Florence Mill Care Home

Egerton Street, Howley, Warrington WA1 2DF
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8.5 84 Reviews
  • Florence Mill Care Home, Warrington
Set in the area of Howley, near Warrington, Florence Mill Care Home offers nursing, nursing dementia and residential dementia care. The home also provides respite, convalescence and palliative care.

Residents can take part in a range of activities organised by the friendly and professional care team, including gardening, chess and reminiscence. Regular entertainment is also provided, as well as pet therapy with dogs visiting the home.

A varied and nutritional menu is served, and the kitchen team are happy to cater for dietary requirements and preferences.

All rooms are spacious and homely, with access to the outside gardens where residents can relax or take a walk.

The team work hard to ensure that all residents feel at home, and a personalised, bespoke care plan is developed for every person, making sure that care provision is centred around the individual needs, requirements and preferences of each resident and their loved ones.

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Care Provided by Florence Mill Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 150 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Catrina Smith (Home Manager)
  • Admission Criteria
    • The Care Centre is able to admit over a 24 hour period, Able to admit residential, residential dementia and Nursing
    • Ages 65+
  • Room Information
    • Single Rooms (150)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 1

Funding & Fees Guide for Florence Mill Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,180 – £1,300
    • Self-Funded Residential Dementia Care £1,180 – £1,300
    • Self-Funded Nursing Care £1,180 – £1,300
    • Self-Funded Nursing Dementia Care £1,180 – £1,300
    • RESPITE Self-Funded Residential Care £1,180 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,180 – £1,300
    • RESPITE Self-Funded Nursing Care £1,180 – £1,300
    • RESPITE Self-Funded Nursing Dementia Care £1,180 – £1,300

  • Any fees will be discussed as part of initial enquiry stage
  • (these prices are only a guideline, please contact Florence Mill Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions to visiting


  • Parking

  • The home offers onsite parking


Florence Mill Care Home Reviews (84)

Total of 84, showing 1-20
8.5

Florence Mill Care Home has a Review Score of 8.5 (8.476) out of 10, based on 16 reviews in the last 2 years. Over all time Florence Mill Care Home has 84 reviews.

Overall Experience

  • 33
  • 41
  • 8
  • 0
  • 2

Date Published

84
2
4
16
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Review from E T (Granddaughter of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has been living here for a few months, she seems happy. The staff where she lives are good, they like to help and have a laugh with the residents. I've seen the management team in my grandma's home (there's a few homes on site), they seem lovely and always take time to speak to the people
that live there, they speak to staff too, asking if their okay. They organise parties for people's birthdays and singers come in, some people who live with my grandma got up and were dancing. I would recommend Florence Mill to other people.

Reply from Katrine Simm, Home manager at Florence Mill Care Home

Thank you so much for your lovely words, I will inform our staff of your kinds words and let them know how much they are appreciated by the management team and yourself. We do appreciate all reviews, so, once again, thank you.


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Review from K M (Daughter of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff on Waterside unit are very kind and caring, they work really hard ensuring the comfort of all the residents. They are constantly checking that the residents have everything they need be that food, drink or personal care.

Reply from Catrina Smith, Registered Manager at Florence Mill Care Home

Thank you so much for taking the time to share such lovely feedback about the staff. I will share this lovely review with the team.


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Review from Gwynne B (Daughter of Resident) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time my dad has been in the care of Florence Mill Care Home, I can only give positive feedback. From day one, we were made very welcome and I feel that the staff looking after my dad in 'Moss' are excellent. It has a very warm, family vibe and my dad seems happy.
Unfortunately, my dad
is bed-bound so unable to sit in the lounge and enjoy the company of other residents and daily activities that take place but staff are always popping into his room just to have a little chat and to check his needs! Which is reassuring to me and my mum.
The food is always lovely, my dad says, and varied, well suited to Dad's situation (has to be fed).
The only small negative I would say, the rooms are a little tired, especially the one my dad is in! Fitted units a bit shabby and flooring needs replacing but curtains and bedding are lovely and always clean.

