Florence Mill Care Home

Egerton Street, Howley, Warrington WA1 2DF
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8.5 84 Reviews
  • Florence Mill Care Home, Warrington
Set in the area of Howley, near Warrington, Florence Mill Care Home offers nursing, nursing dementia and residential dementia care. The home also provides respite, convalescence and palliative care.

Residents can take part in a range of activities organised by the friendly and professional care team, including gardening, chess and reminiscence. Regular entertainment is also provided, as well as pet therapy with dogs visiting the home.

A varied and nutritional menu is served, and the kitchen team are happy to cater for dietary requirements and preferences.

All rooms are spacious and homely, with access to the outside gardens where residents can relax or take a walk.

The team work hard to ensure that all residents feel at home, and a personalised, bespoke care plan is developed for every person, making sure that care provision is centred around the individual needs, requirements and preferences of each resident and their loved ones.

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Care Provided by Florence Mill Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 150 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Catrina Smith (Home Manager)
  • Admission Criteria
    • The Care Centre is able to admit over a 24 hour period, Able to admit residential, residential dementia and Nursing
    • Ages 65+
  • Room Information
    • Single Rooms (150)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 1

Funding & Fees Guide for Florence Mill Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,180 – £1,300
    • Self-Funded Residential Dementia Care £1,180 – £1,300
    • Self-Funded Nursing Care £1,180 – £1,300
    • Self-Funded Nursing Dementia Care £1,180 – £1,300
    • RESPITE Self-Funded Residential Care £1,180 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,180 – £1,300
    • RESPITE Self-Funded Nursing Care £1,180 – £1,300
    • RESPITE Self-Funded Nursing Dementia Care £1,180 – £1,300

  • Any fees will be discussed as part of initial enquiry stage
  • (these prices are only a guideline, please contact Florence Mill Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions to visiting


  • Parking

  • The home offers onsite parking


Florence Mill Care Home Reviews (84)

Total of 84, showing 81-84
8.5

Florence Mill Care Home has a Review Score of 8.5 (8.476) out of 10, based on 16 reviews in the last 2 years. Over all time Florence Mill Care Home has 84 reviews.

Overall Experience

  • 33
  • 41
  • 8
  • 0
  • 2

Date Published

84
2
4
16
68

Review from Celia A (Daughter of Resident) published on 5 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to pass on my sincere thanks to the carers, nurses and managers of the residents in Fern House, who recently looked after our Dad during a two month stay. There was always a friendly atmosphere and myself and my family were made to feel very welcome when visiting. Thank you for looking
after him so well. If the need ever arose again, I would be confident of his care in your hands.

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Review from Avril W (Daughter of Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum resides at Birch Court Care Home Brook House. I found her care to be very good all the staff treat all the residents with exceptional care and attention. A well run "Brook House" with activities supplied by a very dedicated member of the team she recently hosted a garden party which was enjoyed
by all. Thank you all the team at Birch Court Care Home a credit to you all

Reply from Jayne Duck, Customer Services Administrator at Florence Mill Care Home

Thank you for your review. I'm so glad that your mum is settled, happy and enjoying all that is on offer.


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Review from Kevin E (Son of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great improvement since first visit everybody so friendly.

Reply from Simone Berkeley, Customer Service Advisor at Florence Mill Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and that the home had improved since your last visited, we appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


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Review from M K (Daughter of Resident) published on 3 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home has now purchased comfortable new chairs for the residents in the lounge and dining area. The lounge and hallways are much improved following the recent refurbishment, nice and clean. The staff work really hard and the improved environment is better for all!

Reply from Jayne Duck, Customer services administrator at Florence Mill Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Current Review Score: 8.5 (8.476)

Overview of Review Score

The Review Score of 8.5 (8.476) out of 10 for Florence Mill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.043 for Florence Mill Care Home is calculated as follows: ( (72 Excellents x 5) + (73 Goods x 4) + (28 Satisfactorys x 3) + (3 Poors x 2) + (10 Very Poors x 1) ) ÷ 186 Ratings = 4.043

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.433 Points relating to the number of positive Reviews for Florence Mill Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 13 Positive Reviews ÷ 30 = 0.433

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Mar 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Catrina

Catrina Smith

Job Title: Registered Home manager

Joined: 2022

I Joined Landona House Limited in 2022 as the home manager at the Florence Mill Muti site Village.


Along with the team we have worked very hard to turn the service around into the fantastic Home it is today.


We strive to deliver the highest standards of quality and Clinical care.