Old Gates Care Home

Livesey Branch Road, Feniscowles, Blackburn BB2 5BU
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9.3 65 Reviews
  • Old Gates Care Home, Blackburn
Old Gates is situated in the peaceful residential area of Feniscowles in Blackburn. It is a warm, welcoming purpose built care home with 90 beds, offering residential, nursing and nursing dementia care.

The home has a number of smaller, welcoming households with sitting rooms, space for Residents to pursue their hobbies and interests and lovely dining rooms.

The beautiful landscaped garden and patio is the perfect spot to spend time with friends and family, and is happily looked after by some of the home's Residents.

The bright, comfortable bedrooms and living areas are all easily accessible by wheelchair.

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Care Provided by Old Gates Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Helen Holden (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (90)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Old Gates Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £990
    • Self-Funded Residential Dementia Care from £1,045

  • Please note: Fees exclude Funded Nursing Care. Please enquire with the home for full pricing list.
  • (these prices are only a guideline, please contact Old Gates Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Old Gates Care Home Reviews (65)

Total of 65, showing 41-60
9.3

Old Gates Care Home has a Review Score of 9.3 (9.348) out of 10, based on 12 reviews in the last 2 years. Over all time Old Gates Care Home has 65 reviews.

Overall Experience

  • 38
  • 26
  • 1
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Date Published

65
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53

Review from George W (Nephew of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Old Gates has a nice atmosphere.
The staff are friendly and always willing to help.

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Review from Margaret W (Niece of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We always find the staff really helpful and pleasant.
They seem to treat the residents with care and respect and always have a friendly word.

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Review from Ann M (Daughter of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is settled and happy here, therefore I am happy.
The home always listens to any concerns and rectifies any problems that may arise.
Staff are so lovely, friendly and kind and Mum's main carer goes the extra mile for Mum and family.
I would like a room here myself.
Thank you.

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Review from Stephen M (Son of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm pleased that my mum is receiving a good level of care and is well looked after.
She is being well fed which is helping with her overall health.
The home also provides trips out on a regular basis which is good.

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Review from Elliot M (Grandson of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for looking after my grandma.
She's very happy here and the care that is provided here is fantastic!

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Review from J S (Daughter of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff work hard and do an excellent job. Kind, very kind and treat everyone with great respect. The rooms are lovely and she calls it home.

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Review from Avril E (Wife of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been at Old Gates Care Home for approx. 6 weeks and I have found the staff to be most helpful and caring. The dining room and catering are of a good standard.

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Review from Jan A (Daughter of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The very nature of the residents means this home is difficult. People are distressed. The staff seem caring and do care. I only visit once a week but the staff know my name.

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Review from L H (Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love living in cherry House on Old Gates. The staff here are wonderful and always cheer me up.

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Review from Anne R (Sister of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Under the circumstances, acceptable experience.


My sister has been well looked after and treated with dignity. Acceptable food. In need of redecoration but clean. She feels safe and nothing is too much trouble.


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Review from Denise G (Daughter of Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They do a good job of looking after my mum.

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Review from Gillian L (Wife of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My experience is that the overall care depends on the staff on duty.
We have received good quality care but also poor care.
More attention to detail is needed with some staff members. Minimum and careless attendance is not acceptable.

Reply from Clare Sheehan, Careline Advisor at Old Gates Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are determined to ensure that all our Residents are supported by skilled competent caring staff in a safe clean environment, and as the Home Manager, I will ensure that I address your concerns with the staff during daily unit meetings and with all staff at our next home staff meeting.


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Review from Mary B (Wife of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring staff in difficult situations. Cheerful and helpful.

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Review from Lee C (Daughter of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum arrived here in Jan 2018, I have had no concerns or issues around her care.
She has come on leaps and bounds with eating, drinking, mobility and is her happy, confused self once again.
The staff are all lovely, professional and always let the family know what mum has been up to, good
or bad.
The home is welcoming, a friendly atmosphere.
I couldn't think of a better place for mum to live.

