Barchester Westvale House Care Home

Old Hall Road, Old Hall, Warrington WA5 9PA
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9.8 71 Reviews
  • Barchester Westvale House Care Home, Warrington
Westvale House is situated within the Sankey Valley Park area of Cheshire. It is a purpose-built care home for older people that require general nursing, also providing end of life/ palliative care and care for young people with physical disabilities. The home is set in beautifully landscaped gardens with outdoor seating and easy access from all downstairs lounges.

A team of highly qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in cooking, hospitality and organising activities.

The team are also very keen to promote a home from home atmosphere recognising that this is the residents' home and they want them to feel relaxed and comfortable and safe. They offer a wide range of activities, have regular entertainment and really encourage families to get involved. They recently had a group of relatives help in the garden as well as attending a relative focus group.

Why not arrange a visit and see for yourself!

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Care Provided by Barchester Westvale House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jackie Bray (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (61)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Barchester Westvale House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,058

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Westvale House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Barchester Westvale House Care Home Reviews (71)

Total of 71, showing 41-60
9.8

Barchester Westvale House Care Home has a Review Score of 9.8 (9.770) out of 10, based on 18 reviews in the last 2 years. Over all time Barchester Westvale House Care Home has 71 reviews.

Overall Experience

  • 52
  • 17
  • 1
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  • 0

Date Published

71
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8
18
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Review from Carole F (Daughter of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westvale's greatest strength is its staff and I mean all of them. Caregivers are patient, kind and thorough. The food - I'd be very happy to eat there and the cleaning staff do an excellent job. Office staff give clear explanations and were very supportive and kind when I was traumatised. Last, but
most definitely not least, the nursing staff are wonderful. It's still early days for us, but Mum's settled so quickly. It was a hard change for us too, but the care of the staff there has made it work.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Westvale House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times and a positive and safe environment for our residents. We shall pass on your feedback to the team.


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Review from Allen J (Son-in-law of Resident) published on 26 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, the standard of care us excellent. However, staff levels have dropped over the last couple of months, especially at weekends. This led to my mother-in-law waiting over 20 minutes for someone to come and change her soiled pad. When she first arrived here that would have been less than 5 minutes.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Westvale House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Sandra G (Daughter of Resident) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise enough the professional and loving care my mum received at Westvale. She settled well, was treated with dignity and respect at all times. He bedroom overlooking the garden was lovely and she took part in social activities each day and loved the meals. From going in in a wheelchair, she
was patiently treated and mobilised and after a week's stay, she walked out with a walking stick. The staff are so lovely and were genuinely sad to see her go. My mum was happy to go but couldn't praise them enough. Fantastic.

Reply from Matthew Bell, General Manager at Barchester Westvale House Care Home

Thank you very much for those kind words, we really are trying hard to ensure all residents are well looked after and treated with respect and kindness. Hopefully, see you all again one day.


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Review from V S (Daughter-in-law of Resident) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we were told my Mother in Law was in end of life stages of dementia. We were obviously heartbroken. She had spent 3 months in hospital and was deemed medically fit and could be discharged, but she still needed 24-hour care and the thought of not being able to take her home could only be understood
by those going through it. So, the many visits of nursing homes started and we had almost given up hope of ever finding anywhere. We know it is not going to be home but none of the others were up to the standard we expected. At Westvale, as soon as we walked in, we felt comfortable. The care provided is exceptional. Everyone from management, nurses, carers, cleaners, chefs and the maintenance team are second to none. I an very grateful my Mother in Law is so well looked after. Thank you!

Reply from Matthew Bell, General Manager at Barchester Westvale House Care Home

Thank you so much for the kind comments, I'm so pleased you like the home and I'm really glad your mother-in-law has settled and enjoying life at Westvale House.


