Florence Mill Care Home

Egerton Street, Howley, Warrington WA1 2DF
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8.5 84 Reviews
  • Florence Mill Care Home, Warrington
Set in the area of Howley, near Warrington, Florence Mill Care Home offers nursing, nursing dementia and residential dementia care. The home also provides respite, convalescence and palliative care.

Residents can take part in a range of activities organised by the friendly and professional care team, including gardening, chess and reminiscence. Regular entertainment is also provided, as well as pet therapy with dogs visiting the home.

A varied and nutritional menu is served, and the kitchen team are happy to cater for dietary requirements and preferences.

All rooms are spacious and homely, with access to the outside gardens where residents can relax or take a walk.

The team work hard to ensure that all residents feel at home, and a personalised, bespoke care plan is developed for every person, making sure that care provision is centred around the individual needs, requirements and preferences of each resident and their loved ones.

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Care Provided by Florence Mill Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 150 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Catrina Smith (Home Manager)
  • Admission Criteria
    • The Care Centre is able to admit over a 24 hour period, Able to admit residential, residential dementia and Nursing
    • Ages 65+
  • Room Information
    • Single Rooms (150)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 1

Funding & Fees Guide for Florence Mill Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,180 – £1,300
    • Self-Funded Residential Dementia Care £1,180 – £1,300
    • Self-Funded Nursing Care £1,180 – £1,300
    • Self-Funded Nursing Dementia Care £1,180 – £1,300
    • RESPITE Self-Funded Residential Care £1,180 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,180 – £1,300
    • RESPITE Self-Funded Nursing Care £1,180 – £1,300
    • RESPITE Self-Funded Nursing Dementia Care £1,180 – £1,300

  • Any fees will be discussed as part of initial enquiry stage
  • (these prices are only a guideline, please contact Florence Mill Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions to visiting


  • Parking

  • The home offers onsite parking


Florence Mill Care Home Reviews (84)

Total of 84, showing 41-60
8.5

Florence Mill Care Home has a Review Score of 8.5 (8.476) out of 10, based on 16 reviews in the last 2 years. Over all time Florence Mill Care Home has 84 reviews.

Overall Experience

  • 33
  • 41
  • 8
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  • 2

Date Published

84
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16
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Review from M C (Sister-in-law of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Have not visited enough to form an opinion, but on this visit, my brother-in-law seems quite happy.

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Review from Raymond A (Husband of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff show care and consideration at all times.

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Review from Stephanie C (Granddaughter of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the service my nan receives.

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Review from M S (Daughter of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum came in March 2018, she's settled in quite quickly.
She seems happy and enjoys the activities that they do daily.
The menu always looks excellent.

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Review from R L (Sister of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On visiting the home the staff are very welcoming, friendly and caring to their clients.
Mostly you see the same staff, giving you the feeling of continuity of care.
There seems to be ample food with a wide variety of choices, beautifully cooked and well presented to the client.
The clients who cannot
feed themselves always get help and are never left.

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Review from Sandra H (Daughter of Resident) published on 1 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to see Mum at tea time. Mum was sat there happy eating away. Staff were busy as always tending to their needs always a smile and time to chat. My mother is well looked after and clean. If anything is wrong I get a phone call to keep me informed, nice and secure with lovely gardens and lots of
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Review from Karen P (Daughter of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My review of Birch Court Care Home is that it seems a nice friendly place. Mum says the food here is very tasty and the rooms are kept clean and tidy. I would recommend this place to others.

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Review from Kathleen B (Wife of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoy visiting the home. They are very friendly and answer anything you want to know. The staff are pleasant and caring, it's clean and tidy.

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Review from Edith O (Daughter of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff friendly and caring, they keep me well informed about my mother's health and well being.

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Review from Marie C (Daughter of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very kind and caring.

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Review from Janice K (Daughter of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having seen many care homes, this is highly recommended. Not only does Brook Court provide a safe and secure environment, it is fun and sociable, with always something going on.


Fantastic staff who provide individual care based on needs. Lots of activity and noise! Rooms are fit for purpose. It would

be nice to have a quiet area to be able to sit in.

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Review from S P (Sister-in-law of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very helpful, friendly and very caring.
Nothing is too much trouble, could do with a little updating.

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Review from Jackie J (Daughter of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad settled very quickly, after initial reluctance with the help of excellent carers. Nothing is too much trouble. Great atmosphere where visitors are welcomed. Residents are treated with respect and dignity.

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Review from M P (Brother of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall good.
Needs a little updating in places.

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Review from Z M (Daughter of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very grateful for the care our father received at Birch Court during the last months of his life. The staff were kind, compassionate and caring. We were able to stay very involved in my father's life and appreciated the conscientiousness way all things relating to my dad were reported to us.
Thank you.

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Review from S S (Daughter of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad was well looked after. The staff were kind (it seemed like the staff have a vocation to work there - it wasn't just a job). What impressed us was how swift the staff were to recognise health issues that needed hospitalisation. This happened twice.
We were welcomed as family and felt very at
home visiting dad.

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Review from Krysha T (Wife of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in the home now for 9 months and his care has been second to none. The carers and staff are excellent and have shown him respect and treated him with dignity. We are very satisfied with all aspects of my care and I have no complaints.

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Review from Kevin H (Husband of Resident) published on 4 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very impressed that the care home had arranged a visit from staff of the Safari park who came with some of their house friendly animals to entertain the residents. The whole unit was buzzing with lively talk and everyone was fascinated by the visitors. It was really great to see the residents
so involved. Well done to Birch Court and to the Safari park for arranging such an informative, amusing and absorbing visit.

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Review from Susan M (Daughter of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into the Birch Court Nursing Home three years ago. She was in a pretty bad state, since then she has gained over 12kg. She has always presented a happy and calm face.
The staff are amazing. I have nothing but praise and commendation for their dedicated care of my mother and God forgive
if I developed dementia, Birch Court would be at the top of the list for my eventual care needs.
Keep up the fantastic job you are all doing, you have become my friends.

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Review from A C (Son of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum is comfortable and has settled into this home now.
Staff are friendly and seem to care about her. We were concerned that she had been unwell after staff let her have 5 blankets on during a heatwave and she over-heated. Someone should have taken them off her.
Facilities are basic, especially bedrooms.

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Current Review Score: 8.5 (8.476)

Overview of Review Score

The Review Score of 8.5 (8.476) out of 10 for Florence Mill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.043 for Florence Mill Care Home is calculated as follows: ( (72 Excellents x 5) + (73 Goods x 4) + (28 Satisfactorys x 3) + (3 Poors x 2) + (10 Very Poors x 1) ) ÷ 186 Ratings = 4.043

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.433 Points relating to the number of positive Reviews for Florence Mill Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 13 Positive Reviews ÷ 30 = 0.433

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Mar 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Catrina

Catrina Smith

Job Title: Registered Home manager

Joined: 2022

I Joined Landona House Limited in 2022 as the home manager at the Florence Mill Muti site Village.


Along with the team we have worked very hard to turn the service around into the fantastic Home it is today.


We strive to deliver the highest standards of quality and Clinical care.