Old Gates Care Home

Livesey Branch Road, Feniscowles, Blackburn BB2 5BU
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9.3 65 Reviews
  • Old Gates Care Home, Blackburn
Old Gates is situated in the peaceful residential area of Feniscowles in Blackburn. It is a warm, welcoming purpose built care home with 90 beds, offering residential, nursing and nursing dementia care.

The home has a number of smaller, welcoming households with sitting rooms, space for Residents to pursue their hobbies and interests and lovely dining rooms.

The beautiful landscaped garden and patio is the perfect spot to spend time with friends and family, and is happily looked after by some of the home's Residents.

The bright, comfortable bedrooms and living areas are all easily accessible by wheelchair.

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Care Provided by Old Gates Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Helen Holden (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (90)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Old Gates Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £990
    • Self-Funded Residential Dementia Care from £1,045

  • Please note: Fees exclude Funded Nursing Care. Please enquire with the home for full pricing list.
  • (these prices are only a guideline, please contact Old Gates Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Old Gates Care Home Reviews (65)

Total of 65, showing 21-40
9.3

Old Gates Care Home has a Review Score of 9.3 (9.348) out of 10, based on 12 reviews in the last 2 years. Over all time Old Gates Care Home has 65 reviews.

Overall Experience

  • 38
  • 26
  • 1
  • 0
  • 0

Date Published

65
5
7
12
53

Review from L H (Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like this home. I get cigarettes and whiskey, am looked after. Staff are kind. I have television, friends and chart. I am content.

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Review from David G (Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The facility is fit for purpose. The staff is first class. The only problem for me is that the other residents on my unit all suffer forms of dementia. The only people I can have a discussion with are the staff. The unit I am on is classed as residential. I know this is due to the rapid increase in
dementia patients. Other than this I do not have any complaints.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Old Gates Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. As you are a resident in the home, your views help us to make meaningful decisions regarding care delivery and I have discussed your concerns with the Home Manager. Please be assured we constantly assess the changing needs of our residents and closely monitor if any residents' needs require alternative care provision.


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Review from Mark B (Son of Resident) published on 11 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident of Old Gates since November 2019 last year. He is being well looked after by staff and I like the fact that, as it is a nursing home, there are nurses on duty. Staff are good and always attending to the needs of the residents. I like the activities afternoon (today, Thursday)
and the activities co-ordinator is good fun with the residents.

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Review from T H (Son of Resident) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Medically and care wise, very good. The only issue is the lack of time mum is out of bed. Sometimes, a whole week goes by and she remains bed-bound. I know it requires 2 people and the hoist, but Mum is low maintenance once in her chair. Sometimes her room is untidy.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Old Gates Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are delighted to hear that the medical and nursing care is very good. We will review your comments with the Tissue Viability Nurse who will review your Mother’s plan of care with her regarding getting out of bed. We have passed your feedback onto our housekeeping team who will closely monitor your Mother’s room so that standards are maintained.


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Review from David E (Son of Resident) published on 21 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother took residence at Old Gates after suffering a fall at her previous Care Home. I would recommend Old Gates in a heartbeat. My Mother suffered with vascular dementia along with other ailments. The care could not have been better. Right from our first visit we were welcomed at reception and shown
throughout. All staff were lovely having a smashing rapport with the residents. Food is smashing and it is planned for each individual although my mother was there for only a few months I couldn't recommend this Care/Nursing Home enough. We visited a number of Care homes and Old Gates stood out by a Country mile. The Home is light and airy with a lovely atmosphere for the residents. The end of life Care for my Mother was exemplary, caring but sensitive to the family's needs at what was/is a very difficult time. All of the standards we found are met if not higher than required by a dedicated team of Nurses and Carers. Well done and thank you to each and every one.

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Review from K W (Daughter of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my Dad has received in Rowan ward has been excellent, personal care, food etc. It can be difficult for the staff to cope in all situations but I have never seen any of them lose patience with some very challenging behaviours. This includes my Dad from time to time. The laundry and activities
complement the care.

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Review from A D (Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfactory care throughout.

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Review from B T (Son of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed here for a short time on Holly unit. The care my dad received was brilliant he was made welcome by the staff the room was really nice and he was very comfortable and enjoyed his stay and time here.

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Review from J K (Sister of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my sister and find the staff are very friendly and helpful. The place is always warm and comfortable. My sister is always content and obvious being very well cared for.

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Review from A F (Cousin of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative received excellent care during the years she was resident, but the treatments that she received during her last few weeks were exceptional. Each and every carer were superb, I could not fault them.

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Review from Joanne H (Daughter of Resident) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The nurse on today was lovely.
Always greeted with a smile and dad is happy when she is on.
She is very caring and treats my dad with respect.

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Review from Dilys D (Wife of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our initial visit, with eldest son and daughter, on admission day and the week following, my mind has been put at rest that I have now found a home that will care for my husband to the best of their ability.
The downward spiral in his health and mobility has been almost impossible for me to manage
at home and the decision was not an easy one for the family. My mind is now at rest and I know that I could not have found a more caring, safe and friendly environment where the resident's needs are paramount.
Thank you.

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Review from John F (Son-in-law of Resident) published on 5 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service, care, facilities, professionalism, attitude - second to none.
As a pastor I see a lot of care/nursing homes - Old Gates is the best of all.
The staff whether due to training or natural capacity, are the most caring, most polite, most excellent I have ever seen.
The 'extra mile' is a massive
understatement.
God bless them all.

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Review from Beth F (Granddaughter of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff provided us with every bit of information we needed and looked after us as well as they looked after Grandad!
They couldn't do enough for him.
The whole place is sparkling and everything is the highest standard!

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Review from June W (Wife of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody kind and caring.

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Review from Janet F (Resident) assisted by family/friend published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All needs provided for.

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Review from M D (Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Comfortable.
Staff are very good.
Happy living here.

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Review from A A (Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am looked after very well.
I am very happy.
My appetite has gone so I am not enjoying the food.

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Review from Susan N (Daughter of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. Very well cared for.
All facilities available.
Bathing, hoists, cooking, cleaning, entertainment, care.

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Review from William F (Husband of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

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Current Review Score: 9.3 (9.348)

Overview of Review Score

The Review Score of 9.3 (9.348) out of 10 for Old Gates Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.681 for Old Gates Care Home is calculated as follows: ( (103 Excellents x 5) + (36 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 144 Ratings = 4.681

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.667 Points relating to the number of positive Reviews for Old Gates Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18. 12 Positive Reviews ÷ 18 = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Helen

Helen Holden

Job Title: Home Manager

Joined: 2019

Introducing Helen Holden Home Manager at Old Gates Care Home, Blackburn


Helen is an experienced home manager with over 25 years of experience in caring for the elderly. Helen has been the manager at Old Gates since 2019 and loves supporting and caring for residents in the home.


She uses her knowledge and experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


She enjoys working with her colleagues and being a relaxed and proactive manager who motivates others to be the best they can be. She also has a special interest in caring for those living with dementia.


When asked what she enjoys most about her role, Helen said:


“The best part of my job is the variety and knowing I am making a difference in someone’s life.”


Helen has 4 children, 2 stepsons and 11 grandchildren and regards bringing up her family alongside her career as her biggest achievement!


Outside of work Helen enjoys getting out into the fresh air and likes to travel and explore new places.


If you would like to find out more information about Old Gates Care Home, Helen has an ‘Open Door Policy’ and would be pleased to welcome you for an informal chat.