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Review from L R (Daughter of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've only put satisfactory for safety because when my dad first came here he said he felt a bit scared, however, he said he feels much better now.

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Review from P H (Friend of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are great but once or twice had to have a word about things going missing. There was also an issue with an injury.

Reply from Catrina Smith, Registered Manager at Florence Mill Care Home

Thank you for taking the time to leave a review for Florence Mill.


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Review from C S (Grandson of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like it if other residents didn't walk into my grandmother's room at night as it really scares her and she seems frightened when I arrive. I also think that carers should be still doing there jobs when activities are on and not be pulled from pilar to post doing multiple things.

Reply from Catrina Smith, Registered Manager at Florence Mill Care Home

Thank you for taking the time to leave a review for Florence Mill. I know these issues have now been resolved but our door is always open if you want to raise anything in the future. I will share your kind words with the staff on the unit.


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Review from Keith F (Son of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great home with great carers who are very attentive and offer a fantastic level of care. My mum is very happy in the home which offers a great deal of comfort to me and my brother who visit frequently and are never disappointed.

Reply from Catrina Smith, Registered Manager at Florence Mill Care Home

Thank you so much for taking the time to share your lovely feedback. We at Florence Mill are so happy that your mum is happy and settled here. I will share your feedback with the team.


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Review from J B (Son of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well cared for and has settled in well. She has now been in Waterside House for almost a year and she is safe and well-cared for.
I am kept fully informed about Mum at all times and informed of any medical issues.

Reply from Catrina Smith, Registered Manager at Florence Mill Care Home

Thank you so much for taking the time to share your review it is really appreciated. We are so happy your mum has settled at Florence Mill. I will share the lovely feedback with the team.


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Review from C R (Relative of Resident) published on 28 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Worst place ever. Found my stepdad in bed with his coat on 4hrs after admission. Huge breaches of data protection, extremely poor management. Manager was rude and dismissive after I complained about a major incident that took place. Would never recommend this place.

Reply from Catrina Smith, Registered Manager at Florence Mill Care Home

Thank you for taking the time to leave a review, we welcome all feedback. We have looked into this matter and have already taken measures from your previous correspondence.


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Review from A B (Son of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents are now residents in Florence Mill, each with differing needs. We as a family have found all staff very efficient, and approachable and have made Mum and Dad comfortable and secure in all their needs. The main lounge area is bright, and spacious for residents, staff and families to interact
in activities and events throughout the year.

Reply from Catrina Smith, Registered Manager at Florence Mill Care Home

Thank you so much for taking the time to share your positive, kind words. I will share this lovely review with the staff team.


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Review from Jillian T (Daughter of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum has been in Florence Mill Care Home since March 2023. After a few teething issues she has settled well and appears happy and well looked after. I live in Canada and have a regular weekly call with her. Any issues I may have had are dealt with professionally and speedily, especially by the care
manager who has been an enormous support for me.

Reply from Catrina Smith, Registered Manager at Florence Mill Care Home

Thank you so much for taking the time to share your positive feedback it is greatly appreciated, and I will share it with the Team. We are so happy your mum has settled here at Florence Mill.


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Review from C H (Daughter of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From mum arriving at the end of January, there has been nothing but care and attention to her needs and ours as a family. The staff are exceptional, from ensuring hygiene to dressing them in their own clothes, caring what the individual actually looks like, knowing what they like to eat and drink and
having a general conversation with the individual. We feel mum is content, safe and cared for. To me superstars and thank you.

Reply from Radhika Sisodia, Owner at Florence Mill Care Home

Thank you so much. It’s nice to have your mum be part of our family at Florence Mill.


