What types of Care is Barchester Westvale House Care Home registered for?

Older Person Care, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Westvale House Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

What are the Facilities & Services at Barchester Westvale House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Westvale House Care Home to the centre of Warrington?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Barchester Westvale House Care Home, Old Hall Road, Old Hall, Warrington, Cheshire WA5 9PA

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Review from Chrissie C (Daughter of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience

Barchester Westvale House Care Home is a purpose-built, friendly care home which is extremely clean. The care staff are amazing and go above and beyond to ensure that all residents are cared for in a warm and friendly environment. Residents are offered a variety of home-cooked, nutritious, tasty dishes

from the daily menu. Hospitality offers a variety of daily activities to keep residents minds active. You can visit a resident any time, day/night, always greeted with a smile. Nothing is too much trouble for the staff. Westvale feels like a home from home which makes such a difference. I have had a few niggles along the way but these have been addressed and resolved quickly. My dad's en-suite room is extremely comfortable, bright and airy. Relatives decided to set up a gardening club, residents join in helping us make the grounds look lovely during the summer months. We are like one large family, all helping each other which creates a lovely atmosphere.

Reply from Kirsty Hinton, Client Relationship Manager at Barchester Westvale House Care Home

Thank you so much for taking the time to write us a review. Family members and friends of our Residents are a huge part of the home and we are so grateful for all your involvement and hard work in our garden. It is our pleasure to care for your Dad. I will be sure to pass on your positive feedback to the team.

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Review from Stephen B (Husband of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience

Trying times and under pressure staff, they still, in my opinion, try incredibly hard to do their best for the residents. Certain members of staff going the extra mile to try and create a caring, smiling atmosphere! I personally am incredibly thankful to the majority of staff who try their hardest to

make my wonderful wife's stay at Barchester Westvale House Care Home as comfortable and happy as possible! Thank you.

Reply from Kirsty Hinton, Client Relationship Manager at Barchester Westvale House Care Home

Thank you for taking the time to write a review of your experience at Westvale House, we value all feedback. Thank you for recognising the dedication and hard work of our team, they do work tirelessly to ensure our Residents are happy and receive the highest quality care.

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Review from F R (Cousin of Resident) published on 2 January 2025
Submitted via Postal Card • Report

Overall Experience

A nice and comfortable place, residents well looked after, visitors made very welcome, carers looking after residents, never find it too much trouble.

Reply from Kirsty Hinton, Customer Relationship Manager at Barchester Westvale House Care Home

Thank you so much for taking the time to leave a review about our home. It is wonderful to hear that you have noticed all these elements of our environment and care delivery on your visits. I will pass your comments on to the team. See you soon.

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Review from J M (Friend of Resident) published on 6 October 2024
Submitted via Website • Report

Overall Experience

I had a good experience from this care home and staff are nice. It's in a wonderful location and the home looks great, tidy, well-organised. Expect more parking space in future. I will recommend my friends and share my experience about this home.

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Review from F G (Daughter of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience

After a lengthy hospital stay, we were so pleased that my dad was able to gain a place at Barchester Westvale House Care Home. He moved in within two days of being offered a place and the staff have been amazing, getting to know him and taking care of him. Nothing seems like too much trouble for the

kind and friendly staff and management. Although his appetite is not what it once was, he is enjoying the food and his room is light and airy. We are very pleased with the care shown so far. Thank you.

Reply from Jackie Bray, General Manager at Barchester Westvale House Care Home

Thank you for taking the time to write such a positive review about your experience at Westvale House and I am pleased to hear that Dad is settling well. The team work tirelessly every day to ensure all our residents are supported and receive the highest quality of person-centred care and it is great to hear that this is noticed - I will be sure to pass on your lovely comments to the entire team.

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Review from A O (Daughter of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience

So very grateful to have found such a lovely, welcoming home for my dad to have regular respite stays.
Upon my first viewing, I knew this was the right place for us.
My dad's en-suite bedroom was so comfortable, bright and airy.
Every time I rang him during his stay he was always upbeat and full

of praise for all staff members.
He would complement the food he'd had and said how well he had slept.
I can't thank everyone enough for making my dad's stay perfect for him.
My dad is booked to stay again while I go on holiday in October and both of us are so pleased that he is able to go back there.
Many thanks to all.

Reply from Jackie Bray, General Manager at Barchester Westvale House Care Home

Thank you very much for taking the time to write such a positive review. I'm so pleased to hear that your dad has enjoyed his stay and will be returning to us. I will pass on your encouraging words to our team and we look forward to welcoming Dad and the family back to Westvale again later this year.

