Barchester Westvale House Care Home

Old Hall Road, Old Hall, Warrington WA5 9PA
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9.8 71 Reviews
  • Barchester Westvale House Care Home, Warrington
Westvale House is situated within the Sankey Valley Park area of Cheshire. It is a purpose-built care home for older people that require general nursing, also providing end of life/ palliative care and care for young people with physical disabilities. The home is set in beautifully landscaped gardens with outdoor seating and easy access from all downstairs lounges.

A team of highly qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in cooking, hospitality and organising activities.

The team are also very keen to promote a home from home atmosphere recognising that this is the residents' home and they want them to feel relaxed and comfortable and safe. They offer a wide range of activities, have regular entertainment and really encourage families to get involved. They recently had a group of relatives help in the garden as well as attending a relative focus group.

Why not arrange a visit and see for yourself!

Care Provided by Barchester Westvale House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jackie Bray (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (61)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Barchester Westvale House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,058
  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.


  • (these prices are only a guideline, please contact Barchester Westvale House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Barchester Westvale House Care Home Reviews (71)

Total of 71, showing 21-40
9.8

Barchester Westvale House Care Home has a Review Score of 9.8 (9.770) out of 10, based on 18 reviews in the last 2 years. Over all time Barchester Westvale House Care Home has 71 reviews.

Overall Experience

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  • 17
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Date Published

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Overall Experience  Overall Experience 4.0 out of 5

I just feel at the moment they are short of staff, the rooms haven't always been cleaned to a good standard. The furniture in Mum's room is looking quite shabby (drawers not fitting well).
Sometimes she is given food she doesn't like and she needs to eat because she's underweight.
The regular staff
are excellent.

Reply from Jane Selkirk, Divisional Sales and Marketing Manager at Barchester Westvale House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. I will pass on your feedback to the team.


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Overall Experience  Overall Experience 5.0 out of 5

We are very grateful for the excellent care provided from the time my mother in law was discharged from hospital following two fractures until her death in September 2022. She reached the age of 102 so was extremely frail, and although she didn't manage to regain her mobility she did manage to enjoy
the facilities in a wheel chair. Particularly impressive was the skin care.

Reply from Jane Selkirk, Divisional Sales and Marketing Manager at Barchester Westvale House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Overall Experience  Overall Experience 5.0 out of 5

Again, so pleased with informal welcome as I came through the door. Staff are always interested - "you're Mother's hot three cards today"! Upstairs, "would you like a cup of tea as well"? Mum feels safe and comfortable.

Reply from Charlotte Sherrocks, Senior General Manager at Barchester Westvale House Care Home

Thank you for your lovely feedback and comments. It's a pleasure to support your relative.


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Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Westvale House Care Home for 18 months, since the middle of the pandemic. My mum loves living there, and the staff are all very caring and kind. My mum had a couple of visits from her friends over the past week. Both of them said to me how impressed they were with the welcome, cleanliness
and friendliness at Westvale House - as am I. And how happy my mum is living in Westvale House - mum's friend said she had never seen someone living in a care home so happy! I chose Westvale House on the advice of a friend whose mum had been a resident there. I am really pleased we did, they have the highest standards of care and cleanliness for the residents and lots of activities for them.

Reply from Charlotte Sherrocks, Senior General Manager at Barchester Westvale House Care Home

Thank you very much for your review. The team will be delighted with the feedback.


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Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care and consideration my sister receives at Westvale. More importantly, my sister likes the staff and routine in her life; she tells me so. The care she receives has stopped her from being admitted to the hospital, as was previously happening before she came to Westvale. Thank
you seems such a small word to say to everyone at Westvale, but it's meant with sincerity.

Reply from Charlotte Sherrocks, Senior General Manager at Barchester Westvale House Care Home

Thank you for such lovely comments. I will be sure to feedback this to the team at Westvale House.


