Review from Angela C (Daughter of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience

My dad was a resident at Summerville for 3 months, whilst he was here he always appeared to be well looked after, content and enjoyed the activities that one member of staff in particular arranged. The staff were always cheerful and attentive, nothing was too much trouble and they were always caring

and kind both to Mum, Dad and myself. The food is excellent, everywhere is very clean and the social areas provide a homely atmosphere for the residents to socialise and get together. It's a wonderful place that I would recommend to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L B (Daughter of Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience

My mum has been at Summerville Care Home for four and a half years. When I first looked for a nursing home I started my search near to home but wasn't satisfied with any of them, so gradually widened my search. As soon as I walked into Summerville I knew straight away that this was the right one - no

shouting from dementia sufferers, no offensive smells and just a generally homely atmosphere with good home-cooked food and lovely, caring staff. Sadly the management has changed numerous times which has been upsetting.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Summerville Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We apologise for the frustration you have experienced regarding the high turnover of managers at Summerville Care Home. We understand the importance and need for a stable and consistent management team to support in providing the best possible care for our residents. Whilst we have sought to maintain consistent and experienced staff, certain unfortunate circumstances have contributed to the turnover in managerial positions. Please be assured however, that we are actively working to address this issue and finding a solution to ensure greater stability in our management team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A H (Daughter of Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience

All staff are friendly, helpful and caring, always happy to answer any questions we as a family have. Number one priority is the resident and family come close behind.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G C (Son of Resident) published on 23 November 2023
Submitted via Website • Report

Overall Experience

The only problem is with the staffing within the home. They seem to have an influx of staff who have English as a second language. I often have to ask them to repeat what they are saying. Talking over the telephone is extremely difficult. They are extremely caring, but my mum has great difficulty understanding

some of them. The home is still looking for a senior manager, which means that the staff lack leadership.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Summerville Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Recruitment is based on skills, values and experience, and all our staff undergo a robust recruitment process where their suitability to support those we are privileged to care for is assessed. It is vitally important our staff can communicate properly with our residents and we ensure this is demonstrated in the interview process. Applicants from all cultures and backgrounds are welcome, as we recognise their contribution to the national and local healthcare economy. Should you experience any specific situations where communication is an issue, please feel free to discuss this with the registered manager at the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K B (Daughter of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience

Caring, helpful and attentive staff, residents and visitors all made to feel important. Spotlessly clean throughout, rooms are nicely decorated and catering is excellent, both in quality and choice, really pleased my father is getting the care and attention he needs. Couldn’t have found a better place,

many thanks to the whole team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S G (Son of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience

All the staff are helpful and always smiling, they look after the residents and treat them with dignity and respect as far as I have seen and can't praise them enough. My mum is well cared for and all her needs are met. The food choices are good and all the residents always seem happy when I go in.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lee D (Son of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience

The staff at Summerville Care Home were amazing with my mother, we were really happy with how they cared for her and how they informed the family during her last days. Such a wonderful place. Thank you very much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michaela E (Granddaughter of Resident) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience

Every single member of staff cared for my nan with dignity and kindness. The way staff looked after her was excellent, but also the compassion and care given to me and my mum (including other family members) was outstanding. Thank you to all staff at Summerville; you are angels.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Natalie B (Friend of Resident) published on 19 October 2021
Submitted via Postal Card • Report

Overall Experience

Lovely staff, very organised.
Bright and cheery.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine E (Daughter of Resident) published on 19 October 2021
Submitted via Postal Card • Report

Overall Experience

The staff went beyond to look after my mum. They treated her with dignity, care and love, and during her last 8-days, they also looked after us the family day and night and treated us as their family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P B (Daughter of Resident) published on 19 October 2021
Submitted via Postal Card • Report

Overall Experience

Lovely, welcoming home.
Staff very caring.
My father is well looked after and is very happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S B (Daughter of Resident) published on 19 October 2021
Submitted via Postal Card • Report

Overall Experience

Staff are very helpful, and the home has a welcoming feel about it. The staff offer a good level of care and support and establish good relationships with the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert R (Husband of Resident) published on 30 September 2021
Submitted via Postal Card • Report

Overall Experience

The nurses, carers and chefs are so helpful and carry out their duties with love and understanding. My wife and I are so impressed and my wife thinks the meals are great and something to look forward to. Thank you all so much!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tony B (Husband of Resident) published on 14 September 2021
Submitted via Postal Card • Report

Overall Experience

Friendly care, no complaints on food. Approachable staff and welcoming. Change of management has been beneficial, proficient and effective.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P R (Partner of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience

Having 26-years experience of care homes and the challenges they face. I find Summerville to be very efficient and caring. Nothing is too much trouble, and the residents are well cared for and well fed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R C (Son-in-law of Resident) published on 17 December 2020
Submitted via Postal Card • Report

Overall Experience

When visiting family we were greeted in a very professional manner. Our relative was dressed smartly and looking well. I would like to thank all the staff for their hard work during the Covid-19 outbreak.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Colin C (Son of Resident) published on 7 February 2020
Submitted via Website • Report

Overall Experience

My mother has been in care since 5th July 2019 to which this review relates to. She went in for palliative end of life care and was very ill. Over the months she has been totally turned around due to the excellent care provided. The staff are professional in all that they do and mothers wishes and care

are paramount. Mother is now taking part in activities in the home such as the entertainments provided and asks to be got up from her bed to sit in the lounge to have her dinner. The future now looks a lot better for her and this has all been achieved by the care provided by the staff at Summerville Care Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen G (Daughter of Resident) published on 17 September 2019
Submitted via Website • Report

Overall Experience

After what seemed like a hard thing to do, to put my relative in a nursing home, I was put at ease with the friendliness of the staff. Nothing is too much trouble. The activities are good. I feel she is safe and secure. As relatives, we are made to feel welcome.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tricia M (Respite Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience

When I first arrived at Summerville. I was upset at the need for my admission. However, I was immediately put at ease by the staff. This care and attention has continued all through my 2 weeks stay. From the house manager to the cleaners, all the staff are attentive and caring. I would recommend this

home to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D K (Niece of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience

My uncle has been a resident at Summerville for 5 years (it was only expected to be for up to 3 months palliative care). He is now no longer mobile unaided and in the last 2 months, has had a series of chest infections which staff noticed swiftly and enlisted additional medical help when needed. He

has now recovered. Staff at all levels could not have been kinder.
He has always been happy at Summerville, especially with the care, support, kindness and dignity he has received and the way staff find time to chat to residents. While he may now need encouragement to join in the varied activities, he does enjoy them.
It is good to see that, at 99, a twinkle in his eye has returned once more.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Summerville Care Home

Care Provided by Summerville Care Home

Good to Know

Facilities