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Review from K W (Sister of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience

My sister moved into Barchester Westvale House Care Home in January this year after her care home was closed down. It was a really stressful time for us, as a family, as the closure was very sudden and we didn't have long to find a suitable home for her needs. From the onset, the manager at Westvale

was truly amazing. She did everything in her power to reassure us, as a family, that they could cater for my sister, that she would be well cared for and that Westvale was the right home for her. The manager took away all the worries that we had, she listened to our many questions and queries and answered each one in a caring and professional manner. I cannot thank her enough for what she has done for my sister and us, as a family, since my sister moved there in January.
All the staff at Westvale are really lovely and have made my sister feel right at home from the start. I am so glad we chose Westvale for my sister.

Reply from Jackie Bray, General Manager at Barchester Westvale House Care Home

Thank you so much for taking the time to leave us a review, we really do appreciate it and I will share it with the Westvale team. It is our pleasure to have your sister with us and to have your family as part of our home community.

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Review from J D (Daughter of Resident) published on 23 April 2024
Submitted via Website • Report

Overall Experience

My mum was admitted to Westvale in March from another local care home where the care had been lacking and the management shocking. The experience we had at Westvale was no less than outstanding. Lovely atmosphere, amazing staff, good nutritious food with plenty of options, and a manager who was visible

and very much involved. Sadly, Mum passed away after only six weeks at the home. The last week of her life we camped out in her room. Each and every member of staff treated Mum with amazing respect and dignity, her care was outstanding. We were offered meals, drinks and anything we needed. We are truly grateful to everyone at the home for making Mum's last weeks comfortable and providing her with the care she deserved. Amazing care home and amazing staff.

Reply from Kirsty Burgess, Customer Relationship Manager at Barchester Westvale House Care Home

Thank you for your review. It was our pleasure to care for your Mum and your lovely family, and thank you for being part of our home community. I will be sure to pass on your positive words to the staff team, who work hard every single day to deliver the highest quality of care.

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Review from Lynn L (Daughter of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience

Our mum was admitted to Westvale House Care Home in December. It was Mum's, myself and my sibling's dread for Mum to be sent to a care home. On the day Mum arrived there she was really confused and very upset as was I. One member of staff in particular sat me down and she was really empathetic and listened

to what I had to say and she comforted me. At the end of our conversation I felt reasurred that Mum was in the right place. We can visit Mum any time of the day or night. Mum seems to have settled really well. We can't give enough credit to all the staff who work there. The chef cooks amazing food for the residents. On arrival to Westvale you're greeted with refreshments. There's always a selection of beautiful homemade cakes. One member of staff in particular is a credit to Westvale. She also keeps the residents entertained. There are always lots of activities to keep their minds active. Thank you to all at Westvale for caring for our mum. I wouldn't hesitate recommending anybody to send their loved ones to Westvale.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Westvale House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from N A (Friend of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience

Nice atmosphere, clean and friendly staff are happy to help and go out of their way to help.

Reply from Kristen Fitzgerald, CRM at Barchester Westvale House Care Home

Thank you for your wonderful feedback about our home, I will pass your comments on to the team. We are pleased to hear that your experience has been positive and appreciate all of your kind comments. Take care.

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Review from P M (Daughter of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience

Care and attention to detail. Support and knowing individual's needs/requirements. Nutrition and restaurant meals exceed expectations. On-site medical support, excellent.
Entertainment. Activities every day which involve movement, coordination, brain stimulation.
Carers display empathy, support,

guidance.
It's home from home.
My dad is very well looked after on every level.
If I had to make the choice again.
I wouldn't move my dad.
I'm always made welcome and my concerns listened to.
It's rather a fabulous place.

Reply from Kristen Fitzgerald, CRM at Barchester Westvale House Care Home

Thank you for your comments about your recent experience at Westvale House. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. I will pass your feedback on to the team.

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Review from Fiona T (Granddaughter of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience

I can honestly not begin to express how fantastic the staff are at Westvale. My grandad moved in, in October and from the very beginning the staff could not do enough for him. From the management team to the domestic staff, they all went above and beyond for him. His face would always light up when

staff came into his bedroom. They even helped with my nana when she would visit. Unfortunately, his stay wasn't too long and during his final day at Westvale, the staff was absolutely fantastic and could not do enough for us as a family to ensure we were also looked after and comfortable at that time.
Once again I would just like to thank all the staff for everything.

Reply from Kristen Fitzgerald, CRM at Barchester Westvale House Care Home

Thank you, Fiona, for letting us know how we are doing at Westvale House. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Thank you for also taking the time to leave a review, I will pass your feedback on to the team.

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Review from Fred R (Cousin of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience

Was made most welcome when visiting our cousin and were given tea and biscuits, we were grateful. Staff were lovely.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Westvale House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from K H (Daughter of Resident) published on 5 October 2023
Submitted via Postal Card • Report

Overall Experience

Dad struggled to settle when he first moved into the care home after losing is wife, of sixty-four years, only a few weeks prior to this. But after only seven weeks in the home and several changes to his medications plus the care he was receiving, he was more settled and enjoying interactions with all

the staff despite missing his old home. He's had a recent short spell in hospital but it was lovely to hear him say he was looking forward to getting 'home; - meaning the care home! So reassuring for us, as a family.

