Northwood Nursing & Residential Care

206 Preston New Road, Blackburn BB2 6PN
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8.6 13 Reviews
  • Northwood Nursing & Residential Care, Blackburn
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Care Provided by Northwood Nursing & Residential Care

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 27 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Northwood Complex Care Ltd
  • Person in charge
  • Munawar Hussain (Home Manager)
  • Admission Criteria
    • NHS referrals (Framework Agreement CHC); Local Authority Nursing & Residential Care Referrals; Self Funding
    • Ages 18+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021

Funding & Fees Guide for Northwood Nursing & Residential Care

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • On site laundry and clothing tagging service included as standard. Not included in fees are visits from Chiropodist and hairdresser.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Bus stops are directly outside Northwood and visiting times are for nominated visitors via appointment only due to current Covid-19 guidelines. The main reception entrance is at the side of the building facing St Silas's Road.


  • Parking

  • The main entrance and exit for visitor parking is through the side entrance on St Silas's Road. There is also free public parking on Preston New Road directly opposite Northwood and on St Silas's Road. Busy traffic times are around school start and finish times.


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Northwood Nursing & Residential Care Reviews (13)

8.6

Northwood Nursing & Residential Care has a Review Score of 8.6 (8.635) out of 10, based on 3 reviews in the last 2 years. Over all time Northwood Nursing & Residential Care has 13 reviews.

Overall Experience

  • 11
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Date Published

13
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1
3
10

Review from S A (Son of Resident) published on 5 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say this is our first time experiencing a care home for our loved one and the difference in health since our mother has been here at Northwood Nursing and Residential Care is exceptional. The owner has treated us like a family member which is a great feeling for us. The staff are amazing,
they make us coffee and treat us great.

Reply from Tariq Hussain, Nominated Individual at Northwood Nursing & Residential Care

Thank you very much for your kind words. We appreciate your feedback.


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Review from Mohammed A (Next of Kin) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing, compassionate service, couldn't have had any better service, only downside is they should allow loved ones in anytime during the day, even if its lunch time or meds. Overall they treated my neighbour with amazing dignity and care in his last few days, we will never forget that. Especially the
Spanish lady nurse and the registered general nurse, stay blessed.

Reply from T Hussain, Nominated Individual at Northwood Nursing & Residential Care

Thank you for taking the time to leave us an excellent review! Customer satisfaction is our priority and your review reaffirms the hard work our carers contribute daily. We're thrilled you loved your experience and we hope to see you again soon.


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Review from Martyn A (Brother of Resident) published on 18 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my brother to Northwood after a bad experience at a previous home, and we couldn’t have been happier with the way that all staff cared for him. He had complex care needs and couldn’t leave his room but he was looked after with care and respect. The home has a lovely warm atmosphere and brilliant
staff who can be relied upon to be professional at all times. He loved his stay here until he died on 7.7.23. Thank you for looking after my brother. Highly recommended.

Reply from T Hussain, Nominated Individual at Northwood Nursing & Residential Care

Thank you for your kind words and for being a part of the Northwood family.


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Review from Christine F (Daughter-in-law of Resident) published on 23 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband and I would like to thank the carers at Northwood care home.
We had a meal with my husband's parents today. The meal was lovely and the lady went out of her way to make it special. The table looked nice and the food was really tasty. We were all very very full up after.
What a great idea
to invite relatives into the home to have a meal and spend time with them and create such a nice atmosphere.
The carers also were lovely and helped my mother-in-law to look lovely for the Christmas meal dressed all in red and her nails were painted.
These types of gestures make all the difference to relatives.
Thank you again, to the carers and staff at Northwood.

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Review from Stephen and Ruth C (Niece of Resident) published on 21 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although our aunt has only been with Northwood for a week, it is already clear that here is a nursing home where there is concern and compassion in equal measure for the residents. No matter how busy people are, there is always the opportunity to discuss matters and come to decisions about the ongoing
care. We have been impressed with the commitment of all the staff and this is reflected in those small gestures which make all the difference. Thanks to everyone involved, it is appreciated.

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Review from Kelly W (Daughter of Resident) published on 16 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Please do not send your family members here!
My Father received inadequate care at Northwood nursing home. The visiting policies are likely to be more relaxed in a prison. The level of communication with families is poor and it is very difficult to get through on the telephone.
The management consistently
lie and change their rules to suit their own requirements. Patient-centred care is severely lacking.
The deputy nurse felt it appropriate to shout at my family members in corridors in front of my father, who did not have full capacity at this time, just days before his death. She also openly gave my family members dirty looks and sneered at them. She ignored their requests to speak only with me and continued to give my family members abuse when they were already in serious distress.
My family and I were also admonished by other nursing staff in the corridor, in front of the owner who just looked on, just because we wanted to visit my father who, shortly after moving to this home died.

