Review from Christine G (Wife of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience

A friend of mine recommended Amber Court for which I will be eternally grateful. In this pandemic, they made sure he was kept safe and well and had his two vaccinations. The staff treat us both with respect and give my husband his dignity. He is kept clean and tidy but the only bugbear I have is that

I hardly see him in the clothes I initially sent in. Other than that he is content.

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Review from Christine H (Sister of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience

The staff were helpful, friendly and polite when both phoning the home to enquire about our brother and when arranging a visit. My sister and I were guided through the Covid lateral flow test process and advised on how to do this prior to visiting, therefore, allowing more time for a visit. Our brother

is cheerful and well cared for.

Reply from Jackie Hirst, Marketing at Amber Court Care Home

Thank you for taking the time to review our home, we really appreciate your comments and will pass them along to our care home team.

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Review from Treena S (Friend of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience

I haven't seen my friend for a long time as I live in Southport.
During my visit the staff were respectful and reassuring. Management spent a lengthy time with me to discuss my friend's condition and plan of care that they showed to me and made me sign.
Very relaxed atmosphere - staff were laughing

with the others in the lounge.

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Review from Y B (Daughter-in-law of Resident) published on 18 May 2021
Submitted via Postal Card • Report

Overall Experience

The home manager leads an excellent, respectful team who show caring professionalism in what can be very difficult circumstances, especially during the last 14 months.

Reply from Jackie Hirst, Marketing at Amber Court Care Home

Thank you for your review. It means a lot to all the staff at Amber Court, that the support and care they give to our residents is recognised.

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Review from A J (Wife of Resident) published on 9 September 2020
Submitted via Postal Card • Report

Overall Experience

Under recent circumstances with virus, I was not able to see my husband inside. But the care home allowed me to see my husband at the front entrance or at window, so I had limited contact. This was satisfactory for me.

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Review from D M (Daughter-in-law of Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience

I have visited the home during lunch-time to see my mother-in-law and found all members of staff to be very supportive and friendly. Also, the cleanliness and food was also to a very excellent standard. As was her bedroom and home in general. Furthermore, there was plenty of activities on offer both

for entertainment purposes along with a variety of activities that involve the residents to help with their interaction along with keeping them interested and active, which was always an excellent standard.

Reply from Delma dela Cruz, Care Manager at Amber Court Care Home

Thank you for your lovely review. It means a lot to all the staff at Amber Court, that the support and care they give to our residents is recognised.

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Review from C J (Wife of Resident) published on 31 July 2020
Submitted via Postal Card • Report

Overall Experience

With the virus, it's been hard for my husband and I, just to see him once a week has been awful. They look after him ok, could do with more baths and showers also to find time to iron their clothes not put everything on a hot wash, it shrinks his clothes. Sometimes he says the food is good then he says

it's not, but that's Parkinson's for you. It would be lovely if they do more for them in the home, more outings and lots more entertainment. When this is finally over it will be lovely to give him a hug and a kiss.

Reply from Delma dela Cruz, Care Manager at Amber Court Care Home

Thank you for your review. We are constantly looking at ways to improve our service and if you have any concerns, please do not hesitate to contact me. Our new Activities Coordinator is working hard on her program of events and we are looking forward to a time when we can return to normal visiting and outings for residents.

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Review from Harry M (Son of Resident) published on 31 July 2020
Submitted via Website • Report

Overall Experience

Absolutely brilliant in all areas. I couldn’t ask for any better service and care for my mum, the staff are incredible. Thank you all very much for what you do; I would definitely recommend Amber Court to anybody.

Reply from Delma dela Cruz, Care Manager at Amber Court Care Home

Thank you for your lovely review. It means a lot to all the staff at Amber Court, that the support and care they give to our residents is recognised.

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Review from Barry H (Son of Resident) published on 31 July 2020
Submitted via Website • Report

Overall Experience

Always find staff members to be pleasant, efficient and keen to help with any problems or issues that arise. They are all always willing to go out of their ways to help and provide the best care possible.

Reply from Delma dela Cruz, Care Manager at Amber Court Care Home

Thank you for your lovely review. It means a lot to all the staff at Amber Court, that the support and care they give to our residents is recognised.

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Review from M M (Son of Resident) published on 23 July 2020
Submitted via Website • Report

Overall Experience

Friendly and welcoming staff, always willing to help visitors and residents. Look after residents and check on them regularly, lots of activities to stay entertained and choices for meals, well made too.

Reply from Delma dela Cruz, Care Manager at Amber Court Care Home

Thank you for your lovely review. It means a lot to all the staff at Amber Court, that the support and care they give to our residents is recognised.

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Review from Andrew (Son of Resident) published on 22 July 2020
Submitted via Website • Report

Overall Experience

I highly recommend Amber Court, my mother has been a resident for a few years and we are very happy with the high-quality care provided by the staff. All staff are highly attentive to the needs of the residents and go above and beyond to create a family-like atmosphere. Nothing is too much trouble and

the staff listen to personal preferences and take these into account whilst looking after the residents.
Small touches that were appreciated include completely redecorating the room to my mum's preference when she arrived, it really helped make it feel like home.
The home itself is modern, clean and enjoyable to be in, with plenty of activities hosted during the week to keep everyone entertained and engaged in daily life. The food is fantastic quality and there are always plenty of options to choose from.
Overall we are very happy that we discovered Amber Court when we were looking at care homes and would recommend it to anyone looking for top-quality care provided by friendly staff.