Reply from Kristen Fitzgerald, CRM at Barchester Westvale House Care Home

Thank you for taking the time to review our home. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from S R (Daughter of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience

The service was excellent, the staff at Barchester Westvale House Care Home went the extra mile caring for my dad, until he passed, with the superb nursing care he received. The home is comfortable, safe and secure and welcomed my dad and family with compassion. The staff provide an excellent service

to all and are a credit to the company. Thank you from all the family for the care my dad received, even if it was a short time.

Reply from Kristen Fitzgerald, CRM at Barchester Westvale House Care Home

Thank you for your wonderful feedback and taking the time to review our home. Our residents' well-being is our number one priority and we are pleased to hear that your experience has been positive. We appreciate all of your kind comments, I will pass your feedback to the team. Take care.

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Review from Sue G (Daughter of Resident) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience

My mum went into Barchester Westvale House Care Home for end-of-life care on 11/07/2023. Sadly, she passed away on 25/08/2023 but the care she received whilst there was excellent in every way. Without exception, staff were warm, empathetic, professional and so caring (to both Mum and us).
On discharge

from a lengthy hospital stay, Mum was so poorly and frail that she was only expected to be in Westvale House for one to two weeks. She was actually there for over six weeks and we believe this is because of the quality of the care she received there and having all her medical needs fully met.
Westvale has a calm atmosphere and everyone is made to feel welcome. Although Mum's appetite was small, she loved the food she had and her room was clean, bright and comfortable. For all the reasons already mentioned, we are so pleased that Mum's final weeks were in a place that was so caring and so responsive to her changing needs. We wouldn't hesitate to recommend Westvale to anyone looking for a home where the care is superb.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Westvale House Care Home

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Review from Sue H (Daughter of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience

Our fiercely independent mum refused to go into any home. We her daughters were at our wit's end and found the general manager wonderfully reassuring. Her team delivered 100% superb quality of care, concern and support. Confident they were listening, proactive, reactive and competent, a couple of minor

initial niggles were quickly resolved with good communication, smiles and a can-do attitude. The hallmarks of a professional facility. The food, gardens, furniture and cleanliness were exactly what we hoped they would be. At the end of Mum's life, the whole team guided us and ensured she had a serene and calm soft landing. We were overwhelmed by the compassion showed to us as we kept a 3 day vigil and want to especially thank (in no order) those who cared for us as we cared for Mum. Thank you to you all.

Reply from Kristen Fitzgerald, CRM at Barchester Westvale House Care Home

Thank you, Sue, for your comments about your recent experience at Westvale House. Our residents’ wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team. Take care.

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Review from Jan C (Daughter of Resident) published on 27 June 2023
Submitted via Website • Report

Overall Experience

My 85-year-old mum has just had 6 weeks of respite after a hip replacement. After 3 weeks in the hospital, they brought her back to the Mum we know, they have worked wonders. The staff are all great, always happy and smiling. She loved the food and made friends with the other residents. She enjoyed

the activities and was encouraged to take part which is what we wanted. Thank you so much.

Reply from Kristen Fitzgerald, CRM at Barchester Westvale House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required, and we are so glad to hear your mum enjoyed her stay with us. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from C P (Cousin of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience

Very happy with this home. The staff are very friendly and caring. Special mention goes to the member of staff in the office and Clement's nursing staff.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Westvale House Care Home

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Review from Joan J (Friend of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience

I called to see my friend was moved to Barchester Westvale House Care Home.
I have been a carer for a few years and have been in quite a few nursing homes and was very impressed. Outside was smart and welcoming. Reception were very nice, friendly and helpful. First impressions, clean and tidy, wheelchair

friendly, large life, lovely decor and the dining room looked like a restaurant with menu displayed. Lovely, well done.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Westvale House Care Home

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Meet the Team (10)

Natalie Harris

Job Title: Deputy Manager

Joined: 2019

Hello, my name is Natalie and I am the Deputy Manager here at Westvale House.

I joined the Westvale team in March 2025, but I have been with Barchester since 2019 when I joined as a Registered Nurse at Cheshire Grange Care Home, this is where I progressed to become Head of Unit, then Acting Deputy Manager, before working across the region as Deputy Manager supporting multiple homes – this is where I fell in love with Westvale House, so when the permanent position became available for Deputy Manager, there was no question this is where I wanted to be.

I decided to become a nurse when my children were small and I was a carer, I quickly discovered I love working in care, looking after people makes me happy. Whether that be my family or patients in a hospital or residents in a care home, it gives my life meaning. As a nurse it can be the most challenging job but also the most rewarding job.

