Florence Mill Care Home

Egerton Street, Howley, Warrington WA1 2DF
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8.5 84 Reviews
  • Florence Mill Care Home, Warrington
Set in the area of Howley, near Warrington, Florence Mill Care Home offers nursing, nursing dementia and residential dementia care. The home also provides respite, convalescence and palliative care.

Residents can take part in a range of activities organised by the friendly and professional care team, including gardening, chess and reminiscence. Regular entertainment is also provided, as well as pet therapy with dogs visiting the home.

A varied and nutritional menu is served, and the kitchen team are happy to cater for dietary requirements and preferences.

All rooms are spacious and homely, with access to the outside gardens where residents can relax or take a walk.

The team work hard to ensure that all residents feel at home, and a personalised, bespoke care plan is developed for every person, making sure that care provision is centred around the individual needs, requirements and preferences of each resident and their loved ones.

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Care Provided by Florence Mill Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 150 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Catrina Smith (Home Manager)
  • Admission Criteria
    • The Care Centre is able to admit over a 24 hour period, Able to admit residential, residential dementia and Nursing
    • Ages 65+
  • Room Information
    • Single Rooms (150)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 1

Funding & Fees Guide for Florence Mill Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,180 – £1,300
    • Self-Funded Residential Dementia Care £1,180 – £1,300
    • Self-Funded Nursing Care £1,180 – £1,300
    • Self-Funded Nursing Dementia Care £1,180 – £1,300
    • RESPITE Self-Funded Residential Care £1,180 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,180 – £1,300
    • RESPITE Self-Funded Nursing Care £1,180 – £1,300
    • RESPITE Self-Funded Nursing Dementia Care £1,180 – £1,300

  • Any fees will be discussed as part of initial enquiry stage
  • (these prices are only a guideline, please contact Florence Mill Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions to visiting


  • Parking

  • The home offers onsite parking


Florence Mill Care Home Reviews (84)

Total of 84, showing 21-40
8.5

Florence Mill Care Home has a Review Score of 8.5 (8.476) out of 10, based on 16 reviews in the last 2 years. Over all time Florence Mill Care Home has 84 reviews.

Overall Experience

  • 33
  • 41
  • 8
  • 0
  • 2

Date Published

84
2
4
16
68

Review from N D (Son of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad moved in approximately 4 weeks ago and over this time has started to settle in well. He is blind and lacks capacity and so needs constant care. The social interaction with care staff is critical for what is left of his quality of life and I am delighted with how he is enjoying his chats. The home
is clean and the food is very good and this is a huge relief for us after caring for him at home for two years.

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Review from J D (Daughter of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Birch Court nursing home more highly, especially all the staff in Moss House who took care of my father in his final weeks. Staff are caring, compassionate and take the time to get to know the residents. My father was cared for with dignity and respect. I cannot thank them enough.
Truly wonderful and caring people.

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Review from Barbara M (Wife of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very concerned about my husband going into a care home, but after the first weeks, I realised this is the best place for him to be. The staff are wonderful, caring and friendly and also happy to help with any concerns. Birch Court gives me peace of mind knowing that my husband is well cared for
and well-fed (he loves his food).

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Review from C D (Daughter of Resident) published on 30 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very friendly and attentive to the patients. Food first class.

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Review from Sara (Daughter of Resident) published on 5 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to a rapid deterioration in my dad's illness, we required a week's respite whilst we made appropriate arrangements at home at short notice. A very difficult time for us as it was not what he or we wanted. All the staff were kind, caring and compassionate. My dad was cared for with dignity and kindness.
The staff tried hard to encourage him to eat and drink and offered a range of anything they could provide to support this. They also stored his preferred drinks and ice lollies for us in the fridge/freezer.
The environment was clean and tidy and the food I did see looked appetising with a good choice. The nursing care was excellent. As a family, we ask a lot of questions and asked the nurses to sort out some issues with the GP. Each request was dealt with in a supportive and timely manner. Although it may seem a small thing, the lovely comments a nurse made that she could see how well my mum had been caring for my dad really touched us and certainly will stay with Mum. Thank you.

