Review from Siobhan F (Daughter of Resident) published on 9 March 2022
Submitted via Postal Card • Report

Overall Experience

My dad has moved to a palliative care bed at Ferndale. He has been in for two weeks so far. The staff are absolutely excellent, very caring towards my dad and all of our family. We are very grateful he is in such a caring environment. I couldn't ask for more.

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Review from Carol A (Wife of Resident) published on 9 March 2022
Submitted via Postal Card • Report

Overall Experience

My husband came to Ferndale Court for palliative care in February following a distressing month in hospital. As soon as I entered the home for the first time, I knew that he was going to be in safe and caring hands. He is being cared for by the most amazing staff, who are kind to my whole family. We

can sleep at night now knowing he is in safe hands.

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Review from T S (Daughter of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience

Since Mum moved to Ferndale, I don't have to worry as much as I did; she is well cared for, the staff are very friendly, and one lady has made sure Mum is ok and has cared for her well, and all staff have helped Mum to be the way she is today. A massive difference since living at home.

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Review from J G (Resident) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience

I've been here since November 2020. The one thing I like about Ferndale Court is the activities and entertainment. The food is good. I like how the carers treat me. My mental health has improved. I feel happier. The bonus is now that I see all my family. I'm really starting to enjoy my life again.

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Review from A H (Sister of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience

I can say my sister is very well cared for. Excellent staff, very pleasant to visitors. She could not be in a better home. Greeted with a smile always.

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Review from S H (Son of Resident) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience

Staff very helpful, friendly and relaxed. At times there seems to be a lack of staff. It would be nice to see more staff helping out. They are all working very hard.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Ferndale Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. At HC-One, we strive to deliver quality, kind care at all times. We value our staff who work hard to support our residents; thank you for acknowledging this. Staffing levels are regularly reviewed and are changed accordingly based on occupancy and resident dependencies. You are very welcome to contact us at your earliest convenience to make arrangements to meet so that we can assist you with any queries you might have.

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Review from A W (Son of Resident) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience

Water beakers are very stained with tea, dishwasher? Staff very happy bunch which is great. All very willing. Bigger name badges would be good so residents can more easily identify who is who. Would help visitors as well. Personally, I like to use somebody's name but it is hard to remember sometimes.

Overall: very happy.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Ferndale Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you for your positive comments on our great staff. We regret to hear of your concern regarding the cleanliness of beakers and would like to assure you this matter is being dealt with. We welcome your idea of having bigger name badges and will look into this. Again, thank you for your feedback; you are welcome to contact us directly to discuss any concerns you might have.

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Review from B F (Sister of Resident) published on 16 April 2021
Submitted via Postal Card • Report

Overall Experience

My sister has been a resident for the past 12 months and has settled in well. The staff are pleasant and approachable. She enjoys the meals and is well cared for. The staff always keeps us fully updated on my sister's health and wellbeing.

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Review from J M (Daughter of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience

During the pandemic the home has made every effort to safeguard its residents and staff, as well as keeping us on the outside informed of the steps it was taking to do so. It has obviously been a frustrating time for all parties concerned (not least the residents) so I can only thank the staff and management

for their perseverance, efforts and hard work over the last twelve months. The recent re-introduction of socially distanced inside visits has been much appreciated, as well as the organisation that goes into it.

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Review from Ray H (Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience

First of all, the place is clean and tidy. The staff are very accommodating. The food is anything you want to eat; the chef will cook to order. This basically is the safest place I have lived in, and in my life, I have travelled all over the world.

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Review from Margaret R (Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience

My experience is very positive. All grades of staff are very helpful in giving excellent care and attention. Catering service excellent. My room is nice and spacious, the view out mu widow is very relaxing ie, watching the birds. Very pleased to walk around the gardens.

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Review from Linda G (Niece of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience

My uncle moved into Ferndale in April 2020 into a horrible room. By August, he could no longer swallow, he had dementia and the alarm was way out of reach. He went downhill rapidly and because of Covid, couldn't see him to see week by week what was happening. I was distraught when I saw him and couldn't

understand why he wasn't being sedated. He died a horrible death and I am still struggling because I couldn't help him because of Covid.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Ferndale Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. As an organisation, HC-One strives to deliver good, kind care at all times. Our residents and their families are very important to us and the team at Ferndale Court and I are committed to treating all residents with consideration and care. We regret that you feel the service your family member received has been unsatisfactory and would welcome the opportunity to discuss your views to further understand your concerns and to ensure that any issues can be appropriately reviewed and addressed. We do not appear to have any record of you raising your issues directly with the home therefore please do contact us at your earliest convenience and we will be happy to make arrangements to meet with you.

