Review from Sue A (Daughter of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience

During this very strange year, I have not been able to visit as usual. However, I have been kept informed, and I can't thank every single member of staff for how they have looked after my mum. I have had two recent visits and felt that all safety aspects were covered. I was tested for Covid and wore

PPE supplied by Thre Bridges. The main thing for me is that my mum is very happy and always positive. Thanks again for all your love and care you give my mum.

Reply from Val Marston, Home Manager at Three Bridges Nursing Home

Thank you, Sue, so nice to be appreciated. We are happy to have you back visiting again, and your mum is really happy to see you. We are still working to keep all our residents safe and appreciate your cooperation with the wearing of the PPE and the covid testing. Regards, from all the team.

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Review from George W (Brother of Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience

My brother was admitted to Three Bridges Nursing Home. He is disabled. The staff are angels, everyone is so kind and caring. It is such a shame the Coronavirus is clouding everything but you feel safe in the professional approach the home is taking. Well done Three Bridges.

Reply from Val Marston, Home Manager at Three Bridges Nursing Home

Thank you for your lovely words about the care at Three Bridges. Your brother is a joy to care for. I will share your comments with the team who certainly deserve all the praise during these strange times. Thank you.

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Review from Lynn T (Daughter of Resident) published on 7 October 2020
Submitted via Website • Report

Overall Experience

Three Bridges has cared for my mum for over 3 years. I visited 9 homes before deciding that this was the one for mum, it was an excellent choice. The staff are amazing and care deeply for all the residents treating each and everyone as an individual with individual needs. My mum (who sadly passed recently)

received the best care from the kindest most caring team. I knew my mum was always safe, loved and extremely well cared for. Three Bridges has always had a really loving homely feel. The staff have always supported both me and mum. I will miss everyone. I wouldn’t hesitate to recommend Three Bridges to anyone.

Reply from Val Marston, Home Manager at Three Bridges Nursing Home

Dear Lynn, thank you for your support over the 3 years your mum was with us, she was a treat to care for, and you became like extended family to the residents and the staff here. We miss you both. Thank you for your kind words, I will share with the team. Regards, Val.

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Review from A H (Daughter of Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience

As a family, we have christened Three Bridges 'Hogwarts' truly! the change in mum since arriving at the nursing EMI unit is nothing short of magical. The staff are so wonderful with her, not just the care staff but manager, admin who is such a beautiful soul and domestics too. As a family, we will never

be able to express our gratitude to the love and care given to our mum and which has continued throughout these strange times. The quality and standard of care are truly excellent. Thank you.

Reply from Val Marston, Home Manager at Three Bridges Nursing Home

Thank you for your lovely comments, your mum is a joy to care for and it is so nice to be appreciated. The team are uplifted by your appreciation, especially at the moment. Kind Regards, Val Marston.

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Review from S G (Daughter of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience

Everyone is so friendly and very helpful it is a lovely place to visit. My mother is very independent and stubborn so it did take her a few weeks to settle in. She now thinks it is a great place and is very happy.

Reply from Val Marston, Home Manager at Three Bridges Nursing Home

Thank you, for your kind words I will share this with the team, it is nice to be appreciated especially at this difficult time. Regards Val

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Review from L H (Granddaughter of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience

Staff have become like family to my nan and it’s brilliant to see her happy, settled and looked after at this place. When we visit all staff welcome you. Another good point is that all paperwork is done electronically which is more effective as I know my nan is getting the proper care she deserves rather

than seeing staff sitting down for hours with tons of paperwork.
One negative thing I have heard from my nan are the meals on offer, as she says there is one cook who is excellent, but sometimes the food is only just warm or the choices given she isn’t too keen on.

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Review from M H (Son of Resident) published on 8 April 2020
Submitted via Postal Card • Report

Overall Experience

My mum is very happy in Three Bridges. Her only negative comment is regarding the food, which sometimes is overcooked or cold.

Reply from Val Marston, Home Manager at Three Bridges Nursing Home

Many thanks for taking the time to leave a review for Three Bridges, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that your mum is very happy in our home. Please feel free to call us any time to further discuss our food and how it can be improved. Kind regards, Val Marston, Home Manager.

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Review from Liane T (Granddaughter of Resident) published on 1 April 2020
Submitted via Website • Report

Overall Experience

My grandad has been in the home for about eight months now and the staff there have been amazing and at first my grandad was extremely rude and difficult for the staff but I think he's finally settled in now and I love coming to visit. It's been so hard not being able to just pop in to see how he's

doing, however, the staff made it a little easier by posting updates online on the residents so thank you for what you guys do.

