Hollins Bank Care Home is thrilled to welcome visitors. Visitors are encouraged to visit their loved ones at their convenience; dedicated team members are always available to greet them with a warm welcome.
Hollins Bank Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site and street parking, completely free of charge.
Hollins Bank Care Home has a Review Score of 7.3 (7.310) out of 10, based on 2 reviews in the last 2 years. Over all time Hollins Bank Care Home has 9 reviews.
Review from L S (Daughter of Resident) published on 16 April 2025
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Alison Foreman, Commercial Director at Hollins Bank Care Home
Thank you very much for taking the time a trouble to review Hollins Bank. We were saddened to see your negative comments about certain aspects of the home and would urge you to speak to the Home Manager with your concerns, who is best placed to resolve the issues you raise. We very much appreciate the 5* ratings in all other areas, especially the care and support received. Kind regards
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Review from J L (Resident) assisted by family/friend published on 10 April 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Davey Taverner, Digital Marketing Manager at Hollins Bank Care Home
Thank you for taking the time to review Hollins Bank. We are thrilled you are enjoying your time with us and you are happy in the home. Our main goal is to make our residents feel comfortable, safe and cared for. Our team will be delighted to hear your lovely words of recommendation for all of their hard work. Thank you again for your review and we are so pleased you are happy.
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Review from Lisa S (Daughter of Resident) published on 7 March 2018
Submitted via Postal Card •
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4.0 out of 5
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Review from Lynda B (Daughter of Resident) published on 30 June 2017
Submitted via Website •
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4.0 out of 5
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Review from Elizabeth T (Granddaughter of Resident) published on 23 May 2017
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5.0 out of 5
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Review from R S (Resident) published on 4 May 2017
Submitted via Postal Card •
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5.0 out of 5
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Review from Rosalind H (Daughter of Resident) published on 18 April 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
The staff are friendly, gentle and sympathetic to our mum's needs. They work very hard. Senior managers are always around
I would recommend this home to anyone for their relatives.
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Review from Lynne C (Daughter of Resident) published on 11 April 2017
Submitted via Postal Card •
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5.0 out of 5
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Review from Violet M (Wife of Resident) published on 11 April 2017
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4.0 out of 5
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The Review Score of 7.3 (7.310) out of 10 for Hollins Bank Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.958 for Hollins Bank Care Home is calculated as follows: ( (9 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 24 Ratings = 3.958
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.352 Points relating to the number of positive Reviews for Hollins Bank Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 2 Positive Reviews ÷ 8.8 = 0.227
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2024
Sue is the Home Manager at Hollins Bank and has several years of experience in the care sector. Her main interest and experience are in managing successful care homes housing elderly and frail Residents. Sue is very experienced in care home management and is committed to providing a high-quality service.
She is ultimately responsible for the effective and professional running of the care home. Sue is always happy to allocate time to discuss any aspect of our Resident's care or any problem they may be experiencing.
She is keen to work closely and in partnership with our Residents and their loved ones, and any external agencies to benefit the Residents. Sue is a dynamic team leader and has an ongoing interest in her professional as well as the personal development of her staff.
