Ferndale Court Care Home

St Michael's Road, Widnes WA8 8TF
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9.3 74 Reviews
  • Ferndale Court Care Home, Widnes
Situated in the Ditton area of Widnes, Ferndale Court is a spacious and purpose-built home, offering personalised residential, nursing and residential dementia care to older people.

Tastefully decorated, all living and dining areas contain simple yet comfortable furnishings and the home also boasts a lovely café area, where residents and relatives love to sit, relax and socialise, as well as a hair salon and a range of both premier and en-suite bedrooms. Meanwhile, the selection of carefully curated dining areas are the perfect space to share meals with other residents, or enjoy visits with family and friends.

The team at Ferndale Court are hand selected for their skillset as well as their passion for delivering the highest quality care for all residents. From the kitchen team to the 24-7 care team, every team member is there to support residents to live the best quality of life possible.

As well as offering a wide ranging activities programme within the home, engaging with the wider community is also highly encouraged at Ferndale Court. Whether it be building relationships with local community groups or schools to visiting different places around the area, there is something for every resident to get involved in.

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Care Provided by Ferndale Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ristner Calagui Yarcia (Home Manager)
  • Admission Criteria
    • Able to admit over 24 hours per day - Able to admit Local Authority, Health, CCG and Private
    • Ages from 18 to 100
  • Room Information
    • Single Rooms (58)
    • Single Rooms with ensuite Wet Room (58)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Ferndale Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,180 – £1,300
    • Self-Funded Residential Dementia Care £1,180 – £1,300
    • Self-Funded Nursing Care £1,180 – £1,300
    • RESPITE Self-Funded Residential Care £1,180 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,180 – £1,300
    • RESPITE Self-Funded Nursing Care £1,180 – £1,300
    • RESPITE Self-Funded Nursing Dementia Care £1,180 – £1,300

  • All fee's will be discussed on initial enquiry
  • (these prices are only a guideline, please contact Ferndale Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The Care Home has no restrictions to visiting.


  • Parking

  • The Care Home has a private parking area for visitors to park.


Ferndale Court Care Home Reviews (74)

Total of 74, showing 1-20
9.3

Ferndale Court Care Home has a Review Score of 9.3 (9.306) out of 10, based on 15 reviews in the last 2 years. Over all time Ferndale Court Care Home has 74 reviews.

Overall Experience

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Date Published

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Review from T H (Daughter-in-law of Resident) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Myself and my husband regularly visit my Mother in Law who being a former District Nurse has always been up and dressed early in the day. She has been in this home now for 4 half months and it's like the level of care isn't there, this is not the carer's fault as they seem to be very short staffed.
There has never been a time in these 4 months when a family member has visited that she's been out of bed before 11.30am washed, dressed and sat in her chair. This is only a small snippet into the failings that I have noted throughout her stay and I'm afraid this puts the home in a very bad light. There are buzzers going off constantly, people wanting attention, residents shouting for assistance. This is having a detrimental affect on my health, never mind my Mother in Law.

Reply from Kevin Robinson-Husband, Director of Operations at Ferndale Court Care Home

I'm sorry to hear that your experience has not been a positive one. Your feedback is valuable to us as it helps improve our services. I have spoken with the home manager and requested that they arrange a call with you to discuss this further.


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Review from Elaine P (Daughter of Resident) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff at Ferndale enough for providing excellent care for my mum - it was a very hard decision for us as a family to let go and hand over our precious mum/nanna to somebody else's care but they made the transition so easy providing a safe and happy environment - thank you for taking
such special care of her

Reply from Ristner Yarcia, Manager at Ferndale Court Care Home

Thank you for taking the time to complete a review and thank you for the star ratings to each question. I can assure you that our main goal here at Ferndale Court Nursing Home is to provide the highest standard of person centred care for all service users and we are doing our best to achieve this through team work and positive relationship with external professionals. Just to let you know that my office is always open if you want to speak to me in relation to the care of your mother. Have a nice day


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Review from J H (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving mum to Ferndale Court has meant that I know that she is safe and well cared for. I can visit mum whenever I want and all the staff are amazing and a credit to this home. One of the main reasons I like this home is the staff and the small residential unit which suits my mum as it's not too overwhelming
for her. I would definitely recommend Ferndale Court to anyone looking for a place for a family member or friend.

Reply from Ristner Yarcia, Manager at Ferndale Court Care Home

Thank you for taking the time to complete a review and thank you for the star ratings to each question. I can assure you that our main goal here at Ferndale Court Nursing Home is to provide the highest standard person centered care for all service users. Just to let you know that my office is always open if you want to speak to me in relation to the care of your mother. Have a nice day.


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Review from B E (Wife of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband needs more help with his food whether it is soup or cereals because he spills most of it. Also, he eats with his fingers a lot and his hands are not clean. They should be washed before he eats as a matter of hygiene. He can only use one hand so his food should be cut up so he can eat with
a fork.

Reply from Kevin Robinson-Husband, Director of Operations at Ferndale Court Care Home

Thank you for the review. We will speak with the staff team to address your comments above, I would like to thank you for taking the time to complete a review and thank you for the star ratings to each question.


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Review from Gwenyth R (Sister of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Home was beautifully decorated at Christmas and very welcoming.
My sister's room was also well decorated and she received many small gifts.
I visited on Christmas morning and there was a good atmosphere by the staff.

Reply from Kevin Robinson-Husband, Director of Operations at Ferndale Court Care Home

Thank you for your lovely comments, we will share these with the staff teams. These comments help us to continuous improve our services in which we provide.