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Review from J M (Daughter of Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care is good. My Mum's physical needs are met and she is starting to settle. I would like to see more activities for the residents.

Reply from Tracy Hardy, Careline Team Leader at Florence Mill Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your kind comments, we are delighted your Mother is well settled at Birch Court and you are happy with the care provision. We have an activities programme available and would welcome the opportunity to arrange a meeting for you with one of our Wellbeing Coordinators who can share this with you and discuss any specific activities your Mother might enjoy.


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Review from Jean T (Wife of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all friendly and helpful. My only criticism is the fact that his clothes seem to be going missing and he is wearing other peoples clothes.

Reply from Clare Sheehan, TBC at Florence Mill Care Home

Thank you for your kind comments about our team here at Birch Court. We have some fantastic colleagues and I am pleased to hear that you have found them to be polite and helpful. I am, however, sorry to hear about your concerns around our laundry provision, our laundry team work hard to provide a high quality service and have a process in place to minimise issues of this sort, we would welcome the opportunity to meet with you to discuss this further.


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Review from Brian L (Husband of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting several care homes for dementia nursing requirements the family chose Birch Court.
We are extremely satisfied with our choice that our wife/mother is being really well looked after. This staff's care and dignity they provide is excellent. All aspects of accommodation, activities and
food for specific requirements are well catered for. We would not hesitate in recommending Birch Court.

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Review from Chris W (Son of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff and nurses at the home gave my dying father exemplary nursing care with stellar kindness and compassion. You touched our hearts and comforted our spirits during the darkest moment of our lives. You made sure my father was comfortable. You treated him with respect. You let him die with
dignity.

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Review from Barbara R (Friend of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great place to visit. Our friend is looking really well.

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Review from Carolyn L (Daughter of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, friendly people, well looked after, residents always interacting with them, put the stability and routine back into their lives.

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Review from Dawn H (Granddaughter of Resident) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made my grandmother more active, happy and in a great routine. Staff superb.

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Review from Laura G (Daughter of Resident) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Welcoming, caring and compassionate staff. Treated as an individual. Every effort made to assess his needs and likes/dislikes. The staff do an amazing job. Thank you.

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Review from Alison M (Daughter of Resident) published on 27 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the way Mum is being cared for. Staff are lovely. Best home and facilities.

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Review from C H (Daughter of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum seems happy and well cared for. She is clean and well fed and has made friends. The staff seem to know her well and make an effort to keep her safe and happy.
We're happy with her care.

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Review from K F (Daughter of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since becoming a resident at the care home, my mum is much happier and more settled emotionally.

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Review from Ann P (Friend of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly. The place is clean, the food is very good.

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Review from David S (Friend of Resident) published on 25 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very good and care for the residents extremely well.

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Review from C I (Daughter of Resident) published on 25 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Being able to pop in to see Mum any time is invaluable.


Always a calm atmosphere.


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Review from Sarah C (Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel very stressed sometimes. What I call multitasking, the care workers really work very hard. All day the buzzer is going and they are in demand. We have a man shouting all the time. The unit is very efficiently run and very clean. I am hoping to settle down soon.

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Current Review Score: 8.5 (8.476)

Overview of Review Score

The Review Score of 8.5 (8.476) out of 10 for Florence Mill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.043 for Florence Mill Care Home is calculated as follows: ( (72 Excellents x 5) + (73 Goods x 4) + (28 Satisfactorys x 3) + (3 Poors x 2) + (10 Very Poors x 1) ) ÷ 186 Ratings = 4.043

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.433 Points relating to the number of positive Reviews for Florence Mill Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 13 Positive Reviews ÷ 30 = 0.433

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Mar 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Catrina

Catrina Smith

Job Title: Registered Home manager

Joined: 2022

I Joined Landona House Limited in 2022 as the home manager at the Florence Mill Muti site Village.


Along with the team we have worked very hard to turn the service around into the fantastic Home it is today.


We strive to deliver the highest standards of quality and Clinical care.