The home does not charge any top-ups on local authority or self-funded fees.
The fees charged cover all of a resident's care needs, meals and activities.
However, there are additional costs for hairdressing, chiropody and dentistry.
The home encourages family and friends to visit. However, they operate protected mealtimes in order to help residents focus on the nutritious meals prepared by the catering team. The home asks that visitors avoid arriving during meals.
There is ample parking onsite.
Deangate Care Home has a Review Score of 9.7 (9.679) out of 10, based on 9 reviews in the last 2 years. Over all time Deangate Care Home has 35 reviews.
Review from Audrey L (Resident) assisted by family/friend published on 23 June 2021
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Reply from Rachael Dawson, Manager at Deangate Care Home
Thank you so much for your wonderful review; we are delighted to read about how much you like it at our home. We will share your review with our staff team as they will love it too. Kindest regards from us all.
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Review from John W (Resident) assisted by family/friend published on 22 June 2021
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Review from M C (Daughter of Resident) published on 11 February 2020
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Review from L C (Husband of Resident) published on 11 December 2019
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Review from Gail C (Daughter of Resident) published on 26 November 2019
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Review from G M (Husband of Resident) published on 17 December 2018
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Review from B B (Wife of Resident) published on 14 September 2018
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Review from Sylvia H (Daughter of Resident) published on 18 September 2017
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Review from Debbie I (Daughter of Resident) published on 7 September 2017
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Review from Rebecca D (Daughter of Resident) published on 13 February 2017
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Reply from Jonathan Edwards, Home Manager at Deangate Care Home
Thank you for taking the time to provide feedback following your experience of Deangate Care Home which took place in May 2016. As a Home, we endorse a culture of welcoming all feedback in order to use as a reward for hard work when these comments are positive and a measure of areas of improvement that need to be made when the feedback is not positive. In the Nine months since this experience, the home has undergone extensive staffing, training and cultural changes which are reflected in the recent CQC inspection rating of GOOD. In respect of the missing jewellery, we were alarmed to see that issue raised here as briefly as it was. It was felt the subsequent Police involvement instigated by Deangate Care Home once this had been raised with the Home Manager, unfortunately, this resulted in the Police being unable to deal with this as a criminal matter. Therefore a financial recompense was issued by Hillcare Ltd. We are delighted to hear that your relative has found a home where she feels settled and happy. We operate an open door policy at Deangate Care Home so would welcome people to call in anytime to discuss any concerns they have or have had or to see the positive changes that the home are very proud of.
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Review from M B (Son of Resident) published on 27 September 2016
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Review from Terry W (Brother of Resident) published on 30 August 2016
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Review from Craig J (Son of Resident) published on 22 August 2016
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Review from A C (Daughter of Resident) published on 17 August 2016
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Review from K J (Daughter of Resident) published on 17 August 2016
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The Review Score of 9.7 (9.679) out of 10 for Deangate Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.879 for Deangate Care Home is calculated as follows: ( (95 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 107 Ratings = 4.879
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.8 Points relating to the number of positive Reviews for Deangate Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 9 Positive Reviews ÷ 10 = 0.9
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Jul 2019
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Job Title: Home Manager
Joined: 2015