This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Barchester Westvale House Care Home has a Review Score of 9.8 (9.770) out of 10, based on 18 reviews in the last 2 years. Over all time Barchester Westvale House Care Home has 71 reviews.
Review from M J (Daughter of Resident) published on 7 October 2022
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Reply from Jane Selkirk, Divisional Sales and Marketing Manager at Barchester Westvale House Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. I will pass on your feedback to the team.
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Review from M B (Daughter-in-law of Resident) published on 3 October 2022
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Reply from Jane Selkirk, Divisional Sales and Marketing Manager at Barchester Westvale House Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Steven G (Son of Resident) published on 23 June 2022
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Reply from Charlotte Sherrocks, Senior General Manager at Barchester Westvale House Care Home
Thank you for your lovely feedback and comments. It's a pleasure to support your relative.
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Review from A S (Son of Resident) published on 5 June 2022
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Reply from Charlotte Sherrocks, Senior General Manager at Barchester Westvale House Care Home
Thank you very much for your review. The team will be delighted with the feedback.
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Review from Jennifer A (Sister of Resident) published on 31 May 2022
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Reply from Charlotte Sherrocks, Senior General Manager at Barchester Westvale House Care Home
Thank you for such lovely comments. I will be sure to feedback this to the team at Westvale House.
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Review from Stuart R (Friend of Resident) published on 5 May 2022
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Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Westvale House Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from A W (Daughter of Resident) published on 8 April 2022
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Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Westvale House Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from L R (Daughter of Resident) published on 18 March 2022
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Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Westvale House Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from G F (Respite Resident) published on 1 February 2022
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Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Westvale House Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Lynn P (Daughter of Resident) published on 12 August 2021
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Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Westvale House Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Caroline G (Daughter of Resident) published on 12 August 2021
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Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Westvale House Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Kath R (Resident) published on 20 November 2020
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Reply from Charlotte Aspinall, Senior General Manager at Barchester Westvale House Care Home
Thank you for taking the time to complete a review, it is much apprecaited. Feedback will passed to the team.
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Review from V R (Resident) published on 20 November 2020
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Reply from Charlotte Aspinall, Senior General Manager at Barchester Westvale House Care Home
Thank you for taking the time to complete a review, it is much appreciated. Feedback will be passed to the team.
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Review from Sheila F (Resident) published on 20 November 2020
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Reply from Charlotte Aspinall, Senior General Manager at Barchester Westvale House Care Home
Thank you for taking the time to complete a review, it is much appreciated. Feedback will passed to the team.
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Review from J C (Stepson of Resident) published on 2 March 2020
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Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Westvale House Care Home
Please accept our condolences to you and the family at this difficult time. Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from S S (Friend of Resident) published on 30 December 2019
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Review from Linda S (Daughter of Resident) published on 3 December 2019
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Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Westvale House Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. We hope that Mum is settled and enjoying her new environment. I will pass on your feedback to the team.
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Review from Matty R (Friend of Resident) published on 7 November 2019
Submitted via Website •
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Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Westvale House Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tracey G (Daughter of Resident) published on 6 November 2019
Submitted via Postal Card •
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Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Westvale House Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J D (Daughter-in-law of Resident) published on 17 October 2019
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Reply from Carol Dwyer, General Manager at Barchester Westvale House Care Home
Thank you for your review, I would like to extend our condolences to you and the family at this time. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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The Review Score of 9.8 (9.770) out of 10 for Barchester Westvale House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.770 for Barchester Westvale House Care Home is calculated as follows: ( (168 Excellents x 5) + (41 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 213 Ratings = 4.77
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Westvale House Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 Feb 2024
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Job Title: Deputy Manager
Joined: 2019
Hello, my name is Natalie and I am the Deputy Manager here at Westvale House.
I joined the Westvale team in March 2025, but I have been with Barchester since 2019 when I joined as a Registered Nurse at Cheshire Grange Care Home, this is where I progressed to become Head of Unit, then Acting Deputy Manager, before working across the region as Deputy Manager supporting multiple homes – this is where I fell in love with Westvale House, so when the permanent position became available for Deputy Manager, there was no question this is where I wanted to be.
I decided to become a nurse when my children were small and I was a carer, I quickly discovered I love working in care, looking after people makes me happy. Whether that be my family or patients in a hospital or residents in a care home, it gives my life meaning. As a nurse it can be the most challenging job but also the most rewarding job.