Reply from Val Marston, Home Manager at Three Bridges Nursing Home

Many thanks for taking the time to leave a review for Three Bridges, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that your grandad has settled in well. It is also pleasing to hear that you enjoy our online updates.
Kind regards, Val Marston, Home Manager

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Review from S K (Daughter of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience

Lovely care home. Mum very well looked after. All staff very caring and considerate. So glad we chose this care home.

Reply from Val Marston, Home Manager at Three Bridges Nursing Home

Many thanks for taking the time to leave a review for Three Bridges, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you believe that your mum is very well looked after with us. It is also pleasing to hear that you would describe our home as excellent in all areas. Kind regards.

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Review from John K (Son of Resident) published on 21 November 2019
Submitted via Website • Report

Overall Experience

We had to admit our mum into a care home recently and after visiting a few care homes we chose Three Bridges. Since being in there, Mum has really gone back to her old self and is a lot happier. The staff are excellent and treat Mum as an individual and not just as another number. I visit most days

and I can see a vast improvement in Mum's quality of life. Although she has a terminal illness, I am 100% sure that being at Three Bridges will make what time she has left, far better for her. It was a hard decision putting Mum into care but after seeing her now compared to what she was 3 months ago, I know it was the right decision. Again I can't speak highly enough of the staff there and would like them to know that all their efforts in making Mum comfortable and happier is very much appreciated.

Reply from Val Marston, Home Manager at Three Bridges Nursing Home

Many thanks for taking the time to leave a review for Three Bridges Nursing Home. Your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you would speak so highly of our hard-working team. It is also pleasing to hear that you feel at ease, knowing you made the right decision with us. Kind regards, Val Marston, Home Manager.

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Review from K H (Daughter of Resident) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience

My father has resided at Three Bridges Nursing Home. From May this year, he has had major changes in his life from having limited care at home to becoming very dependent for his own safety. The staff have given him the time and support to come to terms with this transition and helped him to settle in

his new surroundings. They have also helped me, and his family totally informed and are very friendly and approachable at all times.

Reply from Valerie Marston, Home Manager at Three Bridges Nursing Home

Many thanks for taking the time to leave a review for Three Bridges, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you would describe our home as “excellent” across all areas. It is also pleasing to hear that you would be so complimentary towards our staff and they provide everything you and your father need.
Kind regards, Val Marston, Home Manager.

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Review from J B (Daughter of Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience

I am so pleased that we have found the perfect care home for my mum.
As a family, it is important to know that our mum is well cared for, fed well, active and above all, loved. Three Bridges gives this to us and more - we have total peace of mind that she is in the safest of hands. She loves it and

so do we. In a short space of time, Mum has found her place in the Three Bridges family.

Reply from Valerie Marston, Home Manager at Three Bridges Nursing Home

Many thanks for taking the time to leave a review for Three Bridges, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you believe that your home is perfect for you mum! It is also pleasing to hear that you have total peace of mind, knowing that she is in very safe hands.
Kind regards, Home Manager

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Review from J W (Daughter of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience

The care provided to my mum has been exceptional. I have found any concerns and feedback has been taken onboard by the manager and regional director. They have been brilliant in adapting the care to my mum's specific needs.

Reply from Val Marston, Home Manager at Three Bridges Nursing Home

Many thanks for taking the time to leave a review for Three Bridges, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents so I am very pleased to hear that your mum’s care has been exceptional and adapted to suit her specific care needs. It is also gratifying to hear that any concerns or feedback you have raised have been listened to and actioned.
Kind regards Val Marston, Home Manager.

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Review from C W J (Daughter-in-law of Resident) published on 31 May 2019
Submitted via Website • Report

Overall Experience

My mother-in-law has been a resident at Three Bridges for over a year and has been well looked after during this period. She has vascular dementia, but the staff are all well-trained to accommodate such conditions. This is a well-managed, well-run residential nursing home and the staff are all friendly

and approachable. Three Bridges is situated in a very accessible part of Warrington, which is a consideration when faced with long-term visiting. After what I have witnessed over the last 12 months, I would certainly recommend this nursing home to anyone who requires such a service.