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Review from Clare B (Daughter of Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A nice clean home with plenty of helpful and polite staff. My Mum commented that the unit is usually short staffed on nights. My mum also said that there is not enough choice when it comes to diabetic puddings and afternoon tea. There is always plenty of good activities on, which is really good.

Reply from Claire Hurworth, Care Line Manager at Old Gates Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. Thank you also for your kind comments regarding our staff team and the activities on offer. We will look into your Mother’s comments about staffing shortages at night; we believe we are not currently short of staff but we accept that there are less staff around at this time of the day. Please be assured we will monitor this closely. There has been some confusion about diabetic puddings since we have implemented the HC-One menu. At HC-One we ensure that all our puddings are suitable for our diabetic Residents. We will ensure this is communicated to all staff immediately. We will look to review our afternoon tea service with this in mind.


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Review from Angela H (Granddaughter of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been here for over 12 months and we are very happy with the care she receives. Staff work very hard and are friendly and helpful. My grandmother enjoys the food and there are plenty of choices! The activities are very good and the staff really encourage the residents to get involved.
Overall this is a lovely, clean, friendly home.

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Review from Joan B (Resident) assisted by family/friend published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

General care is satisfactory. No problem with anything only food sometimes needs to be hotter.

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Review from Joan L (Resident) published on 7 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been at Old GHates for 5 years and made many friends, I like to sit in the lounge and watch TV and like to play Bingo.

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Review from Susan S (Niece of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle came into Old Gates Care Home 18 months ago he lives in Cherry Unit I visit my uncle every day during this time I can honestly say that the staff are very caring treating each resident with dignity and respect and maintain happiness throughout the whole, friendly faces to greet you on entering
the home by the reception staff. The management is very caring and understanding always listen to points of view and act very respectfully to ensure resident and family are happy in their care. What I like about a nursing and residential home is that there is always a qualified nurse on duty at all times in the home and regular GP visits, also a massive praise to activity, laundry, domestics, kitchen and maintenance staff who are all doing a great job. My uncle is very happy and comfortable here at Old Gates Care Home and is happy to spend the rest of his life here, thanks to a wonderful team.

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Review from Gillian B (Daughter of Resident) published on 13 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my father was only resident in Old Gates Care Home for just less than two weeks, we found his care here excellent and always professional. The nursing staff made sure he was always comfortable and listened to our views. He was cared for with care and compassion in all aspects.

Reply from Jayne Duck, Customer Services Administrator at Old Gates Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Current Review Score: 9.3 (9.348)

Overview of Review Score

The Review Score of 9.3 (9.348) out of 10 for Old Gates Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.681 for Old Gates Care Home is calculated as follows: ( (103 Excellents x 5) + (36 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 144 Ratings = 4.681

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.667 Points relating to the number of positive Reviews for Old Gates Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18. 12 Positive Reviews ÷ 18 = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Helen

Helen Holden

Job Title: Home Manager

Joined: 2019

Introducing Helen Holden Home Manager at Old Gates Care Home, Blackburn


Helen is an experienced home manager with over 25 years of experience in caring for the elderly. Helen has been the manager at Old Gates since 2019 and loves supporting and caring for residents in the home.


She uses her knowledge and experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


She enjoys working with her colleagues and being a relaxed and proactive manager who motivates others to be the best they can be. She also has a special interest in caring for those living with dementia.


When asked what she enjoys most about her role, Helen said:


“The best part of my job is the variety and knowing I am making a difference in someone’s life.”


Helen has 4 children, 2 stepsons and 11 grandchildren and regards bringing up her family alongside her career as her biggest achievement!


Outside of work Helen enjoys getting out into the fresh air and likes to travel and explore new places.


If you would like to find out more information about Old Gates Care Home, Helen has an ‘Open Door Policy’ and would be pleased to welcome you for an informal chat.