Summerville Care Home

Hilltop Road, Stockton Heath, Warrington WA4 2EF
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9.8 55 Reviews
  • Summerville Care Home, Warrington
Summerville Care Home, located in a quiet residential area of Stockton Heath in Warrington, provides personalised residential and nursing care to older people.

The professional care team at Summerville takes the time to learn about each resident’s individual hobbies and interests, empowering them to lead an active and fulfilling life. In addition to the range of activities available, residents are also encouraged to take an active role in the Warrington community, from building relationships with neighbours in local community groups and schools to arranging sightseeing trips in the local area.

With sitting rooms, space for residents to pursue their hobbies and interests and a lovely dining room, Summerville has a host of places in which to relax, dine, exercise, socialise and be creative.

The delightful landscaped garden and patio is the perfect spot to spend time with friends and family, and is happily looked after by some of the residents. The bright, comfortable bedrooms and living areas are all easily accessible by wheelchair. The care home also benefitted from a recent refurbishment, creating a modernised yet homely living environment for residents.

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Care Provided by Summerville Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Katie Bond (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021

Facilities

  • Gardens
  • Residents Internet Access
  • Residents Kitchenette

Summerville Care Home Reviews (55)

Total of 55, showing 41-55
9.8

Summerville Care Home has a Review Score of 9.8 (9.756) out of 10, based on 27 reviews in the last 2 years. Over all time Summerville Care Home has 55 reviews.

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  • 38
  • 17
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Review from Thelma S (Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy here - everyone is so lovely and helpful. The carers who live up to their name will do anything to make life easy and lovely. I'm sorry to keep using the word 'lovely' so often, but everything and everyone here is exactly that. They can't do enough for you to help and they stop for a short
chat when they can spare the time and yes - it's 'lovely'. I'd recommend Summerville to all and sundry.

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Review from Grace S (Husband of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this care home to anyone.
They treated my wife very well. No complaints. Very good.

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Review from Susan B (Daughter of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since HC1 took the home over, there have been considerable improvements in every area.
It is now a calm and kind environment. Staff are very attentive to residents' needs. There seems to be a good staff to resident ratio. The activities that are now provided are very regular, appropriate, varied and
interesting. I know mum enjoys her food, the chef is great!

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Review from Madelene W (Sister of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for Summerville and value greatly the care, comfort and security provided, which gives me complete peace of mind. The staff are absolutely brilliant - so caring, considerate, kind and helpful and always available if a problem arises. Summerville is such a friendly home with
a wonderful atmosphere.

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Review from B H (Daughter of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad came into Summerville after having carers at his own home and was in and out of hospital. Since being here at Summerville he is eating properly. He is more alert. He joins in with activities but does need prompting to do so, which the staff do and he then joins in. When I have been visiting Dad
I have noticed how nicely the staff speak to people. So, all in all, I am pleased with things.

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Review from Brian B (Son of Resident) published on 17 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident now for 18 months, she arrived at the Summerville in a poor state of health, arriving from within the hospital system. The staff at Summerville have shown so much care that my mother made progress and now takes part in the daily activities. A special mention goes to one
member of staff for motivating her out of her room and from all the other residents who take part. The staff are extremely caring and are a credit to the home.

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Review from Miranda C (Daughter of Resident) published on 13 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father recently celebrated his birthday at Summerville. I would like to give a massive thank you to all the staff who gave him a fantastic birthday lunch and included myself and my husband in the celebration, his around the world themed party was amazing right from the decorations to staff dressing
up in Hawaiian costumes, the fish, chips and peas were amazing and his cake was out of this world. And to top everything off there was entertainment of a singer. Dad really enjoyed it. And myself and my husband appreciate everything that was done, a massive thank you.

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Review from V I (Resident) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident at Summerville Care home since February 2017. I arrived from the hospital in a poor condition. The care staff and senior staff and domestic staff are very caring and happy in their work and very loyal to the home. Visitors are welcomed at any time and hot drinks are available
at all times. My sister, who arranged for me to come to Summerville, is extremely comforted to have me here. Laundry service is excellent and chef.

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Review from Barbara W (Daughter of Resident) published on 27 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad moved into Summerville after several stays in hospital and unable to cope at home with maximum care available. His health soon improved and also his mobility. This has given him more independence than he's had for a long time.

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Review from M C (Daughter of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my father moved into Summerville Care Home he has been treated with the most upright dignity and respect. All his needs are met. All staff are very friendly, helpful and approachable nothing is too much trouble. My father enjoys the various activities on offer from playing bingo to going out to
places. He has also enjoyed the entertainment and visiting another care home.

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Review from B D (Daughter of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother's general health deteriorated following a chest infection and the total loss of her sight. The efforts put in by all the care home staff to assist her recovery and acceptance of her condition have been wonderful. Her desire for some independence has been balanced with support when required.

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Review from John L (Stepson of Resident) published on 28 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It's always a trying time when a loved one has to enter a care home, however, we needn't have worried since the care given was second to none.

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Review from A L (Son of Resident) published on 26 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law was a resident of Summerville care home for several months prior to her death. After her initial trepidation of going into care, I'm really happy to say that within 24 hours she had befriended everyone, she was treated like the queen she was from the moment she stepped through the door
by the staff who were amazing.
Nothing was too much trouble and every time I visited (daily) it seemed like she had her own carer\nurse or as she called them (much to their amusement) waiter\waitress'.
She enjoyed the activities so much that she would plan our visiting schedule around the activities i.e. You can't come visit Wednesday afternoon because we have "X" as an activity, or Thursday morning etc.
Her private room was always immaculate, as was the rest of the care home. Every day she enjoyed teasing me about how good the food was in comparison to my wife's cooking and on many occasions my wife and I were welcomed to join her for meals, for free and every meal was excellent.

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Review from Richard W (Brother of Resident) published on 7 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter and I visited my sister at Summerville on Saturday 2nd December 2017. Considering she has only been resident in Summerville for 12 months, it is extremely heartwarming to see the vast improvement in her well-being and appearance. Her skin and looks are much more healthy than they were prior
to her move to Summerville. We had a nice chat with her care assistant, who was very kind and helpful, she showed us my sister's room which was spotless and very cosy, nothing was too much trouble for her.


We really got a lovely warm feeling of the ambience of Summerville and a tremendous sense of caring coming from the care assistant. Although I have visited Summerville to see my sister before (on my own) my daughter and I were very much impressed. We arrived unannounced, not a soul knew we were visiting. The attention to detail, absolutely marvellous, to all of the Staff, "Well Done". I'm 80 years of age next and I would check in tomorrow.


Reply from Jayne Duck, Customer Services administrator at Summerville Care Home

Thank you so much for your review and kind words about our staff. It is lovely to hear how well your sister and how well cared for she is. It is the little things that do make all the difference.


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Review from Carolyn M (Daughter of Resident) published on 19 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum went into Summerville after being in hospital and intermediate care, having been assessed as not safe to go home as she lived on her own.
I cannot thanks Everyone enough, all of the staff are so friendly and helpful and have made what has been the worst time of my life into a bearable time.
Mum
has settled well now and we know as a family she is so well looked after and cared for when we are not there.
They are always on hand to answer any questions or concerns we may have.
Thank You to Everyone who works at Summerville.

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Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Summerville Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.756 for Summerville Care Home is calculated as follows: ( (245 Excellents x 5) + (72 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 320 Ratings = 4.756

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Summerville Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Nov 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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