I am a true believer in team work and I value every member of staff. Each department cannot work well without the other. I aim to support the staff so they feel appreciated, educated and empowered to be able to their job to the best of their abilities and in doing so, we as a team can deliver the best care possible to our residents.
Job Title: Home Administrator
Joined: 2023
Hi, my name is Denise and I joined Westvale House as Home Administrator in August 2023.
It is my role to support the General Manager by maintaining the administration and financial systems within the home. I enjoy working as part of a company that values and is dedicated to its residents and their care. Every day is different from the last, and there's always something to look forward to.
You will always receive a warm welcome here at Westvale House - please come along and visit us, either to take a tour or to attend one of our events.
Job Title: Head Chef
Joined: 2023
Hi, my name is Lesley and I'm Head Chef here at Westvale House.
I started working here in 2023, and absolutely love my job. My passion is cooking and baking, and trying new ideas, so I love that I get to explore and create new menus. Every day is different, and exploring the likes and wants of residents' food choices makes it so exciting. There's not a request we haven't had!
Outside of work, I love to walk my Boxer dog Cooper. I also like to read, going to darts and rugby tournaments, and visiting my children and grandchildren who live over in Ireland.
Job Title: Head of Maintenance
Joined: 2025
Hi there, my name is Peter and I am the Head of Maintenance here at Westvale House.
I joined the team in February 2025 and I bring many years’ experience working in residential and vulnerable care settings. There is no better place to work, the people make it, they are worth coming to work for and the good humour is a bonus too!
It is my job to make sure the home is safe, compliant and well maintained and no two days are ever the same.
Outside of work I have two daughters, who keep me busy and in my free time I enjoy playing golf and supporting the best football team - Liverpool FC!
Job Title: Nurse
Joined: 2022
Hi, I'm Clement and I'm a Nurse here at Westvale House. I started here as a Care Home Assistant Practitioner in September 2022, and have since qualified and worked my way up to Nurse.
My role is to ensure all of our residents feel safe, secure and loved and that their families feel content in the knowledge their loved ones are being well cared for. As a team, we ensure we maintain a professional, relaxed and friendly environment, and we work hard to promote a homely atmosphere. I love working at Westvale House.
Job Title: Registered General Nurse
Joined: 2022
Hi, I'm Emma and I am a Nurse at Westvale House.
I qualified as a Nurse in 2022 and having worked as a carer for many years it was a natural progression for me and I love it. The best part of the job is the people, the Residents and the families you meet.
There is always something going on at Westvale House - which suits me down to the ground. It matches my life outside of work, where I enjoy paddle boarding and kayaking with my Husband and then what better way to end a day on the water than with a BBQ and a glass of fizz!
Job Title: Registered General Nurse
Joined: 2016
Hello, my name is Maria and I've been a Nurse here at Westvale House since 2016.
Being a nurse is a profession that never stops giving and everyday is different. Since I've been here for a number of years, I know the residents well and am able to care for them like they are family. I am proud to be a member of the Nurse team at Westvale House - please visit us at our events and to take a tour of our wonderful home.
Job Title: Head Housekeeper
Joined: 2021
Hi, I'm Pam and I am Head Housekeeper here at Westvale House.
I have worked at Westvale for a number of years and then took the position as Head Housekeeper in 2021. Me and my team strive to keep the home looking its best, and ensure residents' rooms are always clean and tidy. I work hard to make sure our home always meets Barchester's high standards and create a warm and friendly atmosphere for residents, families, team and visitors.
Outside of work I love spending time with my two horses and enjoying downtime with my family.
Job Title: Bank Maintenance Assistant
Joined: 2019
Hi, I'm Barry and I'm part of the Maintenance Team at Westvale House.
I joined the team in 2019 as a Kitchen Assistant, and in November 2023 moved over to Maintenance as this is where my passion is. I love being a helping hand in every corner of the home, and I'm always around for the team to rely on.
Most of all I love the interaction and variety my role provides, and I feel privileged to be able to make a difference in people’s lives by ensuring their home is maintained and presented to a high standard.
Job Title: Senior Care Assistant
Joined: 2002
Hello, my name is Joy and I am a Senior Care Assistant at Westvale House.
I have worked here at Westvale House for the past 19 years and I have seen many changes, but what always remains the same is the level of high standard care which we deliver as a home to all our residents and the friendliness of the staff. I really do feel honoured to work here at Westvale House for Barchester.
Please visit us and see for yourself.
Outside work I enjoy shopping and dining out with friends and family and always ready for a sing-a-long at the karaoke.