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Review from Carolyn P (Daughter of Resident) published on 18 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the last few months, me and my family had to make the difficult choice to put my mum in nursing care due to an injury from an accident.
My mum is still young and lovely Westvale House has exceeded our expectations. All the staff are kind and dedicated to the residents care and wellbeing, there is
always someone to talk to and the manager follows any issues up quickly. Food and cleanliness is spot on and she enjoys activities each day.
Knowing mum is well cared for has helped me at such a stressful time.

Reply from Matthew Bell, General Manager at Barchester Westvale House Care Home

Thank you for your comments, we do realise how stressful it can be to move a loved one into a home and we all really want to support everyone during that time. Thank you again for the positive feedback.


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Review from Kathleen R (Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service.
Staff excellent. Very happy while staying at Westvale House.

Reply from Matthew Bell, General Manager at Barchester Westvale House Care Home

Thank you, we are so glad you enjoyed your stay here and hope to see you again, please do call in over the Christmas period as lots going on.


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Review from Cynthia W (Wife of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Food - Variety and quality top class. Chefs always will offer an alternative dish to residents. Very much appreciated.
Less TV and more getting everyone involved - the sound of the TV takes over the room.
Room - often clothes just put on the top shelf in wardrobe and on the chair. No idea whether
clean or worn. Wardrobe full of items for use, as is the toilet room - more like a storeroom. Shelf piled up with razers - this is a new occurrence - storage of items is now on the packs in there. Not good.

Reply from Matthew Bell, General Manager at Barchester Westvale House Care Home

Thank you for these comments, I will feedback to the housekeeping department about the clothes and ensure this is addressed asap. Thank you though for the other kind comments.


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Review from Jane Y (Stepdaughter of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and caring. There are lots of activities and open days of residents and families. The food and drink are excellent and my stepdad receives a very high standard of care.

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Review from Julia C (Granddaughter of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana has only been here for 2 weeks, however, in that time, I have seen that she is happy, safe and well cared for.

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Review from D W (Daughter of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely relaxed environment.
The care staff are excellent and attentive and this has really helped my stepdad to settle in and adjust to living in the home.

Reply from Matthew Bell, General Manager at Barchester Westvale House Care Home

Thank you for your comments we do try and create a relaxed atmosphere and one that everyone can enjoy. Really please your stepdad has settled in and is enjoying life at the home.


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Review from John M (Husband of Resident) published on 30 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall content with the services my wife received on occasions. Extra staff would have helped.

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Review from Glenys V (Sister-in-law of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In our experience, the staff are attentive, caring and very hard working. The home is clean and well run. We always receive a warm welcome and feel reassured our sister-in-law is happy and contented.

Reply from Matthew Bell, General Manager at Barchester Westvale House Care Home

Thank you for your kind comments, we are doing our very best to provide all of our residents with the best care we can.


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Review from K T (Friend of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My neighbour went into hospital and then to the home for respite.
While in the home he has been very happy with his room, the care he is getting, in fact, he wants to stay in the home instead of returning to his house.
I think they are trying to get him in as a resident because of his standard of
care.

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Review from Clare W (Granddaughter of Resident) published on 28 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Sadly my Nan spent her last times of 96 years in Westvale. She was sadly let down by Westvale and we are extremely disappointed some 6 months later to still be waiting for answers to our concerns. We are disappointed that we were taken in by the brochure, look and feel. It wasn’t what it seems and a
significant family regret.

Reply from Matthew Bell, General Manager at Barchester Westvale House Care Home

Hello, thank you for the comments. If you would like to get in touch with me directly at the home I’m sure we can resolve any outstanding issues. I took over the management of the home in January 2018 and I’m keen to ensure all our residents are well cared for and treated with dignity and respect at all times. Please do get in touch and I will do my best to resolve any outstanding concerns. Many thanks, Matthew Bell, General Manager


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Review from Sandra C (Daughter of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with this care home. They look after my Mum really well. It is expensive but I suppose you get what you pay for and only the best will do for my Mum. Each year the prices seem to go up a lot which leaves a slight sting in the tail but overall a very good care home.