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Review from S M (Daughter of Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My experience has been mixed. Some of the staff are wonderful and some can be dismissive, we have asked on a number of occasions to give dad food he likes as he eats very little. The entertainment lady is excellent but some of the younger staff lack initiative. I have had some serious concerns that
are apparently being addressed.

Reply from Radhika Sisodia, Owner at Florence Mill Care Home

Hi, we will address these issues as a matter of urgency. Thank you for your feedback.


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Review from L A (Daughter of Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleased with the time and care that the staff give to residents.

Reply from Radhika Sisodia, Owner at Florence Mill Care Home

Thank you so much for your time to review us. This means a lot to our team.


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Review from R C (Son of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Florence Mill Care Home have made my mum feel comfortable, safe and secure.
They take great pride in making Florence Mill a ‘home’ away from home and treat their guests with dignity, respect and understanding.
I’ve not seen my mum sing in years!

Reply from Radhika Sisodia, Owner at Florence Mill Care Home

Thank you so much for your kind message. We as a team will do our best for your mum.


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Review from Deborah J (Daughter of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to write this review as a big thank you to the staff of Waterside, Florence Mill Care Home.
They work so hard and it doesn't go unnoticed how they have helped my mum over the past years. It has been a difficult few years but I take some comfort that they do their very best for her and
accommodate her needs.
Thank you again, the staff of Waterside.

Reply from Radhika Sisodia, Owner at Florence Mill Care Home

Thank you so much for your kind comments. We will pass this message on to our staff.


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Review from L P (Daughter of Resident) published on 29 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

After being assessed as requiring residential care, my father was placed wrongly on a dementia unit when all he needed was help with mobility and personal care. His mental health suffered and I moved him after a week. In the 7 days he was there he was moved several times. Very badly managed.

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Review from L J (Wife of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to Covid restrictions and my husband only just becoming a resident. I have not been into Waterside House, however, all the staff I have met both inside and outdoors are all very friendly, helpful, cheerful and kind.

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Review from Mary K (Niece of Resident) published on 18 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt is living on Brook House at Birch Court Care Home. They do an amazing job. My aunt is well cared for, they show her kindness and they treat her like she is one of their own family. The staff always have smiles on their faces even though it's such a difficult time during Covid. The house manager
is wonderful always happy, smiling and polite and always very helpful. He deals with queries or worries very efficiently and he has put my mind at rest in the past. I know my aunt must be missing her family but shes in the best place. I would recommend Birch Court to anyone looking for a care home.

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Review from L Y (Daughter of Resident) published on 4 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the loving care my mother has received in Birch Court Care Home. The staff has gone above and beyond to make Mum's stay as comfortable as possible. I can not thank them enough as we are all going through these bad times at the moment. It is a comfort to myself knowing Mum is being
taken care of. Thank you.

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Current Review Score: 8.5 (8.476)

Overview of Review Score

The Review Score of 8.5 (8.476) out of 10 for Florence Mill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.043 for Florence Mill Care Home is calculated as follows: ( (72 Excellents x 5) + (73 Goods x 4) + (28 Satisfactorys x 3) + (3 Poors x 2) + (10 Very Poors x 1) ) ÷ 186 Ratings = 4.043

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.433 Points relating to the number of positive Reviews for Florence Mill Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 13 Positive Reviews ÷ 30 = 0.433

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Mar 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Catrina

Catrina Smith

Job Title: Registered Home manager

Joined: 2022

I Joined Landona House Limited in 2022 as the home manager at the Florence Mill Muti site Village.


Along with the team we have worked very hard to turn the service around into the fantastic Home it is today.


We strive to deliver the highest standards of quality and Clinical care.


Frequently Asked Questions about Florence Mill Care Home

What types of Care is Florence Mill Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Florence Mill Care Home provide?

Palliative Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Florence Mill Care Home have?

There are 150 Single Rooms.

What are the Facilities & Services at Florence Mill Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Florence Mill Care Home to the centre of Warrington?

0.5 mile(s) as the crow flies, distance by road may be significantly further.