I am a true believer in team work and I value every member of staff. Each department cannot work well without the other. I aim to support the staff so they feel appreciated, educated and empowered to be able to their job to the best of their abilities and in doing so, we as a team can deliver the best care possible to our residents.

Denise Henry

Job Title: Home Administrator

Joined: 2023

Hi, my name is Denise and I joined Westvale House as Home Administrator in August 2023.

It is my role to support the General Manager by maintaining the administration and financial systems within the home. I enjoy working as part of a company that values and is dedicated to its residents and their care. Every day is different from the last, and there's always something to look forward to.

You will always receive a warm welcome here at Westvale House - please come along and visit us, either to take a tour or to attend one of our events.

Lesley Hardy

Job Title: Head Chef

Joined: 2023

Hi, my name is Lesley and I'm Head Chef here at Westvale House.

I started working here in 2023, and absolutely love my job. My passion is cooking and baking, and trying new ideas, so I love that I get to explore and create new menus. Every day is different, and exploring the likes and wants of residents' food choices makes it so exciting. There's not a request we haven't had!

Outside of work, I love to walk my Boxer dog Cooper. I also like to read, going to darts and rugby tournaments, and visiting my children and grandchildren who live over in Ireland.

Peter Clarkson

Job Title: Head of Maintenance

Joined: 2025

Hi there, my name is Peter and I am the Head of Maintenance here at Westvale House.

I joined the team in February 2025 and I bring many years’ experience working in residential and vulnerable care settings. There is no better place to work, the people make it, they are worth coming to work for and the good humour is a bonus too!

It is my job to make sure the home is safe, compliant and well maintained and no two days are ever the same.

Outside of work I have two daughters, who keep me busy and in my free time I enjoy playing golf and supporting the best football team - Liverpool FC!

Clement Asiedu

Job Title: Nurse

Joined: 2022

Hi, I'm Clement and I'm a Nurse here at Westvale House. I started here as a Care Home Assistant Practitioner in September 2022, and have since qualified and worked my way up to Nurse.

My role is to ensure all of our residents feel safe, secure and loved and that their families feel content in the knowledge their loved ones are being well cared for. As a team, we ensure we maintain a professional, relaxed and friendly environment, and we work hard to promote a homely atmosphere. I love working at Westvale House.

Emma Nestor

Job Title: Registered General Nurse

Joined: 2022

Hi, I'm Emma and I am a Nurse at Westvale House.

I qualified as a Nurse in 2022 and having worked as a carer for many years it was a natural progression for me and I love it. The best part of the job is the people, the Residents and the families you meet.

There is always something going on at Westvale House - which suits me down to the ground. It matches my life outside of work, where I enjoy paddle boarding and kayaking with my Husband and then what better way to end a day on the water than with a BBQ and a glass of fizz!

Maria Neculai

Job Title: Registered General Nurse

Joined: 2016

Hello, my name is Maria and I've been a Nurse here at Westvale House since 2016.

Being a nurse is a profession that never stops giving and everyday is different. Since I've been here for a number of years, I know the residents well and am able to care for them like they are family. I am proud to be a member of the Nurse team at Westvale House - please visit us at our events and to take a tour of our wonderful home.

Pam Gannon

Job Title: Head Housekeeper

Joined: 2021

Hi, I'm Pam and I am Head Housekeeper here at Westvale House.

I have worked at Westvale for a number of years and then took the position as Head Housekeeper in 2021. Me and my team strive to keep the home looking its best, and ensure residents' rooms are always clean and tidy. I work hard to make sure our home always meets Barchester's high standards and create a warm and friendly atmosphere for residents, families, team and visitors.

Outside of work I love spending time with my two horses and enjoying downtime with my family.

Barry Hindley

Job Title: Bank Maintenance Assistant

Joined: 2019

Hi, I'm Barry and I'm part of the Maintenance Team at Westvale House.

I joined the team in 2019 as a Kitchen Assistant, and in November 2023 moved over to Maintenance as this is where my passion is. I love being a helping hand in every corner of the home, and I'm always around for the team to rely on.

Most of all I love the interaction and variety my role provides, and I feel privileged to be able to make a difference in people’s lives by ensuring their home is maintained and presented to a high standard.

Joy Jovinal

Job Title: Senior Care Assistant

Joined: 2002

Hello, my name is Joy and I am a Senior Care Assistant at Westvale House.

I have worked here at Westvale House for the past 19 years and I have seen many changes, but what always remains the same is the level of high standard care which we deliver as a home to all our residents and the friendliness of the staff. I really do feel honoured to work here at Westvale House for Barchester.
Please visit us and see for yourself.

Outside work I enjoy shopping and dining out with friends and family and always ready for a sing-a-long at the karaoke.

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Barchester Westvale House Care Home Reviews (71)

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