New Springfield Care Home

Preston New Road, Blackburn BB2 6PS
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8.2 22 Reviews
  • New Springfield Care Home, Blackburn
New Springfield is a homely and welcoming setting conveniently located on Preston New Road in Blackburn.

Delivering residential, dementia, nursing, respite, and day care services, the team at New Springfield focuses on empowering residents to live a fulfilled lifestyle whilst maintaining their independence. With an ethos centred on establishing a community where residents are recognised and celebrated as individuals, person-centred and compassionate care ensures that each person feels respected and valued everyday.

If you'd like to find out more about the family atmosphere at New Springfield, please reach out to the team. They'd be happy to arrange a tour of the home for you and answer any questions you have.

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Care Provided by New Springfield Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Joanne McHugh (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 4

Funding & Fees Guide for New Springfield Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,200
    • Self-Funded Residential Dementia Care £1,200 – £1,200
    • Self-Funded Nursing Care £1,250 – £1,250
    • Self-Funded Nursing Dementia Care £1,300 – £1,300
    • RESPITE Self-Funded Residential Care £1,100 – £1,100
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,200
    • RESPITE Self-Funded Nursing Care £1,250 – £1,250
    • RESPITE Self-Funded Nursing Dementia Care £1,300 – £1,300

  • Please note that these fees are base guides and could be subject to top ups and general reviews.
  • (these prices are only a guideline, please contact New Springfield Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking


New Springfield Care Home Reviews (22)

Total of 22, showing 1-20
8.2

New Springfield Care Home has a Review Score of 8.2 (8.183) out of 10, based on 4 reviews in the last 2 years. Over all time New Springfield Care Home has 22 reviews.

Overall Experience

  • 13
  • 5
  • 1
  • 0
  • 3

Date Published

22
0
1
4
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Review from D G (Daughter of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Night staff need to be reviewed. Not really caring enough for residents. My dad was in hospital for four days after falling out of bed. The floor mat is not in place! All my comments refer to day staff which are excellent. A change of menu would be good at lunchtime.

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Review from Peter S (Son of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the first day of being cared for Mum settled in very quickly which was such a huge relief for me. In addition, her cognitive awareness is healthier compared to when she was living with myself. My only slight concern is she's become a bit less talkative, however, she is talkative with the staff.
On the whole, Mum is at ease in her surroundings.

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Review from Herbert H (Resident) assisted by family/friend published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved into Springfield Care Home fourteen months ago. I enjoy being here a lot.

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Review from Mervyn H (Husband of Resident) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I grade you as an excellent nursing home. I could be wrong, but there does not seem to be a brochure/fact sheet specific to what Springfield has to offer in order to advertise your excellence. I believe this is a legally enforceable requirement according to the "accessible information standard" on 1st
August 2016. This fact sheet/brochure is a necessary requirement making a client/family to be able to make an informed decision. This information is a guide map to future care at the outset and should proceed with a "care needs assessment"!

Reply from Katie Barnett, Marketing Executive at New Springfield Care Home

Thank you, Mervyn, for your feedback and kind comments about our home. We would like to assure you that all of these materials are available to all enquirers and families. Our home leaflet is available to download on our website as well as FAQs that explain all of the little details you would want to know before you move in. Both of these materials are also available as printed versions at our home. A welcome brochure is given to all of our new residents and their families, which includes all essentials information. All of this along with the T&Cs are readily available to all families before and after move-in. The care needs assessment is also done prior to the individual moving in to ensure that our home is able to provide appropriate and safe care for each resident. This is reviewed regularly with each resident and when someone’s care needs change. I hope this has reassured you; should you need any of this information, please reach out to us at the home. Thanks again.


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Review from Jim D (Son of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for over a year and has received excellent care. The staff are very kind and compassionate. My mother's health improved dramatically whilst in Springfield Care Home after leaving the hospital. Also, all the staff have made me and my family welcome during our visits.

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Review from P S (Son of Resident) published on 16 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Total chaos resulting in many serious issues. The resident was removed due to safety and care issues and is now safe and being looked after properly.
Belongings went missing and care was variable depending on the staff that were on duty.
The home has deteriorated over the year and is trying to save
money but this should not impact on residents. The definition of care and home are not being met.

Reply from Katie Barnett, Marketing Executive at New Springfield Care Home

Thank you for taking the time to leave a review, we are aware of your concerns which are currently being investigated. Our team works hard to ensure that our residents are safe and happy and we always take care to listen to feedback. We will be contacting you directly for more information about the missing belongings you mention.


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Review from June N (Daughter of Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have come today to visit my mum, and I think it is excellent. All the staff are nice. I think my mum came to the right place.

