised for each resident, ensuring that they always provide the most appropriate care and encourage residents to enjoy each day.

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Care Provided by St Oswald's House

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Maria Percival (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012
    • Number of floors: 2

Funding & Fees Guide for St Oswald's House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Nursing Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Nursing Care from £1,200

  • Our room rates commence at £1200.00 per week and vary on size, en-suite facilities, view.
  • (these prices are only a guideline, please contact St Oswald's House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open Visiting


  • Parking

  • Onsite parking available


St Oswald's House Reviews (69)

Total of 69, showing 21-40
9.9

St Oswald's House has a Review Score of 9.9 (9.882) out of 10, based on 12 reviews in the last 2 years. Over all time St Oswald's House has 69 reviews.

Overall Experience

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  • 9
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Date Published

69
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5
12
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Review from Stephen I (Son of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always find the staff polite, pleasant and helpful. The venue is always clean and tidy. Mum loves living here and cannot praise it high enough. The Facebook site enables us to see Mum in various activities.

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Review from K H (Daughter of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have been residents at St Oswald's. Dad sadly passed away. The care provided to both parents is extremely excellent. Nothing is impossible. The support that all the staff give to our family is equally excellent. The home has a "happy environment", and each visit never feels rushed. No
matter how busy the staff are, they always take the time to listen to our concerns and answer questions about my mum's health and care. Although Dad passed, the staff still continue to show their care and compassion and always ask how we as a family are coping. St Oswald's is truly a home from home experience.

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Review from S M (Sister of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care and respect that my relative, who has multiple health problems, is receiving. The home is welcoming, comfortable and hygienic. All the staff we have met from nursing, caring, administration and housekeeping are pleasant and approachable. We would recommend St Oswald's
for short term or long term care.

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Review from Vincent W (Son of Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum was admitted to St Oswald's House almost three years ago, I felt that she has been looked after and cared for with dignity and empathy. I was originally concerned when my mum first went into the home, but my concerns were quickly alliterated due to the contact quality care and attention
that she was receiving. This step was an extremely difficult decision to make, but I have absolutely no regrets. Everyone is both hard-working and professional in their approach.

Reply from Olivia Shields, Marketing Assistant at St Oswald's House

Thank you, Vincent, we always appreciate individuals taking the time to give their feedback, and we are very pleased to hear that your experience at St Oswald's Care Home has been so positive. All of our team are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.


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Review from Carolyn L (Daughter of Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since last May and has settled extremely well, and I would say mainly due to the way she feels so loved, cared for and accepted. She feels it is like a family. She was quite fussy about her food, but the staff listened to her and have gone above and beyond to accommodate her
and meet her needs. Mum loves the activities, and the team do amazingly well with their ideas! I have found the management and senior nursing staff always approachable and caring towards Mum. I wouldn't hesitate in recommending St Oswald's to anyone.

Reply from Olivia Shields, Marketing Assistant at St Oswald's House

Thank you, Carolyn, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive, and we appreciate all of your kind comments about our team. Have a wonderful day!


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Review from Margaret L (Niece of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been happy in the months she has been here.

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Review from D M (Son of Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother settled in very quickly and was soon taking part in activities/games. She has had her health problems but for the most part, has been well looked after.

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Review from Christine S (Daughter of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made to feel comfortable when enquired by phone, even though busy due to lockdown. If I needed to know anything the staff did not hesitate to contact me.
It is very reassuring to know that my mum is being kept comfortable, clean and safe.

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Review from S S (Daughter of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so thankful for the wonderful care my mum has received. She had to go in for nursing care and really didn't want to. However, she settled very quickly, has thrived and is doing amazingly well and she now loves living there and the attention and care she receives is just wonderful. I don't
think she would want to go home now, which says it all.
It's all down to the wonderful and caring staff (and the lovely food they serve).

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Review from Pauline J (Daughter of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was at St Oswald's for over five years, it became his home and a second family for us. The care up to and including his final day/hours was of a high standard, the relationship he and we had with staff was brilliant. He had key senior care and nursing staff supporting him daily including the
manager, all went above and beyond and all were friendly, attentive and shown empathy and affection to him and his family.