Reply from Val Marston, HomeManager at Three Bridges Nursing Home

Many thanks for taking the time to leave a review for Three Bridges, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find our home is well managed and that our staff are approachable and friendly. It is also fantastic to hear that you would have no hesitation in recommending our home.
Kind regards Val Marston

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Review from Paula L (Daughter of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience

After having a severe stroke my father was bedbound.
We found a really nice room for him, all newly decorated etc overlooking the garden.
From the very first day, all the staff were very welcoming and friendly.
They could not do enough for my dad and all the family.
Nursing staff were excellent

and I know my dad passed away very peacefully.
Many thanks to all at Three Bridges.

Reply from Val Marston, Home Manager at Three Bridges Nursing Home

Many thanks for taking the time to leave a review for Three Bridges, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that your dad was well looked after and that you found our staff to be welcoming and friendly throughout. We very much enjoyed getting to know your dad whilst he was with us and we would like to once again offer our sincere condolences to you all.
Kind regards Val Marston, Home Manager.

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Review from Lisa L (Granddaughter of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience

As a family, we would highly recommend Three Bridges Warrington to anyone looking for care for their loved ones.
My Grandad was looked after so well by all staff and treated with dignity and respect.
Good quality care and support were given to him and the family.
The staff could not do enough for

us.
Excellent communication on all levels.
He died peacefully in his bed and staff had prepared well for every eventuality.
Thank you so much.

Reply from Val Marston, Home Manager at Three Bridges Nursing Home

Many thanks for taking the time to leave a review for Three Bridges, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that your Grandad was well looked after and treated with dignity and respect during his time with us. We very much enjoyed getting to know your Grandad whilst he was with us and we would like to once again offer our sincere condolences to you all.
Kind regards Val Marston, Home Manager.

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Review from Elwyn J (Son of Resident) published on 15 March 2019
Submitted via Website • Report

Overall Experience

Choosing the right nursing home for a loved one can be a daunting prospect, but I have no hesitation in recommending Three Bridges Nursing Home (Warrington). This facility is well managed and the staff possess a genuine desire to provide compassionate care for the elderly, including care for such conditions

as dementia. The management team have always responded in a warm and professional manner to my enquiries, and they always keep me informed of any relevant information.

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Review from Janet S (Daughter of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience

My mum is being well looked after by the staff and after her move and weight loss they have that under control now and she has settled in. I have nothing but respect for the staff and management. I am always informed of any changes and am happy to see that the home is getting a lick of paint.

Reply from Valerie Marston, Home Manager at Three Bridges Nursing Home

Many thanks for taking the time to leave a review for Three Bridges, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you feel that your mum is well looked after and that she has settled in well at the home.
Kind regards Valerie Marston, Home Manager.

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Review from Irene S (Relative of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience

When my relative had to into a care home I was really worried but all my worries soon dispelled. My relative was received with care and love. They have always been treated like a relative of all the carers who do their best to see that life is the best it can be for the relative and their family and

friends. Any problems or queries are dealt with as quickly as possible. The atmosphere is good an happy.

Reply from Valerie Marston, Home Manager at Three Bridges Nursing Home

Many thanks for taking the time to leave a review for Three Bridges, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you feel that your relative has settled in well and is treated with care and love. We very much believe that the residents are part of our family and it is wonderful to hear that this is immediately apparent.
Kind regards Valerie Marston, Home Manager.

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Review from D M (Daughter-in-law of Resident) published on 1 May 2018
Submitted via Website • Report

Overall Experience

My mother-in-law has resided at the Three Bridges for the past 7 months. The staff overall are very passionate about their work, which you can see. They are very respectful of the residents and can’t do enough for them.

The place overall is in need of a refurbishment which I believe is due to start.

My

only criticism is that the communication between family, resident and management is not consistent.

I feel that the home should have an advisor who would be able to signpost family ref: benefits that the client could access also what processes follow. Also explanations to what processes are to be followed in certain instances ie CHC assessment etc.

I feel that the door codes need to be changed, as this poses a risk to the residents inside the home.

Overall the home is a friendly place and the care assistants/support workers etc a credit to the company.

Reply from Val Marston, Home Manager at Three Bridges Nursing Home

Many thanks for taking the time to leave a review for Three Bridges, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you are happy with the care your mother-in-law is receiving. With regards to the concerns raised, we will take these forward and investigate the comments that you have made.
Kind regards Val Marston, Home Manager

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Three Bridges Nursing Home

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