St Oswald's House

12 Golborne Road, Winwick, Warrington WA2 8SZ
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9.9 69 Reviews
  • St Oswald's House, Warrington
With a recent CQC rating of good (February, 2021), St Oswald’s House provides care for up to 42 residents. The service is able to provide support for residential care, nursing care, palliative care, cancer care, visual, speech and hearing impairments and Parkinson’s disease.

There is on-site parking available for visitors, and the home is situated close to public transport, making it easy to access for visitors and for residents to get out and about in the local area.

Each room is well-presented, and residents are welcome to bring their own furniture to help them feel at home. Rooms also come with a phone point and a telephone point, and internet access is available. Residents are provided with nutritional meals as well as treats throughout the day, including a glass of wine served with dinner. There is also access to a beautiful garden, where residents are welcome to relax and potter around.

Whether looking for palliative, convalescent or respite care, the experienced and professional team devise a care plan completely individualised for each resident, ensuring that they always provide the most appropriate care and encourage residents to enjoy each day.

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Care Provided by St Oswald's House

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Maria Percival (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012
    • Number of floors: 2

Funding & Fees Guide for St Oswald's House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Nursing Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Nursing Care from £1,200

  • Our room rates commence at £1200.00 per week and vary on size, en-suite facilities, view.
  • (these prices are only a guideline, please contact St Oswald's House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open Visiting


  • Parking

  • Onsite parking available


St Oswald's House Reviews (69)

Total of 69, showing 41-60
9.9

St Oswald's House has a Review Score of 9.9 (9.882) out of 10, based on 12 reviews in the last 2 years. Over all time St Oswald's House has 69 reviews.

Overall Experience

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  • 9
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Date Published

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Review from J S (Daughter of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team and management at St Oswald's House have been excellent. They have welcomed dad into St Oswald's and he's settled into his new home very quickly.
The atmosphere at St Oswald's is very friendly and professional and I'm so pleased that dad is here.

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Review from J H (Daughter of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had my dad in St Oswald's House for 4 years and I could not fault anything about the home and all the lovely caring staff and everybody. The home is kept lovely and clean, my dad was always clean and dressed lovely. I would recommend St Oswald's to anyone. Sadly my dad passed away but I can honestly
say he was well cared for.

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Review from Stuart B (Son of Resident) published on 3 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at St Oswald's House for over four years. The care she received during these four years and the support they offered me was superb. Sadly, she recently passed away and I have the ultimate respect for the way they dealt with this. She continued to be treated with great dignity
and respect. I can never repay the team there for their great service, kindness and support over the last four years. A wonderful team. Professional, compassionate and caring.

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Review from Alan K (Friend of Resident) published on 30 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended a function with my friend (resident) on Saturday 13th July, what a fantastic afternoon was put on for the residents with a wide variety of entertainment. Deaf & Dumb singers, a lady vocalist, Morris Dancers, Ukele Band. The staff brought as many residents outside that wanted to come, they
were singing and dancing (in wheelchairs) what a lovely sight. It was no effort for the staff to tend to the resident's needs, they were in and out with them all afternoon.
The Home is spotless, and all the staff very friendly. I have been there at mealtimes, the meals looked very appetising.


The management is very caring.


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Review from D P (Son of Resident) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

When viewing the care home all seemed very good. Now my father has been in there on "end of life care" for 3 weeks, the standard isn't exactly what we believed it to be. Always having to ask for things to be done i.e. change bedding, give father a shave and hoover his room, which hasn't been done in
the 3 weeks he's been there. Also, residential nurse doesn't give us an update on father's health, we have to always ask and security there is non-existant, anybody can walk in and never challenged.

Reply from Alison Geddes, Marketing at St Oswald's House

Thank you for your review, we’re sorry to hear you did not feel you experienced our high standards on this occasion. All of our rooms are cleaned and changed regularly, and if a resident feels well enough to leave their room and spend time in the lounge we have opportunity to shampoo carpets and move any furniture. We respect residents’ wishes when delivering care, our team did offer to give your father a shave on several occasions which he declined. Our nurses always update families when there are any changes to the condition of their loved one, and can provide detailed information as and when requested. Relatives and friends are welcome to visit their loved one as often as they’d like and at any time, we have a visitors’ book to complete on entry and team on duty 24 hours a day. Our residents’ safety and security is of utmost importance and we take any safeguarding concerns seriously. Thanks again for your review, we appreciate all feedback as it helps us further improve our service.


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Review from S B (Granddaughter of Resident) published on 30 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I would not recommend St Oswald's to anyone. The staff are rude and unprofessional, at one point late last year myself and my mum went to visit, upon entry we were refused to stay any longer because staff members got involved in family issues and took one side of the families favour over us. An ornament
went missing, the staff were quick to accuse us of blaming staff when all we asked was what happened? Which caused a scene and was dealt with very unprofessionally by the manger. We ended up involving CQC, the care homes area manager got involved and resolved the situation by informing us of what happened to the ornament and apologised on behalf of the staff for getting involved in family disputes. After this situation, we didn’t feel welcome visiting because of the staff and felt we were constantly being watched.