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Review from Adrian C (Son of Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It is hard to find adequate words to express our deep gratitude to the manager and all the nurses, carers and staff at St Oswald’s for their treatment of Mum during her twenty months residence. The cheerful and homely atmosphere of the home and the beautiful grounds, together with the unfailing kindness
and compassion of all the staff ensured that Mum was as comfortable as possible throughout her stay and particularly in her last days. Your support for us during this time was also greatly appreciated and will not be forgotten. We hope you all keep safe and well during this difficult time for everybody and that it won’t be long before we can pop in for a cup of tea and a chat.

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Review from R M (Relative of Resident) published on 6 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb support, the information provided from day one.
Nothing has been too much trouble face to face, on the phone or social media.
Feels like we leave Dad on a holiday being cared for and getting anything he wants.
All we can say is in the short time we have been in contact, thank you to each and
everyone involved in running a superb caring home!

Reply from Olivia Shields, Marketing Assistant at St Oswald's House

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from Jane R (Daughter of Resident) published on 1 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at the home for nearly six years. She is a resident due to a mobility issue following a stroke and does not have any illnesses generally. That all changed just over two weeks ago, when Covid came into the home and Mum was tested positive. The staff have been amazing, and I
can't thank them enough for the care that they have provided to my mum throughout the last few weeks and also the compassion that they have also provided to me with their continual reassurance that they were doing all they can to make her comfortable. She's smashed Covid and is now making a slow recovery. I have been constantly on the phone and not once have I been made to feel that they are too busy to talk. All the staff are a credit to this home, many of them leaving their homes to make sure that they can care for our loved ones. So from the bottom of my heart and on behalf of all mum's family; we thank you all, and we will be forever grateful!

Reply from Olivia Shields, Marketing Assistant at St Oswald's House

Thank you, Jane, for your wonderful feedback and kind words about our team at St Oswald’s House. The care and wellbeing of every resident is always our number one priority, so we are pleased to hear you feel your Mother has been treated with the care, kindness and compassion she deserves. We are also pleased to hear how your Mum is doing, and wish her well on her recovery. Take care Jane, we look forward to seeing you again soon.


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Review from Alicia W (Granddaughter of Resident) published on 1 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would wholeheartedly recommend St Oswald's care home to anyone who is considering becoming a resident there. My nan is a resident there, and it’s so lovely to see how much effort the staff put in to get to know her and look after her. The staff are amazing and are always looking for new and fun activities
for the residents to take part in. The care standard is brilliant, and it puts our families mind at ease; knowing that she’s being cared to such a high standard.

Reply from Olivia Shields, Marketing Assistant at St Oswald's House

Thank you, Alicia, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care, we hope to see you again soon.


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Review from Louise D (Daughter of Resident) published on 17 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise St Oswald's highly enough. There is always a very warm welcome from all the staff, and they are happy to discuss anything no matter how busy they are. Mum has been a resident for 2-years and has consistently received a very high standard of care. The staff have a very good understanding
of Mum and respect her views. It is clear to see the positive relationships that have blossomed as a result of their expertise and nurture. They regularly go the extra mile to ensure that she has the best care. The little touches also make a big difference. We are so pleased that we chose St Oswald's House and know that she is in the best place.
Huge thanks to all the staff for their dedication, hard work and commitment.

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Review from Victoria H (Daughter of Resident) published on 15 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has gone into care at St Oswald's as she has dementia. She had stayed there for respite care before when she broke her foot.
St Oswald's were kind enough to take her in before the Coronavirus outbreak lockdown.
They have all been absolutely amazing and have remained really positive and upbeat
for the residents despite there own concerns.
They are keeping my mum safe and entertained, not an easy task.
I can't thank them enough for not only their professionalism but also for the genuine caring and respect that they show all the residents. Thank you.

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Review from F R (Daughter of Resident) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed additional recuperation time after hospital stays, neighbours recommended St Oswald's from their experience and on visiting we were happy to place her here with round the clock care just in case.
Food menus were varied and tasted nice and drinks were regularly brought round as desired.
Although initially a little reluctant, the activities organiser encouraged her to join in with some of the regular events and activities and when she seemed less well staff encouraged her to eat and drink, and called a GP and further medical specialists. Everyone in the staff were friendly and kind.