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Review from Michael S (Relative of Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sisters husband was in Northwood Nursing and Residential Care. The staff have been excellent during his care and excellent whilst he died.
We were all treated with care and support during his short stay at the home.

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Review from A P (Granddaughter of Resident) published on 23 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad was at Northwood for a few weeks for end of life care. Everyone I met during my visits, manager, carers, cook etc. were all so compassionate and caring. They all provided exceptional care. Someone was always available to have a chat with. They all made the last couple of weeks easier for
me and my family, to get through. Everyone at Northwood Nursing and Residential Care are truly special people.

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Review from S K (Son of Resident) published on 27 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following complicated hip surgery along with vascular dementia, my father was assigned to Northwood Nursing & Residential Care. This was during the Covid 19 crisis and we had little choice in the selection of Northwood. Although apprehensive at first, we found the managers and nursing staff at Northwood
to be very professional, caring and diligent. They acted upon our requests for my father who was on an end of life plan. This included small changes which helped my father. My family found the nursing staff to be caring, honest and importantly experienced, they frequently made the right medical call at the right time regarding dad's care. Thank you to all at Northwood.

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Review from Y H (Daughter of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad went into Northwood for end of life care. From the beginning, the whole experience was a very positive one for the whole family. Dad was provided with a spacious room, big enough to accommodate the family when the time came to gather together. We were encouraged to personalise the room as much as
possible to help dad feel at home. In the end, dad was not there long, he was made comfortable, treated with loving care and great dignity. The staff's kindness itself to dad and to us, we will always be grateful for the endless tea, the help and support to us that made dad's passing special.

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Review from Janet G (Daughter of Resident) published on 23 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad suffered a stroke in Jan, it has left him needing 24 hr care.
We had concerns about a previous care home and his health deteriorating, so after a short stay in hospital, he moved into Northwood Nursing & Residential Care home.


Northwood is currently having rooms updated/refurbished and the

changes look fantastic. My dad's room is clean and cosy.
There are various tasty home cooked meals offered here.
The building, decor, the facilities etc are great.


But its the exceptionally caring staff, experienced nurses and management team that deserve the praise and make Northwood an outstanding place of care.
They have gone the extra mile to welcome my dad and make him comfortable.
I visit on a daily basis and I've seen how amazing and hard working the staff are, always taking time to listen with patience and understanding.
They've made a big difference to my dads day to day quality of life.
He is settled and very happy now.
Knowing he is being cared for properly and receiving good medical care... is worth its weight in gold.


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Review from Jill C (Daughter of Resident) published on 26 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has Parkinson's. Although we had respite and wanted to keep her at home, we were forced eventually to put her into residential care. We had experience of different places but heard that Northwood staff were extremely kind. We decided to take a room last October. We are so relieved and happy with
the care she is receiving - care I can only describe as loving kindness. We go whenever we want and are always welcomed warmly and offered a cuppa. The nursing is excellent - liquid meds that are much easier for her, always on time. Her hearing aid, including new batteries when necessary, and glasses in place - not lost or left as was the case elsewhere ( places with decent reputations -but not a patch on Northwood) Food is really tasty and varied. Mum gets fed in a kind careful manner. Everyone goes the extra mile. Clothes haven't gone astray - another common problem elsewhere. I really cannot praise them enough. Mum is happy, settled - we feel so grateful.

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Review from Leo H (Brother of Resident) published on 8 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't usually write reviews but I must let it be known that Northwood is the place to be if you are looking for nursing care for yourself or family. My brother who recently spent the remaining days of his life at Northwood after being moved from hospital with a chronic lung condition. Even though
he was only with them for 5 days he sadly passed away but the quality of care did not go unnoticed by my brother, who was quick to point out to me "this place is so clean" , it certainly is exceptionally clean and I would give 10/10 without hesitation. From day one my brother was treated with dignity and kindness and this continued right to the end, and a carer was holding his hand as he finally passed away. The nursing staff also deserve a heartfelt thanks as my brother described them as angels. Every member of staff from the manager downwards, please accept my thanks for making my brothers final days on this earth as comfortable as possible.

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Current Review Score: 8.6 (8.635)

Overview of Review Score

The Review Score of 8.6 (8.635) out of 10 for Northwood Nursing & Residential Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.829 for Northwood Nursing & Residential Care is calculated as follows: ( (30 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 35 Ratings = 4.829

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.806 Points relating to the number of positive Reviews for Northwood Nursing & Residential Care is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4. 3 Positive Reviews ÷ 5.4 = 0.556

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Northwood Nursing & Residential Care

What types of Care is Northwood Nursing & Residential Care registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Northwood Nursing & Residential Care provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Northwood Nursing & Residential Care have?

There are 27 Single Rooms.

What are the Facilities & Services at Northwood Nursing & Residential Care?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Northwood Nursing & Residential Care to the centre of Blackburn?

1.0 mile(s) as the crow flies, distance by road may be significantly further.