Barchester Westvale House Care Home

Old Hall Road, Old Hall, Warrington WA5 9PA
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9.8 71 Reviews
  • Barchester Westvale House Care Home, Warrington
Westvale House is situated within the Sankey Valley Park area of Cheshire. It is a purpose-built care home for older people that require general nursing, also providing end of life/ palliative care and care for young people with physical disabilities. The home is set in beautifully landscaped gardens with outdoor seating and easy access from all downstairs lounges.

A team of highly qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in cooking, hospitality and organising activities.

The team are also very keen to promote a home from home atmosphere recognising that this is the residents' home and they want them to feel relaxed and comfortable and safe. They offer a wide range of activities, have regular entertainment and really encourage families to get involved. They recently had a group of relatives help in the garden as well as attending a relative focus group.

Why not arrange a visit and see for yourself!

Care Provided by Barchester Westvale House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jackie Bray (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (61)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Barchester Westvale House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,058
  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.


  • (these prices are only a guideline, please contact Barchester Westvale House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Barchester Westvale House Care Home Reviews (71)

Total of 71, showing 61-71
9.8

Barchester Westvale House Care Home has a Review Score of 9.8 (9.770) out of 10, based on 18 reviews in the last 2 years. Over all time Barchester Westvale House Care Home has 71 reviews.

Overall Experience

  • 52
  • 17
  • 1
  • 1
  • 0

Date Published

71
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8
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53
Overall Experience  Overall Experience 4.0 out of 5

I took a long time to find a suitable home for dad and Westvale House was the best that I saw. I am glad that dad was there. He was an 'easy' gentleman to have to cope for as he was quiet and cooperative. However, he was unable to talk and this was real frustration as often the care staff didn't have
the time to be with him or understand him.
His room was adequate but could have been cleaner. However, overall, the staff were really good and kind to dad and gave him the best care they could.

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Overall Experience  Overall Experience 4.0 out of 5

Mu mum stayed at Westvale for one month. The care was palliative as she had suffered a huge stroke in November, that coupled with her Alzheimers was all too much for her sadly.
The care received was very good and carers were all respectful and caring towards her.
I have only praise and thanks for
the team that took care of my dear mum.
I would highly recommend to anyone.

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Overall Experience  Overall Experience 5.0 out of 5

My sister and I went in every day to help by feeding Mum lunch. My mother was a resident in Westvale Nursing Home for around 3 years. Her care and the support she was given was excellent. All the staff did their utmost to make her comfortable, as Mum did not leave her bed for around 2-3 years.
The
only comment I can make is that there was never enough staff. The staff there worked so hard to look after the residents and the main nurse on the upstairs floor was excellent at her job, nothing was too much trouble.

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Overall Experience  Overall Experience 4.0 out of 5

In my experience, there is not enough staff for all the patients.
They do not do enough activities for the bed-bound patients that are aware of being bored.
Patients are left too long to be changed etc i.e Staff shortages.
My sister is happy here but does get depressed with the lack of activities
etc.
You need to employ people just for activities.

Reply from Katie Bond, General Manager at Barchester Westvale House Care Home

Thank you for your review, I am sorry to hear your experience of Westvale is not as we would have wanted. Westvale continuously reviews its staffing in relation to dependency of our residents, currently Westvale is one of the highest staffed homes in the area. We have had a gap in our activities, which we have now filled with a full time activities coordinator. I can understand how this has impacted on life in the home, however our coordinators have lots planned for the residents at Westvale, including our Open Day on 16th June.


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Overall Experience  Overall Experience 4.0 out of 5

I feel happy and secure here. The staff are friendly and make me feel at home.

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Overall Experience  Overall Experience 5.0 out of 5

My mum passed away in august this year at Westvale House. She and all my family cannot thank the staff enough. She died with dignity and peacefully.The care she received was amazing, the staff all care. Always smiling staff, helpful in any way they could.

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Overall Experience  Overall Experience 4.0 out of 5

Nice, clean friendly home but it is understaffed, not enough carers. Do not get me washed and dressed before 11.30 because there are not enough carers. My activities get cancelled, very little activities on offer. No outings on offer. Would be a marvellous care home if more caregiving and activities
people.

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Overall Experience  Overall Experience 4.0 out of 5

My care during this period has been very good. During October my son was away on holiday and the staff have ensured that I have not gone without any of the things he would do for me.

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Overall Experience  Overall Experience 5.0 out of 5

I was extremely concerned when my mum went into a nursing home and made enquiries about CCTV cameras. However within a very short time I realised I need not worry about mum being a resident at Westvale.
The whole atmosphere of the place is warm and inviting, the staff are very friendly. I find it
difficult to nominate 1 person for 'employee of the month' as the ones who I meet via my mum are all brilliant.
I have 5 brothers and lots of nieces who visit mum regularly and they would all agree with my comments.


If I have any concerns/ queries I can always go to the office to speak to someone. They always have time to put my mind at ease.
The carers I have seen always make a point of smiling, speaking and sometimes 'playing' with the less able residents.
We recently had a party at Westvale to celebrate mums 86th birthday. The chef made a tasty buffet and the activities worker arranged for entertainment and balloons etc.


I would highly recommend Westvale !!


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Overall Experience  Overall Experience 5.0 out of 5

Westvale cared for my aunt for six years. Care was excellent and very high standards in all aspects. Delighted with how happy she was there. It gave me great peace of mind.

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Overall Experience  Overall Experience 4.0 out of 5

I would like to say thank you to the care staff at Westvale for supporting our family and helping us through the recent loss of our father, they were very kind and although our fathers stay was short we think this was a very relaxed and pleasant home. In these situations there is never a perfect place
but we all appreciated Westvale at our time of need. We would recommend this care home.