Reply from Matthew Bell, General Manager at Barchester Westvale House Care Home

Many thanks for your kind comments, we are striving to provide the best care and service for all our residents. Thank you.


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Review from Tania F (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have researched many care homes and my mum stayed in several for respite care.
I can honestly say this is the best we have experienced. The staff and the facilities are second to none. The caring nature and atmosphere here make it a pleasure to visit and my mum is so happy here. The refurbishment
has made this look like a 5 star hotel and the activities are always a pleasure. Highly recommend here!

Reply from Matthew Bell, General Manager at Barchester Westvale House Care Home

Thank you for your kind comments, we are doing our very best to provide excellent care at Westvale House and also provide relatives with peace of mind in an environment in which they can enjoy with their loved ones. Thank you.


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Review from H G (Niece of Resident) published on 3 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following a severe stroke, my aunt moved into Barchester Westvale House Care Home in November 2013 with a life expectancy of 3-4 months. She was totally bed-ridden and unable to do anything for herself.


She survived for 4 years, this I attribute to the excellent care she received whilst in Barchester

Westvale House Care Home.


Whenever we visited (I did vary the times to check on her) she was always clean and tidy and she thoroughly enjoyed her meals.


My aunt could be extremely difficult at times, the staff coped with her well and were courteous and she was dealt in a dignified manner, her privacy was upheld always.


The staff were very welcoming to us and coffee offered if the trolley was doing its rounds!


Can with all honesty recommend Barchester Westvale House Care Home wholeheartedly.


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Review from Margaret C (Wife of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very pleased with everything that is being done for my husband. All the staff are great and very helpful. I cannot praise them enough.

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Review from Pam H (Daughter of Resident) published on 16 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Patients having to wait far too long for attention when requesting assistance ie commode request and when finishing on the toilet due to a shortage of staff however hard the work. Not a satisfactory situation in the morning that people are being washed, dressed and pills while using the commode, due
to pressure on staff - again a lack of numbers. Eating utensils not up to standard in cleanliness.

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Review from Philip H (Husband of Resident) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident for 8 months and I have no complaints about Barchester Westvale House Care Home.

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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Barchester Westvale House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Barchester Westvale House Care Home is calculated as follows: ( (168 Excellents x 5) + (41 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 213 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Westvale House Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (10)

Natalie

Natalie Harris

Job Title: Deputy Manager

Joined: 2019

Hello, my name is Natalie and I am the Deputy Manager here at Westvale House.


I joined the Westvale team in March 2025, but I have been with Barchester since 2019 when I joined as a Registered Nurse at Cheshire Grange Care Home, this is where I progressed to become Head of Unit, then Acting Deputy Manager, before working across the region as Deputy Manager supporting multiple homes – this is where I fell in love with Westvale House, so when the permanent position became available for Deputy Manager, there was no question this is where I wanted to be.


I decided to become a nurse when my children were small and I was a carer, I quickly discovered I love working in care, looking after people makes me happy. Whether that be my family or patients in a hospital or residents in a care home, it gives my life meaning. As a nurse it can be the most challenging job but also the most rewarding job.


I am a true believer in team work and I value every member of staff. Each department cannot work well without the other. I aim to support the staff so they feel appreciated, educated and empowered to be able to their job to the best of their abilities and in doing so, we as a team can deliver the best care possible to our residents.


Denise

Denise Henry

Job Title: Home Administrator

Joined: 2023

Hi, my name is Denise and I joined Westvale House as Home Administrator in August 2023.


It is my role to support the General Manager by maintaining the administration and financial systems within the home. I enjoy working as part of a company that values and is dedicated to its residents and their care. Every day is different from the last, and there's always something to look forward to.


You will always receive a warm welcome here at Westvale House - please come along and visit us, either to take a tour or to attend one of our events.


Lesley

Lesley Hardy

Job Title: Head Chef

Joined: 2023

Hi, my name is Lesley and I'm Head Chef here at Westvale House.