Reply from Alison Geddes, Marketing at St Oswald's House

Thank you for taking the time to review our home, we’re sorry to hear that your experience did not meet expectations on this occasion. We pride ourselves on the high level of service we provide, and our passionate team operate with the utmost care and professionalism when delivering this. Family members and friends are encouraged to visit their loved one as often as they wish, and are given a warm welcome into the home at any time of day. We take missing items seriously and make every effort to locate them once a team member has been informed. If there’s anything you’d like to discuss further, please feel free to contact our Home Manager or Regional Manager. Thanks again for your review, it is through a feedback process that we can further improve the service we provide.


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Review from N H (Friend of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely care home. The reception area is so welcoming. A lovely addition that isn't usually there. The staff are all so accommodating, friendly and can't do enough. This place is so clean and smells pleasant. You can tell the staff are constantly on top of things. I have visited many care homes
and this is by far the nicest! Keep up the good work!

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Review from Andrew I (Son of Resident) published on 10 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had complex medical needs and a degenerative illness, and spent the last two and a half years of his life at St Oswald's, after a traumatic stay in a different home. Throughout his time with them, he received excellent care around the clock and was treated not only with the greatest of respect
and dignity by all the staff but with warmth and affection. I cannot praise the team at St Oswald's highly enough, nothing is too much trouble for them, and they go out of their way to make residents feel as though they are at home, not "In a home". I would not hesitate to recommend St Oswald's to anyone looking for a residential care or nursing setting for a family member, it is by far the best of all the homes I visited when looking for a place for my father.

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Review from Nigel H (Son of Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting to view St Oswald's House without prior appointment, my wife and I were immediately impressed by the friendly welcoming staff, the hotel-like atmosphere and lack of care home smells. We felt very lucky to have my mother in St Oswald's House for the last weeks of her life. Everyone in the team,
whatever their role, has been so caring and approachable and nothing was too much trouble. It is one large happy family; on one occasion, I was at reception when two ex-residents arrived and were greeted with genuinely affectionate hugs.
Totally recommended.

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Review from Pamela P (Daughter of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the home 4 1/2 years. It has greatly improved in the last 18 months.

Reply from Alison Geddes, Marketing at St Oswald's House

Thank you for your positive comments about our home, the team will be delighted to hear your feedback.


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Review from Dave P (Son of Resident) published on 29 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited St Oswald's on a Saturday morning to assess whether it would be suitable for my father, from the moment we walked through the reception door the home felt warm and comfortable and this relaxed us. We had heard many horror stories about care homes - but St Oswald's is an exceptionally well
run care home providing a great facility/home for their residents, the staff are very attentive to my fathers' many needs, the kitchen provides excellent home cooked meals every day in line with the residents' individual needs. Nothing is too much trouble for them and they all have a positive attitude to their work, I feel completely satisfied with the facility and have no issue recommending St Oswald's to families who are looking for a facility to care for one of their loved ones.

Reply from Alison Geddes, Marketing at St Oswald's House

Thank you for your wonderful comments about our home. At St Oswald's House, we pride ourselves on our high standard of care and the service we provide, so it is great to hear how pleased you are with your father's care. We also take pride in our dining experience so it is great to hear your feedback on our meals. The team will be delighted by your review, best wishes.


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Review from Leslie H (Son of Resident) published on 29 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a surprise when we first arrived, I expected a clinical environment, but it was more like a hotel. One of the nurses had already been to my mother's house to assess her needs, so on arrival, everything was set up for her. The reception staff were very friendly and helpful. Her bedroom and separate
toilet room were very clean and tidy. Before we arrived I was apprehensive about leaving her, but that soon disappeared, I was confident and happy to leave her knowing she would be looked after by the kind carers and nurses, 24 hours per day. We brought her in on a wheelchair because she had been in bed for a long time; but to our shock the next day she was at the dining table and eating, we were so pleased to see her like this. On further visits, we noticed a genuine kindness towards her and other residents. The nurses kept us up to date on her medical and dietary needs and were always willing to talk with us. Other bonuses are the laundry and hairdresser on the job.

Reply from Alison Geddes, Marketing at St Oswald's House

Thank you for your positive comments about our home, it is fantastic to hear how well your mother has settled in and how happy you are with the care delivered at St Oswald's House. The Home Manager and team will be delighted to hear your great feedback.


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Review from Gail M (Daughter of Resident) published on 13 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been here for two separate respite breaks. The first positive thing I appreciated was the warm welcome, shown to both my dad and myself, from all the staff (and that includes reception, laundry, maintenance fellas, cleaners, tea makers, activity coordinators), as well as the nursing and care
team. It has a “homely” atmosphere and all the staff are approachable and ready to listen and address concerns, however trivial.
The staff take time to care with compassion and professionalism. My dad still has a little capacity for decision making and his opinion is respected.

Reply from Alison Geddes, Marketing Administrator at St Oswald's House

Thank you for your positive comments about our home, it is wonderful to hear that you find St Oswalds House to have a 'warm welcome' and a 'homely atmosphere'. Your lovely feedback will be passed onto the team, who will be delighted to hear your comments. Thanks again and we look forward to welcoming you and your father back again anytime.