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Overall Experience  Overall Experience 5.0 out of 5

Using all services as a resident for three and a half years the staff are charming to my friend and very positive under restrictions. Many thanks for your care and support during this challenging time. My friend always feels safe and secure living here and enjoys the high quality of care given. Activities
and Church services on a Sunday are most important to her. The garden is an area my friend enjoys very much, weather permitting.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Westvale House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Overall Experience  Overall Experience 5.0 out of 5

My father has just returned from his stay at Westvale House care home and thoroughly enjoyed his stay. This is the second time he has needed respite care at Westvale and he was looking forward to visiting the home again and seeing all the staff again. My father is non-verbal due to a stroke but is very
independent, but the staff at Westvale look after him with dignity and care for all his needs. He loves sitting in the gardens at the rear of the care home as the scenery is beautiful and is very peaceful. When ringing the care home each day to ask how he is doing, the staff always know what he has been doing, what he has had for his meals and what activities he has been doing, so this is reassuring to me to know he is happy and in a safe place. When contacting the care home to arrange his respite by phone or email the manager and all the staff always get back to me with any queries I may have immediately. Would definitely recommend Westvale if you need temporary or emergency respite.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Westvale House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Overall Experience  Overall Experience 5.0 out of 5

Finding the right home for mum was a very difficult and upsetting time. It was such a relief to find Westvale House, it is a modern, bright and happy home. My mum looks like a different person in the time she has lived there and that is credit to the care and dedication of all the staff. She feels happy,
safe and secure knowing that someone is always right there to help, reassure and look after her (particularly at night). The staff are friendly, professional and approachable.
Mum has made friends, she enjoys sitting chatting and laughing with them and taking part in the varied activities, she always enjoys the singer. The food is excellent with lots of choices and mum looks forward to mealtimes. I would have no hesitation in recommending Westvale House Care Home.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Westvale House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Overall Experience  Overall Experience 5.0 out of 5

During my stay at Westvale, I received only kindness and support. All the staff were extremely helpful and friendly, observing all the rules for safety and security.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Westvale House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Overall Experience  Overall Experience 5.0 out of 5

Westvale is a lovely friendly environment that caters to all resident's needs to ensure they have a happy life. Lots of activities to help enhance their days and bring back memories. I would defiantly recommend this home to anyone looking for care for elderly relatives.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Westvale House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Overall Experience  Overall Experience 5.0 out of 5

The care home is beautiful. Mum is treated with the utmost respect, dignity, and care as she approaches the end of her life. The staff work to ensure she is comfortable, spotlessly clean, and nothing is too much trouble. A calm place which is extremely well run by the best of people in its field.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Westvale House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Overall Experience  Overall Experience 5.0 out of 5

It is so friendly and everyone is friendly.

Reply from Charlotte Aspinall, Senior General Manager at Barchester Westvale House Care Home

Thank you for taking the time to complete a review, it is much apprecaited. Feedback will passed to the team.


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Overall Experience  Overall Experience 5.0 out of 5

Caring, friendly, empathetic. Welcoming on arrival. Constant checking. Excellent care, activities and food.

Reply from Charlotte Aspinall, Senior General Manager at Barchester Westvale House Care Home

Thank you for taking the time to complete a review, it is much appreciated. Feedback will be passed to the team.


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Overall Experience  Overall Experience 4.0 out of 5

Cleanliness is excellent. The food is excellent and beautifully presented. Activities first class. Life is enjoyable. Lights the place up, stimulate 110%

Reply from Charlotte Aspinall, Senior General Manager at Barchester Westvale House Care Home

Thank you for taking the time to complete a review, it is much appreciated. Feedback will passed to the team.


