Ferndale Court Care Home

St Michael's Road, Widnes WA8 8TF
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9.3 74 Reviews
  • Ferndale Court Care Home, Widnes
Situated in the Ditton area of Widnes, Ferndale Court is a spacious and purpose-built home, offering personalised residential, nursing and residential dementia care to older people.

Tastefully decorated, all living and dining areas contain simple yet comfortable furnishings and the home also boasts a lovely café area, where residents and relatives love to sit, relax and socialise, as well as a hair salon and a range of both premier and en-suite bedrooms. Meanwhile, the selection of carefully curated dining areas are the perfect space to share meals with other residents, or enjoy visits with family and friends.

The team at Ferndale Court are hand selected for their skillset as well as their passion for delivering the highest quality care for all residents. From the kitchen team to the 24-7 care team, every team member is there to support residents to live the best quality of life possible.

As well as offering a wide ranging activities programme within the home, engaging with the wider community is also highly encouraged at Ferndale Court. Whether it be building relationships with local community groups or schools to visiting different places around the area, there is something for every resident to get involved in.

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Care Provided by Ferndale Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ristner Calagui Yarcia (Home Manager)
  • Admission Criteria
    • Able to admit over 24 hours per day - Able to admit Local Authority, Health, CCG and Private
    • Ages from 18 to 100
  • Room Information
    • Single Rooms (58)
    • Single Rooms with ensuite Wet Room (58)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Ferndale Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,180 – £1,300
    • Self-Funded Residential Dementia Care £1,180 – £1,300
    • Self-Funded Nursing Care £1,180 – £1,300
    • RESPITE Self-Funded Residential Care £1,180 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,180 – £1,300
    • RESPITE Self-Funded Nursing Care £1,180 – £1,300
    • RESPITE Self-Funded Nursing Dementia Care £1,180 – £1,300

  • All fee's will be discussed on initial enquiry
  • (these prices are only a guideline, please contact Ferndale Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The Care Home has no restrictions to visiting.


  • Parking

  • The Care Home has a private parking area for visitors to park.


Ferndale Court Care Home Reviews (74)

Total of 74, showing 41-60
9.3

Ferndale Court Care Home has a Review Score of 9.3 (9.306) out of 10, based on 15 reviews in the last 2 years. Over all time Ferndale Court Care Home has 74 reviews.

Overall Experience

  • 50
  • 20
  • 1
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  • 3

Date Published

74
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8
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59

Review from Barbara P (Wife of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband received in Ferndale was excellent. The staff were marvellous to my husband and also to all members of our family. Very friendly, nothing too much trouble. The food looked good, like home cooking. Also the entertainment chap actually got my husband singing!

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Review from Phillip N (Son of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my mum became a patient here, the staff welcomed us and was very friendly and each member explained what their job was.
As a family, we are happy with all the service that she is receiving on a day to day basis. Our mum is very happy also.
Thank you for your help and support. Much appreciated.

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Review from Y W (Daughter of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints at all. Mom loved living at Ferndale Court.
Staff were brilliant, very kind and caring, always looked after us and mom.
The kitchen staff were great, would always change mom's menu if needed. Nothing too much trouble for anyone.
Would absolutely recommend this care home.

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Review from Eileen B (Daughter of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad is very settled at Ferndale Court. He is encouraged to join in all activities to avoid isolation. He is always treated well and with respect. Therefore reducing worry for immediate family. He seems very happy living at Ferndale.

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Review from Ian M (Son of Resident) published on 8 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care that my mother has received at Ferndale Court has been excellent and I recommend to anyone. For me, my mum would not still be with us without the level of care that has been provided by the team.

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Review from J F (Daughter of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has struggled of late and with the kindness and care of all staff, they have made this easier for both Mum and family.

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Review from S R (Daughter of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in this home for five and a half years. She was really well looked after. I couldn't have asked for better care towards the end of her life. She asked to die in the home, not in hospital.
I can't speak highly enough of the manager and the staff. At the end of her life, I was given a room
so I could stay with Mum until the end. The staff were amazing, two of them staying for ten hours after their shift finished. I can't praise this home, staff and manager enough.
Well done everyone and thank you all.

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Review from Mark K (Son of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ferndale is a very well run establishment. The staff are very helpful and I feel my mother is well looked after and happy in the home. The activities are quite good. My only disappointment with the home is sometimes, the food is not the standard you would expect.

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Review from S H (Son of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall care is very good. Staff are so friendly and will always help.

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Review from A L (Friend of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit the home regularly and found the atmosphere lovely and all the staff are helpful and caring.

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Review from J P (Son of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my mum's second care home and this is far the best. Both mum and family are very happy with all services.

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Review from E H (Sister of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This was a very nice visit today (with my husband) to see my sister.
It was her birthday and the staff made a great effort to make it a happy one for her. As visitors, we were afforded a lovely welcome. It was lovely to see my sister enjoying all the attention. The companionship was really well received
by her.

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Review from Anne K (Relative of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the staff are excellent but a few exceptions when they are abrupt with my mum.

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Review from Chris M (Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and polite. Always willing to help if there is a problem. Staff are great.

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Review from S C (Regular Volunteer) published on 22 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited the home on many occasions, I cannot fault this beautiful home. From the first smile at the front door to the courtesy of leaving. I found all staff members to be approachable from admin through to domestic. You can clearly see how their presence with residents brightens there day. I
witnessed the care of residents and family members and was overjoyed to see the relationship between them. The home looked and smelt clean and the residents looked well cared for and happy. Should I ever require such services Ferndale Court will be my first choice.

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Review from Elizabeth G (Mother of Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I think Ferndale Court is absolutely wonderful. We have no worries about our daughter living there. The staff are wonderful, hardworking and caring. We know our daughter is taken good care of. Also, as well as the care, they have all kinds of activities to keep the patients happy. Would
recommend Ferndale Court to anybody. Thank you.

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Review from Clifford H (Husband of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care and attention to my wife excellent, staff very helpful. A nice environment to visit and spotlessly clean. Thank you.

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Review from Christine E (Wife of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was diagnosed with a terminal illness shortly before Christmas. He was extremely ill when he first went into Ferndale. With the excellent care and attention he received at the home he improved beyond all expectations.
My husband can do very little for himself and the staff here see to his
every need with the utmost professionalism and dignity.
My family and I can not thank them enough.

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Review from Paul F (Son of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my Dad moved to Ferndale in February 2018, we have been very happy with the standard of care given by all staff members. Dad is always well kept and clean. The staff are very caring and treat him with dignity and for us, as visitors, they are very friendly and welcoming. The facilities are great
and we are very happy with the care provided so far.

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Review from Kenneth W (Son of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother died peacefully in Ferndale Court last year, myself and my family will be forever grateful to the resident care assistants, management and staff at Ferndale Court for their kind and wonderful care, both for my mother and ourselves (family) during what was a traumatic time. For us
all, I found the staff always prepared to "go that extra mile" in a caring and compassionate and professional way. Again many thanks.

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Current Review Score: 9.3 (9.306)

Overview of Review Score

The Review Score of 9.3 (9.306) out of 10 for Ferndale Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.306 for Ferndale Court Care Home is calculated as follows: ( (108 Excellents x 5) + (44 Goods x 4) + (13 Satisfactorys x 3) + (5 Poors x 2) + (10 Very Poors x 1) ) ÷ 180 Ratings = 4.306

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ferndale Court Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2024

Overall
Good

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

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Paul Wright

Job Title: Home Manager

Joined: 2024

Commencing November 24