Old Gates Care Home

Livesey Branch Road, Feniscowles, Blackburn BB2 5BU
Submit a Review
9.3 65 Reviews
  • Old Gates Care Home, Blackburn
Old Gates is situated in the peaceful residential area of Feniscowles in Blackburn. It is a warm, welcoming purpose built care home with 90 beds, offering residential, nursing and nursing dementia care.

The home has a number of smaller, welcoming households with sitting rooms, space for Residents to pursue their hobbies and interests and lovely dining rooms.

The beautiful landscaped garden and patio is the perfect spot to spend time with friends and family, and is happily looked after by some of the home's Residents.

The bright, comfortable bedrooms and living areas are all easily accessible by wheelchair.

Show Old Gates Care Home on the Map

Care Provided by Old Gates Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Helen Holden (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (90)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Old Gates Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £990
    • Self-Funded Residential Dementia Care from £1,045

  • Please note: Fees exclude Funded Nursing Care. Please enquire with the home for full pricing list.
  • (these prices are only a guideline, please contact Old Gates Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Old Gates Care Home Reviews (65)

Total of 65, showing 61-65
9.3

Old Gates Care Home has a Review Score of 9.3 (9.348) out of 10, based on 12 reviews in the last 2 years. Over all time Old Gates Care Home has 65 reviews.

Overall Experience

  • 38
  • 26
  • 1
  • 0
  • 0

Date Published

65
5
7
12
53

Review from Roland D (Regular Volunteer) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On each of my visits to administer Holly Communion I have found the staff very courteous and helpful. I have ticked the boxes below that I feel I can comment on, all others out of my experience range I have left blank.

Reply from Jayne Duck, Customer services administrator at Old Gates Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet F (Daughter of Resident) published on 5 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We want to thank all the staff for the care, kindness and dignity they gave my Dad while he was at Old Gates, nothing was to much trouble. The staff were so thoughtful to my mum when we knew Dad didn't have long to live, always keeping us informed daily. We would recommend Old Gates to anyone looking
for a home. Thank you from my Mum, Brother and myself.

Reply from Jayne Duck, Customer Services Administrator at Old Gates Care Home

Thank you for your review, we appreciate your feedback, and sorry for your loss. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R H (Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a temporary resident for respite care following hospitalisation and operation, all my personal needs were provided. The staff were attentive and helpful at all times. There was plenty of interaction and involvement in activities, as well as being left to rest fully when needed.

Reply from Lydia Waller, Customer Service Administrator at Old Gates Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris B (Son of Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mother moved here in mid January 2016. She resides in the nursing unit named Holly. Her general well being has improved way beyond my expectations as she was classed as being end of life prior to admission. Her food intake is now good, where as before she was eating next to nothing. Her room
is excellent even though my mum does not recognise her surroundings. She is now able to walk a reasonable distance with help of 2 carers. The management and staff are lovely and easy to talk to, in order to explain my mums needs and wishes. All in all a very professional organisation.

Reply from Rachel Elliott, Customer Service Administrator at Old Gates Care Home

Thank you for your review. We are pleased to hear about your positive experience of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ruth L (Friend of Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I welcome this opportunity to thank you. I visit a friend monthly both as a friend and contact from Parish Church. She is on the Rowan Unit. She is very well cared for,t he staff are always kind to her and welcoming to me. It is a busy unit where the ladies and gentlemen need constant care, and everything
done for them. The staff speak to them kindly respecting them. The unit and my friends room are always kept clean and tidy. I cannot speak highly enough of this wonderful home. The food is good (I fed my friend lunch one day, was there last week when she was been fed little bits of éclair) The staff are angels.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.3 (9.348)

Overview of Review Score

The Review Score of 9.3 (9.348) out of 10 for Old Gates Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.681 for Old Gates Care Home is calculated as follows: ( (103 Excellents x 5) + (36 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 144 Ratings = 4.681

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.667 Points relating to the number of positive Reviews for Old Gates Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18. 12 Positive Reviews ÷ 18 = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Helen

Helen Holden

Job Title: Home Manager

Joined: 2019

Introducing Helen Holden Home Manager at Old Gates Care Home, Blackburn


Helen is an experienced home manager with over 25 years of experience in caring for the elderly. Helen has been the manager at Old Gates since 2019 and loves supporting and caring for residents in the home.


She uses her knowledge and experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


She enjoys working with her colleagues and being a relaxed and proactive manager who motivates others to be the best they can be. She also has a special interest in caring for those living with dementia.


When asked what she enjoys most about her role, Helen said:


“The best part of my job is the variety and knowing I am making a difference in someone’s life.”


Helen has 4 children, 2 stepsons and 11 grandchildren and regards bringing up her family alongside her career as her biggest achievement!


Outside of work Helen enjoys getting out into the fresh air and likes to travel and explore new places.


If you would like to find out more information about Old Gates Care Home, Helen has an ‘Open Door Policy’ and would be pleased to welcome you for an informal chat.