I started working here in 2023, and absolutely love my job. My passion is cooking and baking, and trying new ideas, so I love that I get to explore and create new menus. Every day is different, and exploring the likes and wants of residents' food choices makes it so exciting. There's not a request we haven't had!


Outside of work, I love to walk my Boxer dog Cooper. I also like to read, going to darts and rugby tournaments, and visiting my children and grandchildren who live over in Ireland.


Peter

Peter Clarkson

Job Title: Head of Maintenance

Joined: 2025

Hi there, my name is Peter and I am the Head of Maintenance here at Westvale House.

I joined the team in February 2025 and I bring many years’ experience working in residential and vulnerable care settings. There is no better place to work, the people make it, they are worth coming to work for and the good humour is a bonus too!


It is my job to make sure the home is safe, compliant and well maintained and no two days are ever the same.

Outside of work I have two daughters, who keep me busy and in my free time I enjoy playing golf and supporting the best football team - Liverpool FC!


Clement

Clement Asiedu

Job Title: Nurse

Joined: 2022

Hi, I'm Clement and I'm a Nurse here at Westvale House. I started here as a Care Home Assistant Practitioner in September 2022, and have since qualified and worked my way up to Nurse.


My role is to ensure all of our residents feel safe, secure and loved and that their families feel content in the knowledge their loved ones are being well cared for. As a team, we ensure we maintain a professional, relaxed and friendly environment, and we work hard to promote a homely atmosphere. I love working at Westvale House.


Emma

Emma Nestor

Job Title: Registered General Nurse

Joined: 2022

Hi, I'm Emma and I am a Nurse at Westvale House.


I qualified as a Nurse in 2022 and having worked as a carer for many years it was a natural progression for me and I love it. The best part of the job is the people, the Residents and the families you meet.


There is always something going on at Westvale House - which suits me down to the ground. It matches my life outside of work, where I enjoy paddle boarding and kayaking with my Husband and then what better way to end a day on the water than with a BBQ and a glass of fizz!


Maria

Maria Neculai

Job Title: Registered General Nurse

Joined: 2016

Hello, my name is Maria and I've been a Nurse here at Westvale House since 2016.


Being a nurse is a profession that never stops giving and everyday is different. Since I've been here for a number of years, I know the residents well and am able to care for them like they are family. I am proud to be a member of the Nurse team at Westvale House - please visit us at our events and to take a tour of our wonderful home.


Pam

Pam Gannon

Job Title: Head Housekeeper

Joined: 2021

Hi, I'm Pam and I am Head Housekeeper here at Westvale House.


I have worked at Westvale for a number of years and then took the position as Head Housekeeper in 2021. Me and my team strive to keep the home looking its best, and ensure residents' rooms are always clean and tidy. I work hard to make sure our home always meets Barchester's high standards and create a warm and friendly atmosphere for residents, families, team and visitors.


Outside of work I love spending time with my two horses and enjoying downtime with my family.


Barry

Barry Hindley

Job Title: Bank Maintenance Assistant

Joined: 2019

Hi, I'm Barry and I'm part of the Maintenance Team at Westvale House.


I joined the team in 2019 as a Kitchen Assistant, and in November 2023 moved over to Maintenance as this is where my passion is. I love being a helping hand in every corner of the home, and I'm always around for the team to rely on.


Most of all I love the interaction and variety my role provides, and I feel privileged to be able to make a difference in people’s lives by ensuring their home is maintained and presented to a high standard.


Joy

Joy Jovinal

Job Title: Senior Care Assistant

Joined: 2002

Hello, my name is Joy and I am a Senior Care Assistant at Westvale House.


I have worked here at Westvale House for the past 19 years and I have seen many changes, but what always remains the same is the level of high standard care which we deliver as a home to all our residents and the friendliness of the staff. I really do feel honoured to work here at Westvale House for Barchester.
Please visit us and see for yourself.


Outside work I enjoy shopping and dining out with friends and family and always ready for a sing-a-long at the karaoke.