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Review from Ernie T (Husband of Resident) published on 17 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very friendly, and nothing seems to be any trouble to them. They always friend time to have a conversation with you and keep you informed on how the resident is doing.

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Review from C D (Granddaughter of Resident) published on 28 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Disgusting care home. Most carers seem to operate under the ‘minimum wage, minimum effort’.
I’ve heard staff shouting at the dementia residents before, belongings go missing. It stinks, cleanliness is definitely not a priority. Dirty dressings are not changed for over a week, causing infection. One
of the staff nurses shouts at relatives, other members of staff and residents because he’s a couple of years away from retirement and really couldn’t care less. Food is terrible, hardly any activities for the residents and to top it all off the heating has been broken for a few weeks now. Do not put your loved ones here!

Reply from Olivia Shields, Marketing Assistant at New Springfield Care Home

Thank you for your comments about Springfield Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing.
We are sorry to hear of the concerns you have raised. All of our staff are committed to providing the best possible care experience for our residents, so we are disappointed to hear that you feel this has not happened in your case. Our Regional Manager will be in contact with you to discuss your concerns directly. Thank you again.


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Review from Roger M (Son of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall care from the home is first-class - the carers do a first-class job. The help and support from the medical staff have been brilliant and so much appreciated. The main areas that could be improved on are - general communication - often we don't know what is happening or changes going on.
A re=frsh of some of the facilities and room would be good.

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Review from Anita S (Sister of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My sister was admitted to Springfield for rehab to help get her walking again after a bad fall, but unfortunately, her mental health deteriorated while in hospital, and this was no fault of the home, it just happened to my sister due to anxiety and stress of being away from her home, in my opinion.
I find most staff helpful and pleasant to talk to, but feel very miss guided when asking for updates about my sister, which due to Covid rules and visits limited, is very important to me.
It appears to me that things are often very unorganised, such as visiting, you can be left waiting at the door for up to 15 minutes then when you get in you can be waiting to see your relative, so often half of your visit time is lost. I can’t comment for the rest of the home, but I find the unit my sister is on very dark, depressing and never smells clean. The room often looks untidy, cluttered and dirty with food left on the floor from meal time that I have cleaned up while visiting.

Reply from Olivia Shields, Marketing Assistant at New Springfield Care Home

Thank you, Anita, for your comments about Springfield Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing.
Communication is managed with each individual resident and their family, so we will look at ways to improve this. We recognise the importance of visiting, and we can only apologise that this has not always gone so smoothly. At times, there is a delay when entering the building due to other visitors having their Lateral Flow Tests. To accommodate any delays, we do aim to extend the visiting appointments so that no time is lost. At present, the home is undergoing a significant redecoration, but we have passed on all your comments to our team and will investigate any issues with your sister’s room. In the meantime, if you would like to discuss anything in more detail, please reach out to the Home Manager to arrange a meeting. Thank you again.


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Review from Ruth G (Daughter of Resident) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to say thank you to the staff for helping my father settle so well over the last 6-months in a difficult time for everybody. We can tell he is settled, speaks well of the staff and says how good the food is. It reassures us that he is happy and secure and has everything he needs. Thanks
to the staff on floor two for answering our questions when asked.

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Review from Sharon B (Friend of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Springfield Care Home is a lovely welcoming and caring environment. All the staff go above and beyond for their family (that's how the residents are thought of "family).
Extremely professional and always keep the families informed of their loved ones progress.


It's obvious to see all the residents

are happy in their home.
Lovely food and lots of activities to keep everyone entertained.


The professional and approachable management team is a credit to the home and cares greatly about her residents and staff.


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Review from Adrienne S (Wife of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to commend all the staff on level 2, the dementia floor, for doing a sterling job looking after my husband, especially the male chap who goes above and beyond his call of duty. The staff's patience and caring nature are second to none through this very difficult time, as I haven't been
able to go into the care home properly since my husband moved in, in July 2020 due to Covid19 restrictions. The only critique I would like to make is that I would like the owners to act more swiftly in arranging suitable indoor access (adhering to cover restrictions) for seeing my husband.

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Review from Susan L (Daughter of Resident) published on 22 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my mum and dad transferred to Springfield from another care home in the area. My dad had lost the ability to walk and constantly displayed distressing behaviour. On arrival, both mum and dads need where assessed. This resulted in much improvement in mum and dads well-being. Within weeks, they began
to gain weight and Dad began to stand and transfer and walk aided. A great improvement could be seen in both their life's. I can't thank the staff on the dementia unit enough, for the support given. Firstly to my mum and dad, and also to myself and my family. This now is my mum and dad's home, and they are being given the care and support that they need and totally deserve to help with this dreadful disease. I would highly recommend Springfield to anyone seeking dementia care for a loved one.
Thank you to everyone.