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Overall Experience  Overall Experience 5.0 out of 5

During Dad's relatively short time here, he was treated with the utmost care and respect by everyone at Westvale House.
His room was comfortable with a lovely view into the garden, and although Dad rarely ventured into the lounge area, when he did, he really enjoyed what was going on.
Generally,
a very friendly atmosphere throughout the home with a fabulous group of dedicated and caring staff.
Through what is always going to be a difficult time for everyone, their support and kindness to both Dad, my wife and I, especially during Dad's final days was truly outstanding - thank you all so much.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Westvale House Care Home

Please accept our condolences to you and the family at this difficult time. Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Overall Experience  Overall Experience 5.0 out of 5

Friendly staff. Bright, fresh, welcoming atmosphere. Lovely outlook form rooms. Pleasant garden. I visited my friend here and just wanted to share my first impressions (unable to comment on all aspects below).

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Overall Experience  Overall Experience 5.0 out of 5

Now that Mum has been diagnosed with dementia, we have sadly had to move her to another home. We are sorry to do this as the staff at Westvale have been so good to Mum and very helpful to us. She was extremely happy there, which gave us peace of mind.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Westvale House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. We hope that Mum is settled and enjoying her new environment. I will pass on your feedback to the team.


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Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with the care my friend has received whilst at Westvale House. All the staff have been lovely, and very attentive to her needs. They have made her stay at the home like a holiday when she was very worried. The food was brilliant, nothing was too much trouble. I can not thank the
Home and the staff enough.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Westvale House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Overall Experience  Overall Experience 5.0 out of 5

First impressions of a good care home are the staff, who are friendly, professional and nothing is too much trouble. The home is clean. This is so important for relatives to know that their loved ones are in a place that meets high standards of hygiene The food is excellent with a good selection to
choose from. Peace of mind is so important for relatives knowing they are in safe hands.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Westvale House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Overall Experience  Overall Experience 5.0 out of 5

All our family would like to thank all of the staff. Our mum was end of life with cancer, you all took extremely good care of her. She was treated with dignity and love. We wish all care facilities could be like Westvale. You put our minds at rest. We know she was safe and cared for. A big thank you
to everyone.

Reply from Carol Dwyer, General Manager at Barchester Westvale House Care Home

Thank you for your review, I would like to extend our condolences to you and the family at this time. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Barchester Westvale House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Barchester Westvale House Care Home is calculated as follows: ( (168 Excellents x 5) + (41 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 213 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Westvale House Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Feb 2024

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (10)

Natalie

Natalie Harris

Job Title: Deputy Manager

Joined: 2019

Hello, my name is Natalie and I am the Deputy Manager here at Westvale House.


I joined the Westvale team in March 2025, but I have been with Barchester since 2019 when I joined as a Registered Nurse at Cheshire Grange Care Home, this is where I progressed to become Head of Unit, then Acting Deputy Manager, before working across the region as Deputy Manager supporting multiple homes – this is where I fell in love with Westvale House, so when the permanent position became available for Deputy Manager, there was no question this is where I wanted to be.


I decided to become a nurse when my children were small and I was a carer, I quickly discovered I love working in care, looking after people makes me happy. Whether that be my family or patients in a hospital or residents in a care home, it gives my life meaning. As a nurse it can be the most challenging job but also the most rewarding job.


I am a true believer in team work and I value every member of staff. Each department cannot work well without the other. I aim to support the staff so they feel appreciated, educated and empowered to be able to their job to the best of their abilities and in doing so, we as a team can deliver the best care possible to our residents.


Denise

Denise Henry

Job Title: Home Administrator

Joined: 2023

Hi, my name is Denise and I joined Westvale House as Home Administrator in August 2023.


It is my role to support the General Manager by maintaining the administration and financial systems within the home. I enjoy working as part of a company that values and is dedicated to its residents and their care. Every day is different from the last, and there's always something to look forward to.


You will always receive a warm welcome here at Westvale House - please come along and visit us, either to take a tour or to attend one of our events.


Lesley

Lesley Hardy

Job Title: Head Chef

Joined: 2023

Hi, my name is Lesley and I'm Head Chef here at Westvale House.