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Review from Gill B (Niece of Resident) published on 24 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would not hesitate to recommend this care home for anybody looking. The staff looked after my uncle during his last couple of years, so glad we choose St Oswald's and can't thank them enough.

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Review from Mike N (Son of Resident) published on 22 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a difficult situation with Dad as his health had deteriorated this year and he could no longer be safe in his own home. We were invited to St Oswald's for an open day and we took him along and he really enjoyed it. We then had an extremely difficult weekend with Dad having falls and the ambulance
being called out, he was not admitted to hospital as once he was lifted back up he was OK.
On the following Monday, we decided to ask St Oswald's if he could be admitted for ‘respite’ and they were amazing and organised things that day and Dad was admitted. He received excellent care and attention for the limited time he was there and we believe he did feel safe.

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Review from Michael L (Son-in-law of Resident) published on 20 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion, although only for a short period of time, for both my father in law and our family was fantastic. Nothing was too much trouble but most of all the genuine attention and empathy shown was refreshing as we have had a very different experience with a different care home in Warrington.

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Review from Paul D (Son of Resident) published on 24 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very pleasant and attentive. They are all very caring and treat mum with dignity and respect. I have never had cause for any complaints about the care and there are daily activities to help keep the residents stimulated. I feel that mum is safe and happy at St Oswald's and would definitely
recommend this home.

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Review from David W (Son of Resident) published on 5 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Even though my mother was only in St Oswald's House for a short time before she sadly passed away, I could not have asked for better support or surroundings for her in the latter days of her life. My mother had been in another home previously and even though I would class this as very good, the staff/support
and surroundings at St Oswald's House took care to a whole new level of excellence. Not only did they take excellent care of my mother but the care and support they gave to the whole family both during her time in the home and after her passing were excellent and I cannot thank them enough for everything they did for mum and the family.

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Review from Susan D (Daughter-in-law of Resident) published on 20 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both myself and husband are very happy how mum/ mother-in-law has settled into St Oswald's so quickly. The staff are always polite to everyone and are always happy to help in any way they can. It has a homely feeling when you are there. There is always something going on each day for residents to be
involved in if they wish to do so. I would definitely recommend it to anyone. We had looked at another care home before this but it didn't have that homely feeling St Oswald's has. Just a massive thank to all staff as when we leave after visiting we know mum is being well cared for.

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Review from Ian P (Son of Resident) published on 31 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel the service you supply to my mother is very good. I live in Sweden so I don’t see her as much as I would like but when I do she is always happy clean and fresh and eats well. Thank you for the care you give her.

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Current Review Score: 9.9 (9.882)

Overview of Review Score

The Review Score of 9.9 (9.882) out of 10 for St Oswald's House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.882 for St Oswald's House is calculated as follows: ( (128 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 144 Ratings = 4.882

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Oswald's House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (11)

Kiernan

Kiernan Toppon

Job Title: Chef Manager

Joined: 2017

Kiernan has been with the St Oswalds family since 2017 and ensures our residents are well-catered for 24 hours a day.


Jordenne

Jordenne Armstrong

Job Title: Care Coordinator

Joined: 2022

Jordenne re-joined the St Oswalds family in March 2022 and oversees all aspects of Admin & Marketing for the Home.


Laura

Laura Pang

Job Title: Administrator

Joined: 2013

Laura has been a part of the St Oswalds family since 2013 and has worked hard to become our amazing Home Administrator. Drop Laura a line if you would like further information about any of our services.


Ethel

Ethel Hulme

Job Title: CHAPs

Joined: 2020

Ethel is just one of many of our hardworking, committed CHAPs dedicated to delivering person-centred care to our wonderful residents.


Geoff

Geoff O'Keefe

Job Title: Care Assistant

Joined: 2023

Geoff is just one of many of our hardworking, committed care assistants dedicated to delivering person-centred care to our wonderful residents.


Jack

Jack Weeks

Job Title: Team Leader

Joined: 2022

Jack is just one of many of our hardworking, committed team leaders dedicated to delivering person-centred care to our wonderful residents.


Amy

Amy Mather

Job Title: Activity Co-Ordinator

Joined: 2022

Amy is part of our amazing activity team, ensuring our residents enjoy a variety of fulfilling, holistic activities each day of the week. Drop her an email for more activity information.


Angela

Angela Potter

Job Title: Domestic Assistant

Joined: 2022

Angela re-joined the St Oswalds family back in March 2022, and works tirelessly to ensure our Home is spic and span!


Ria

Ria Percival

Job Title: Home Manager

Joined: 2022

Ria re-joined the St Oswalds family in February 2022. Ria has many years experience as a Home Manager and has worked at all levels within the care home sector.


Ruby

Ruby Swift

Job Title: Activity Co Ordinator

Joined: 2024

Ruby joined the St Oswalds team in 2024 and has hit the ground running. She is a hit with our residents and colleagues!


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Julie Pook

Job Title: Head Housekeeper

Joined: 2016

Julie is the head housekeeper and she and the team work tirelessly to ensure our home is clean and tidy.