Reply from Olivia Shields, Marketing Assistant at New Springfield Care Home

Thank you, Susan, we always appreciate individuals taking the time to give their feedback, and we are very pleased to hear that your experience at Springfield Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.


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Review from James F (Resident) published on 26 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff and management really professional and helpful. As well as really supportive nothing has been to much trouble for them to help me with, I would really recommend this place to family and friends.

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Review from Marion B (Friend of Resident) published on 28 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting my friend I found the staff to be very friendly and caring, the home was lovely and clean, as reception had just been cleaned it smelt lovely and fresh, as it was Christmas, the reception looked lovely with the lights and Christmas tree.
I would certainly recommend anyone to come here,
they are cared for very well.
I didn't meet the home manager on my visit so can't say how she is, but I was told by staff she is lovely.

Reply from Olivia Shields, Marketing Assistant at New Springfield Care Home

Thank you, Marion, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from Jeanette B (Sister of Resident) published on 12 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care home friendly welcoming, busy environment which my sister enjoys, but also a quiet area is available for visits in the reception area if preferred, the staff were inclusive of family in the activities in the home, my sister and I enjoyed the quiz, I thoroughly enjoy my visits with my
sister, I feel part of the home and the staff are wonderful.

Reply from Ronnie Cavanagh, Marketing at New Springfield Care Home

Thank you, Jeanette, for your comments about your recent experience at Springfield Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Julie H (Wife of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having used other care providers in the care sector (several for respite and three for permanent care) I feel qualified to comment on the quality of care at Springfield Care Home. Here there are no restraining comments such as "where are you going?" or "sit down there and stay there". My husband is
free to wander as and when he wishes exactly as he would do at home. Springfield Care Home is spacious but secure and residents can wander at will. All rooms - bed, bath, dining room and lounges are on one level enabling residents to learn where their bedroom is, giving them the choice of sitting in their own personal space or enjoying company in the communal areas, (some homes keypad these areas off and you are obliged to remain solely in the lounge). Springfield Care Home promotes independence where possible. Staff are pleasant and helpful - going the extra mile is the now. Can I just say 'thank you Springfield Care Home for your winning recipe'.

Reply from Ronnie Cavanagh, Marketing at New Springfield Care Home

Thank you, Julie, for your lovely comments about your recent experience at Springfield Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from V P (Wife of Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Springfield is one of the most caring homes I have had the good fortune to find. My husband has Alzheimers disease and has resided in Springfield over the past month. The staff and management have shown great kindness, a lot of patience both with my husband and myself, especially when asking questions
and making observations about his care. They have made every effort to alleviate any initial problems relating to my husband's settling in at the home.

Reply from Ronnie Cavanagh, Digital Marketing Executive at New Springfield Care Home

Thank you, for your kind comments about your recent experience at Springfield Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Current Review Score: 8.2 (8.183)

Overview of Review Score

The Review Score of 8.2 (8.183) out of 10 for New Springfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for New Springfield Care Home is calculated as follows: ( (28 Excellents x 5) + (16 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 48 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.683 Points relating to the number of positive Reviews for New Springfield Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13. 4 Positive Reviews ÷ 13 = 0.308

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Joanne

Joanne McHugh

Job Title: Home Manager

Joined: 2024

My name is Joanne McHugh and I am honoured to be your Registered Manager here at New Springfield. With over 20 years of experience in health and social care and having spent the last five years at Each Other Care, I am deeply passionate about creating meaningful and nurturing environments for both our residents and team members.


During my tenure as a Registered Manager, I have achieved an ’Outstanding’ rating twice, a reflection of my commitment and the experience I have gained in the field.


At New Springfield, we are more than just a care home; we are a family. We understand that moving into a care home is a significant life change, and our goal is to make this transition as smooth and fulfilling as possible. Your journey with us marks the beginning of a new chapter filled with enjoyment, fun and laughter.


For me, working in care is not just a job, it’s my purpose. I am deeply passionate about person-centred care and it is crucial to both me and my team that you are always at the heart of everything we do.


Together we create a warm, welcoming and fulfilling home where you can truly thrive.


Frequently Asked Questions about New Springfield Care Home

What types of Care is New Springfield Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does New Springfield Care Home provide?

Palliative Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does New Springfield Care Home have?

There are 65 Single Rooms.

What are the Facilities & Services at New Springfield Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is New Springfield Care Home to the centre of Blackburn?

1.2 mile(s) as the crow flies, distance by road may be significantly further.