I started working here in 2023, and absolutely love my job. My passion is cooking and baking, and trying new ideas, so I love that I get to explore and create new menus. Every day is different, and exploring the likes and wants of residents' food choices makes it so exciting. There's not a request we haven't had!


Outside of work, I love to walk my Boxer dog Cooper. I also like to read, going to darts and rugby tournaments, and visiting my children and grandchildren who live over in Ireland.


Peter

Peter Clarkson

Job Title: Head of Maintenance

Joined: 2025

Hi there, my name is Peter and I am the Head of Maintenance here at Westvale House.

I joined the team in February 2025 and I bring many years’ experience working in residential and vulnerable care settings. There is no better place to work, the people make it, they are worth coming to work for and the good humour is a bonus too!


It is my job to make sure the home is safe, compliant and well maintained and no two days are ever the same.

Outside of work I have two daughters, who keep me busy and in my free time I enjoy playing golf and supporting the best football team - Liverpool FC!


Clement

Clement Asiedu

Job Title: Nurse

Joined: 2022

Hi, I'm Clement and I'm a Nurse here at Westvale House. I started here as a Care Home Assistant Practitioner in September 2022, and have since qualified and worked my way up to Nurse.


My role is to ensure all of our residents feel safe, secure and loved and that their families feel content in the knowledge their loved ones are being well cared for. As a team, we ensure we maintain a professional, relaxed and friendly environment, and we work hard to promote a homely atmosphere. I love working at Westvale House.


Emma

Emma Nestor

Job Title: Registered General Nurse

Joined: 2022

Hi, I'm Emma and I am a Nurse at Westvale House.


I qualified as a Nurse in 2022 and having worked as a carer for many years it was a natural progression for me and I love it. The best part of the job is the people, the Residents and the families you meet.


There is always something going on at Westvale House - which suits me down to the ground. It matches my life outside of work, where I enjoy paddle boarding and kayaking with my Husband and then what better way to end a day on the water than with a BBQ and a glass of fizz!


Maria

Maria Neculai

Job Title: Registered General Nurse

Joined: 2016

Hello, my name is Maria and I've been a Nurse here at Westvale House since 2016.


Being a nurse is a profession that never stops giving and everyday is different. Since I've been here for a number of years, I know the residents well and am able to care for them like they are family. I am proud to be a member of the Nurse team at Westvale House - please visit us at our events and to take a tour of our wonderful home.


Pam

Pam Gannon

Job Title: Head Housekeeper

Joined: 2021

Hi, I'm Pam and I am Head Housekeeper here at Westvale House.


I have worked at Westvale for a number of years and then took the position as Head Housekeeper in 2021. Me and my team strive to keep the home looking its best, and ensure residents' rooms are always clean and tidy. I work hard to make sure our home always meets Barchester's high standards and create a warm and friendly atmosphere for residents, families, team and visitors.


Outside of work I love spending time with my two horses and enjoying downtime with my family.


Barry

Barry Hindley

Job Title: Bank Maintenance Assistant

Joined: 2019

Hi, I'm Barry and I'm part of the Maintenance Team at Westvale House.


I joined the team in 2019 as a Kitchen Assistant, and in November 2023 moved over to Maintenance as this is where my passion is. I love being a helping hand in every corner of the home, and I'm always around for the team to rely on.


Most of all I love the interaction and variety my role provides, and I feel privileged to be able to make a difference in people’s lives by ensuring their home is maintained and presented to a high standard.


Joy

Joy Jovinal

Job Title: Senior Care Assistant

Joined: 2002

Hello, my name is Joy and I am a Senior Care Assistant at Westvale House.


I have worked here at Westvale House for the past 19 years and I have seen many changes, but what always remains the same is the level of high standard care which we deliver as a home to all our residents and the friendliness of the staff. I really do feel honoured to work here at Westvale House for Barchester.
Please visit us and see for yourself.


Outside work I enjoy shopping and dining out with friends and family and always ready for a sing-a-long at the karaoke.