Reply from Delma dela Cruz, Care Manager at Amber Court Care Home

Thank you for your lovely review. It means a lot to all the staff at Amber Court, that the support and care they give to our residents is recognised.

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Review from Rose A (Daughter of Resident) published on 20 July 2020
Submitted via Website • Report

Overall Experience

Amber Court Care Home has helped my mum to be independent, her communication, personal and general well-being has been improved since her stay in this home. I was afraid at first to have my mum in a care home but I am very impressed with the care given to my mum. During this difficult time in the world,

I am grateful for the care my mum is receiving. My mum has become very chatting, communicating well and her general health has improved dramatically.

Reply from Delma dela Cruz, Care Manager at Amber Court Care Home

Thank you for your lovely review. It means a lot to all the staff at Amber Court, that the support and care they give to our residents is recognised.

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Review from Torgny (Friend of Resident) published on 15 July 2020
Submitted via Website • Report

Overall Experience

I am very happy with the way Amber Care Nursing Home has protected it's staff and residents during this pandemic. I happen to have a friend in the home who I visit from time to time, during my visit a few days ago, I was highly impressed with the care and PPE Amber Court Nursing home has provided for

its staff, residents and visitors. This review is to say a big thank you and well done to the management and staff of Amber Court Nursing Home for their care and support to their residents, visitors and families.

Reply from Delma dela Cruz, Care Manager at Amber Court Care Home

Thank you for your lovely review. It means a lot to all the staff at Amber Court, that the support and care they give to our residents is recognised.

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Review from Christopher L (Son of Resident) published on 15 July 2020
Submitted via Website • Report

Overall Experience

Very nice looking building from the outside, not been inside yet. Very friendly and helpful staff. They take great care of my dad and consistently monitor his condition. Nothing else to say at the moment.

Reply from Delma dela Cruz, Care Manager at Amber Court Care Home

Thank you for your lovely review. It means a lot to all the staff at Amber Court, that the support and care they give to our residents is recognised.

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Review from David P (Friend of Resident) published on 15 July 2020
Submitted via Website • Report

Overall Experience

I am very impressed with the care and protection the resident in Amber Court Nursing Home is given, during my visit to my friend I was given a nice welcome by the staff, my temperature was checked and I was given PPE to wear before my friend was wheeled to the garden to chat with me, he looked well

and properly cared for and all the staff had proper PPE, this delighted my heart because I knew immediately that he was in safe care, we stayed 2 meters apart and refreshments were offered to me. I am very happy with the care and protection Amber Court is providing to its staffs and residents. The team in Amber Court is run by very caring management and staff the residents are well protected, I would recommend this care home to anyone and I am making arrangements to get my aunty in the home as I am 100% impressed with the way my friend, other residents and staff looked during my visit and the way the home protects its resident and staffs.

Reply from Delma dela Cruz, Care Manager at Amber Court Care Home

Thank you for your lovely review. It means a lot to all the staff at Amber Court, that the support and care they give to our residents is recognised.

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Review from Dave W (Son of Resident) published on 13 September 2019
Submitted via Website • Report

Overall Experience

My father was transferred from hospital to Amber Court for end of life care. He was there for ten days, and as a family, we could not have wished for any care that was more loving, professional and dedicated that not only he received but that was given our family as well. A mark of any good organisation

is how colleagues relate to each other. All the staff had great respect for each other and this was transparent in the care given to my dad as well as to other residents. I am so glad that we chose Amber Court for his final days. Thanks to the manager and all the wonderful staff there. You are outstanding.

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Review from Hannah (Granddaughter of Resident) published on 23 July 2019
Submitted via Website • Report

Overall Experience

Outstanding overall care at Amber Court. The staff are warm, friendly and compassionate towards both the residents and relatives creating a positive and calm environment. The rooms and common areas are nicely decorated and always very clean. The food is excellent. Staff try their best to make it feel

like a ‘home from home’.

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Review from David (Husband of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience

My wife has been here for six and a half years. She has been looked after very well. The staff are approachable and friendly. Food and activities are good.

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Review from Julie M (Daughter of Resident) published on 22 August 2018
Submitted via Website • Report

Overall Experience

My mum spent 18 months in Amber Court and passed away there in June 2018. The staff are truly wonderful. They are compassionate, caring and treat the residents and their relatives like family. Mum had a difficult end and I will be forever grateful for the care and attention they gave not only to her

but to me too. It was a great comfort to know she had been looked after by such lovely people.

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Review from Susan H (Daughter of Resident) published on 6 August 2018
Submitted via Website • Report

Overall Experience

My mother was here for respite for the last two weeks prior to this, she’s been several different care homes but this one is by far the best. Staff and manager are lovely and very helpful and is a pleasure to be in a nice home and our family are very happy with the care that is provided. Will recommend

and will continue to use your respite in the future. Thanks for everything.

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Amber Court Care Home

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