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Review from Paul T (Son of Resident) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience

The staff are very friendly. However, some staff were oblivious to Mother's needs in regards to her sleeping position (more elevated, than prone). They found it difficult to offer fluids and food, even after prompting from family on type of fluid and food. This seemed to be a communication problem throughout

the staff. Dressing seemed to be a problem. Very often Mother would be wearing clothes not belonging to her. Communication of what stage Mother's healthcare was at was also disjointed.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Ferndale Court Care Home

Thank you for your kind comments about our team at Ferndale Court. We have some fantastic colleagues and I am pleased to hear you have found them to be friendly. We are sorry to hear about your concerns regarding our laundry provision - our laundry team work hard to provide a high-quality service and have a process in place to minimise issues of this sort. May we also apologise that you found communication not as effective as it should be. The Manager would welcome the opportunity to meet with you to discuss your concerns, should you so wish.

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Review from P P (Son of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience

My dad's initial experience of living in a care home has been fully supported by careing and empathetic management and staff. Management have explained and reassured our family every step of my dad's journey. The staff have a professional yet friendly manner and are quick to provide answers to questions

and are very reassuring to my dad who is both blind and has E.M.I needs. He has settled in very well due to the manner and approachability of all involved at Ferndale from the office to management. They all treat dad with dignity and I couldn't wish for a better environment.

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Review from J F (Daughter of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience

We view Ferndale Court very much like home from home. Our Mum is the most important person in the world to us, and we feel confident that the staff have understood this and look after her with love and attention.
Thank you.

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Review from S L (Daughter of Resident) published on 1 February 2020
Submitted via Postal Card • Report

Overall Experience

Dad is very happy in the home, which gives me peace of mind.

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Review from R J (Son of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience

With the acceptance of my father, I cannot express my happiness. He is more than happy and has had no issues at all with settling in.

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Review from Karen M (Daughter of Resident) published on 12 November 2019
Submitted via Website • Report

Overall Experience

Our mum was admitted to Ferndale in September 2019. Shortly after admission, she was hospitalised with a previous condition. Unfortunately, she deteriorated while she was in hospital. She was discharged as medically fit and returned to Ferndale to continue her care. The care, support and consideration

shown by all the staff at Ferndale was more than we could ever have hoped for. On our mum's final days, as a family, we were welcomed into the home to stay at any time and to visit Mum at any time. As a family this gave us time to spend with Mum over her lasting hours. This was invaluable for our family as it brought us all together with our Mum and Dad to say our final goodbyes to Mum. This made our mums passing that little bit more bearable to be able to feel like we were at 'home' rather than in a home. We would have no hesitation in recommending Ferndale as a care home to anybody who asked us what our opinion was. Thank you all to the amazing staff.

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Review from Mandy H (Daughter of Resident) published on 11 November 2019
Submitted via Website • Report

Overall Experience

Our Mum, unfortunately, had a short stay in Ferndale before she passed away. Mum went there in September 2019 and passed away on 2nd November. During her stay, the staff were supportive, kind, caring and professional and this was not only to Mum but to us as a family.
We were spending a great deal

of time at the care home along with Dad and we felt like it was our home as well as Mum's. The staff were constantly checking on Mum even though she was on bed care they sometimes dressed her so it didn't look like she was just in her nightclothes constantly. These small things helped us as a family, as we felt she was still keeping her dignity.
Mum required nursing and she was given that with a lot of compassion and care. We could not have asked more of the staff at the home they were all so caring right across the board. We will always be grateful for the lovely, peaceful ending Mum had and this was down to the staff at the home.
From our experience, we would not hesitate to recommend Ferndale.

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Review from J B (Daughter of Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience

My father has had a relatively short stay at Ferndale but as a family, we all wished he had been able to be there longer than in hosptial. What a fabulous home with fabulous management and staff. They have been so good with my dad and would recommend Ferndale to anyone considering a care home for their

relative.

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Ferndale Court Care Home

Care Provided by Ferndale Court Care Home

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Funding & Fees Guide for Ferndale Court Care Home

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