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Review from T M (Daughter of Resident) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Just been to a swing singer at Ferndale Court. My mum loved the singer and her interaction with him was amazing. She really enjoyed herself. Thanks to all involved.

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Review from L S (Friend of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are great very helpful and caring. There are plenty of activities and support.

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Review from A E (Partner of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The only good thing about Ferndale was the food and the activities. Ferndale Residential is fine if you are mobile and healthy but be vigilant if your loved one becomes ill as they are not medically trained so you must ensure that they are looked after properly. My loved one suffered needlessly with
regard to nursing care.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Ferndale Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Due to the nature of your allegations and our inability to fully investigate these without verifying the legitimacy of your concerns, we ask that you get in touch with the home's Manager on 0151 257 9111 or via ferndalecourt.Mgr@hc-one.co.uk to provide us with the opportunity to discuss your concerns in more detail.


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Review from Brendan C (Nephew of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, helpful and friendly staff.
In twelve months, not had one negative experience.
The room is quite small and slightly dated, but the positive aspects outweigh this.
Excellent activities provided by a dedicated and enthusiastic staff member.
Pleasant communal areas.
Very flexible visiting
times.

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Review from Margaret O (Cousin of Resident) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my cousin on three occasions this year and it was welcoming in the care home. The staff are lovely. My cousin loves being in Ferndale and is very happy there.

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Review from K P (Daughter of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad moved across to Ferndale Court following Mum's death. It was a gradual process and we felt very safe and assured that Dad was being looked after. Both me and my brother live a significant distance from here so I am grateful that Dad lives in a safe and comfortable environment and we know he is looked
after. I know that he struggles more at weekends as there is less to do and we try and take him out more. I would recommend this place to other families if they were thinking of placing a loved one in case. It's difficult but Dad is in the safest and comfortable home.

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Review from R M (Son of Resident) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents were together in Ferndale Court Care Home until my mum passed in September. The staff in Mews and Court recognised my dad's loneliness and together they introduced my dad to the activities at Court. The change was introduced and not rushed. Dad is now settled into the Court and in lining
in with the excellent activities led by a very enthusiastic Irish gentleman. Dad enjoys the food and good company of the staff and other residents. Dad is terminally ill but the move to the Court has given him a new lease of life.

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Review from Thomas R (Friend of Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a shout-out to the Ferndale activities coordinator. A wonderful man that clearly loves his work! It's a joy to watch as he interacts with the resident. An expert in the art of love in action. Bless you all!

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Review from P A (Friend of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has settled in and is very happy with the care she is receiving. Staff are friendly, cheerful and provide an excellent standard of care. I have been very impressed by the wide range of activities they have organised for the residents, their families and friends; very enjoyable and much appreciated.

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Review from G I (Nephew of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was discharged from hospital with terminal cancer. As a family, we had limited experience of care homes. We have however been very pleased with the excellent level of care that my uncle received and the way we as family visitors have been treated by the professional caring friendly staff. Thank
you.

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Review from H W (Daughter of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am delighted with the way our mum has settled into her new surroundings. It took a while, but the staff persevered, and now Mum feels confident again to sit in the shared lounge and dining room. Staff and management are approachable. Exciting, varied and appropriate activities are planned.

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Review from Patricia H (Daughter of Resident) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was my mum's 90th on 09/12/2022 and the care home had a party dinner for Mum and other residents during the day (which she loved). Set up the conservatory for Mum and family in the afternoon with lights and music. They couldn't have done more for Mum. Mum and all the family had a lovely time. All
staff are really nice and caring.

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Review from Ernest B (Brother of Resident) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My big sister passed away this month, and although l only got to visit her last year, her daughter visited her regularly and aided the staff with my sister's every need. On my visit l found my sister in a happy clean state, she had a great sense of humour, and she made visitors and staff laugh along
with her weird tales. It's her funeral on Friday 9-12-22, she was 81yrs old this year. I would wish to thank all the staff at Ferndale Court Care Home, for aiding her final years, and big thanks to her daughter, her daughter's family and friends, for also being great aids in her times of need.
Bless you, all.

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Review from A L (Daughter of Resident) published on 3 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dedicated, wonderful and caring staff. Some updates are required in bedrooms.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Ferndale Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Our dedicated team at Ferndale Court provide the best care for all our residents and we greatly appreciate your positive comments on the service we deliver. We are also committed to making ongoing improvements in our home’s environment and we have a scheduled plan to update bedrooms over the coming months.


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Review from J B (Daughter of Resident) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has recently left the hospital for respite care. The staff have gone above and beyond their roles to make her and us the family feel very welcome. Their care and support means a lot to us, especially at this difficult time.

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Current Review Score: 9.3 (9.306)

Overview of Review Score

The Review Score of 9.3 (9.306) out of 10 for Ferndale Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.306 for Ferndale Court Care Home is calculated as follows: ( (108 Excellents x 5) + (44 Goods x 4) + (13 Satisfactorys x 3) + (5 Poors x 2) + (10 Very Poors x 1) ) ÷ 180 Ratings = 4.306

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ferndale Court Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2024

Overall
Good

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

No image found

Paul Wright

Job Title: Home Manager

Joined: 2024

Commencing November 24


Frequently Asked Questions about Ferndale Court Care Home

What types of Care is Ferndale Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ferndale Court Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Ferndale Court Care Home have?

There are 58 Single Rooms.

What are the Facilities & Services at Ferndale Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ferndale Court Care Home to the centre of Widnes?

1.3 mile(s) as the crow flies, distance by road may be significantly further.