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Review from Melissa M (Daughter of Resident) published on 11 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is well maintained with tea and coffee at reception. Staff are well presented and always polite when we ask for help. Although my mum hasn't been able to eat a lot of food, there is a good selection of meals for residents and if there is nothing on the menu that they like, the chef will make
something individually for them. Sometimes there can be a wait when entering the building in an evening or at a weekend, but this is understandable as there are reduced numbers in staff. Overall the home has a very calm, relaxed, caring feel which is why we chose St Oswald's and we're not disappointed

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Review from Tim L (Son of Resident) published on 24 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was here for just over three weeks before sadly passing away.
All the staff showed a level of care that exceeded all our expectations. They not only cared for our mum; with such outstanding service but the family as well. We were made welcome by all the staff. We were kept informed of every
aspect of our Mum's care.
St Oswald's House has some truly amazing staff, especially the care assistants, who all do an excellent job. I only wish I could repay you all for everything you did for our mum. Such care, dignity and compassion.

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Review from Pete C (Friend of Resident) published on 16 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever visiting St Oswald's we always found the staff extremely helpful and no request was ever too much trouble, access was always controlled so there was no coming and going at will. There was always activities being organised and even when residents were feeling a bit down they would make that
extra effort to get the resident involved, having garden parties, bingo, sing along to guest artists and what really impressed was the way staff would ask for suggestions for days out and not right away but a month or so later that outing was on the agenda. The cleanliness could not be faulted, right down to making certain the residents had clean clothes on and available if needed. The meal options were never scrimped and ever afternoon coffee/tea and cake was available even for visitors served as in a tea shop, and Fridays home-cooked fish and chips which were greatly looked forward to. If God forbid I have to go into a home, St Oswald's would be on the list.

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Current Review Score: 9.9 (9.882)

Overview of Review Score

The Review Score of 9.9 (9.882) out of 10 for St Oswald's House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.882 for St Oswald's House is calculated as follows: ( (128 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 144 Ratings = 4.882

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Oswald's House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (11)

Kiernan

Kiernan Toppon

Job Title: Chef Manager

Joined: 2017

Kiernan has been with the St Oswalds family since 2017 and ensures our residents are well-catered for 24 hours a day.


Jordenne

Jordenne Armstrong

Job Title: Care Coordinator

Joined: 2022

Jordenne re-joined the St Oswalds family in March 2022 and oversees all aspects of Admin & Marketing for the Home.


Laura

Laura Pang

Job Title: Administrator

Joined: 2013

Laura has been a part of the St Oswalds family since 2013 and has worked hard to become our amazing Home Administrator. Drop Laura a line if you would like further information about any of our services.


Ethel

Ethel Hulme

Job Title: CHAPs

Joined: 2020

Ethel is just one of many of our hardworking, committed CHAPs dedicated to delivering person-centred care to our wonderful residents.


Geoff

Geoff O'Keefe

Job Title: Care Assistant

Joined: 2023

Geoff is just one of many of our hardworking, committed care assistants dedicated to delivering person-centred care to our wonderful residents.


Jack

Jack Weeks

Job Title: Team Leader

Joined: 2022

Jack is just one of many of our hardworking, committed team leaders dedicated to delivering person-centred care to our wonderful residents.


Amy

Amy Mather

Job Title: Activity Co-Ordinator

Joined: 2022

Amy is part of our amazing activity team, ensuring our residents enjoy a variety of fulfilling, holistic activities each day of the week. Drop her an email for more activity information.


Angela

Angela Potter

Job Title: Domestic Assistant

Joined: 2022

Angela re-joined the St Oswalds family back in March 2022, and works tirelessly to ensure our Home is spic and span!


Ria

Ria Percival

Job Title: Home Manager

Joined: 2022

Ria re-joined the St Oswalds family in February 2022. Ria has many years experience as a Home Manager and has worked at all levels within the care home sector.


Ruby

Ruby Swift

Job Title: Activity Co Ordinator

Joined: 2024

Ruby joined the St Oswalds team in 2024 and has hit the ground running. She is a hit with our residents and colleagues!


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Julie Pook

Job Title: Head Housekeeper

Joined: 2016

Julie is the head housekeeper and she and the team work tirelessly to ensure our home is clean and tidy.