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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Barchester Westvale House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Barchester Westvale House Care Home is calculated as follows: ( (168 Excellents x 5) + (41 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 213 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Westvale House Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Feb 2024

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (10)

Natalie

Natalie Harris

Job Title: Deputy Manager

Joined: 2019

Hello, my name is Natalie and I am the Deputy Manager here at Westvale House.


I joined the Westvale team in March 2025, but I have been with Barchester since 2019 when I joined as a Registered Nurse at Cheshire Grange Care Home, this is where I progressed to become Head of Unit, then Acting Deputy Manager, before working across the region as Deputy Manager supporting multiple homes – this is where I fell in love with Westvale House, so when the permanent position became available for Deputy Manager, there was no question this is where I wanted to be.


I decided to become a nurse when my children were small and I was a carer, I quickly discovered I love working in care, looking after people makes me happy. Whether that be my family or patients in a hospital or residents in a care home, it gives my life meaning. As a nurse it can be the most challenging job but also the most rewarding job.


I am a true believer in team work and I value every member of staff. Each department cannot work well without the other. I aim to support the staff so they feel appreciated, educated and empowered to be able to their job to the best of their abilities and in doing so, we as a team can deliver the best care possible to our residents.


Denise

Denise Henry

Job Title: Home Administrator

Joined: 2023

Hi, my name is Denise and I joined Westvale House as Home Administrator in August 2023.


It is my role to support the General Manager by maintaining the administration and financial systems within the home. I enjoy working as part of a company that values and is dedicated to its residents and their care. Every day is different from the last, and there's always something to look forward to.


You will always receive a warm welcome here at Westvale House - please come along and visit us, either to take a tour or to attend one of our events.


Lesley

Lesley Hardy

Job Title: Head Chef

Joined: 2023

Hi, my name is Lesley and I'm Head Chef here at Westvale House.


I started working here in 2023, and absolutely love my job. My passion is cooking and baking, and trying new ideas, so I love that I get to explore and create new menus. Every day is different, and exploring the likes and wants of residents' food choices makes it so exciting. There's not a request we haven't had!


Outside of work, I love to walk my Boxer dog Cooper. I also like to read, going to darts and rugby tournaments, and visiting my children and grandchildren who live over in Ireland.


Peter

Peter Clarkson

Job Title: Head of Maintenance

Joined: 2025

Hi there, my name is Peter and I am the Head of Maintenance here at Westvale House.

I joined the team in February 2025 and I bring many years’ experience working in residential and vulnerable care settings. There is no better place to work, the people make it, they are worth coming to work for and the good humour is a bonus too!


It is my job to make sure the home is safe, compliant and well maintained and no two days are ever the same.

Outside of work I have two daughters, who keep me busy and in my free time I enjoy playing golf and supporting the best football team - Liverpool FC!


Clement

Clement Asiedu

Job Title: Nurse

Joined: 2022

Hi, I'm Clement and I'm a Nurse here at Westvale House. I started here as a Care Home Assistant Practitioner in September 2022, and have since qualified and worked my way up to Nurse.


My role is to ensure all of our residents feel safe, secure and loved and that their families feel content in the knowledge their loved ones are being well cared for. As a team, we ensure we maintain a professional, relaxed and friendly environment, and we work hard to promote a homely atmosphere. I love working at Westvale House.


Emma

Emma Nestor

Job Title: Registered General Nurse

Joined: 2022

Hi, I'm Emma and I am a Nurse at Westvale House.


I qualified as a Nurse in 2022 and having worked as a carer for many years it was a natural progression for me and I love it. The best part of the job is the people, the Residents and the families you meet.


There is always something going on at Westvale House - which suits me down to the ground. It matches my life outside of work, where I enjoy paddle boarding and kayaking with my Husband and then what better way to end a day on the water than with a BBQ and a glass of fizz!


Maria

Maria Neculai

Job Title: Registered General Nurse

Joined: 2016

Hello, my name is Maria and I've been a Nurse here at Westvale House since 2016.


Being a nurse is a profession that never stops giving and everyday is different. Since I've been here for a number of years, I know the residents well and am able to care for them like they are family. I am proud to be a member of the Nurse team at Westvale House - please visit us at our events and to take a tour of our wonderful home.


Pam

Pam Gannon

Job Title: Head Housekeeper

Joined: 2021

Hi, I'm Pam and I am Head Housekeeper here at Westvale House.


I have worked at Westvale for a number of years and then took the position as Head Housekeeper in 2021. Me and my team strive to keep the home looking its best, and ensure residents' rooms are always clean and tidy. I work hard to make sure our home always meets Barchester's high standards and create a warm and friendly atmosphere for residents, families, team and visitors.


Outside of work I love spending time with my two horses and enjoying downtime with my family.


Barry

Barry Hindley

Job Title: Bank Maintenance Assistant

Joined: 2019

Hi, I'm Barry and I'm part of the Maintenance Team at Westvale House.


I joined the team in 2019 as a Kitchen Assistant, and in November 2023 moved over to Maintenance as this is where my passion is. I love being a helping hand in every corner of the home, and I'm always around for the team to rely on.


Most of all I love the interaction and variety my role provides, and I feel privileged to be able to make a difference in people’s lives by ensuring their home is maintained and presented to a high standard.


Joy

Joy Jovinal

Job Title: Senior Care Assistant

Joined: 2002

Hello, my name is Joy and I am a Senior Care Assistant at Westvale House.


I have worked here at Westvale House for the past 19 years and I have seen many changes, but what always remains the same is the level of high standard care which we deliver as a home to all our residents and the friendliness of the staff. I really do feel honoured to work here at Westvale House for Barchester.
Please visit us and see for yourself.


Outside work I enjoy shopping and dining out with friends and family and always ready for a sing-a-long at the karaoke.