The home does not charge any top-ups on local authority or self-funded fees.
The fees charged cover all of a resident's care needs, meals and activities.
However, there are additional costs for hairdressing, chiropody and dentistry.
The home encourages family and friends to visit. However, they operate protected mealtimes in order to help residents focus on the nutritious meals prepared by the catering team. The home asks that visitors avoid arriving during meals.
There is ample parking onsite.
Deangate Care Home has a Review Score of 9.3 (9.267) out of 10, based on 7 reviews in the last 2 years. Over all time Deangate Care Home has 33 reviews.
Review from M C (Daughter of Resident) published on 11 February 2020
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L C (Husband of Resident) published on 11 December 2019
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gail C (Daughter of Resident) published on 26 November 2019
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G M (Husband of Resident) published on 17 December 2018
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B B (Wife of Resident) published on 14 September 2018
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sylvia H (Daughter of Resident) published on 18 September 2017
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Debbie I (Daughter of Resident) published on 7 September 2017
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rebecca D (Daughter of Resident) published on 13 February 2017
Submitted via Website •
Report
Reply from Jonathan Edwards, Home Manager at Deangate Care Home
Thank you for taking the time to provide feedback following your experience of Deangate Care Home which took place in May 2016. As a Home, we endorse a culture of welcoming all feedback in order to use as a reward for hard work when these comments are positive and a measure of areas of improvement that need to be made when the feedback is not positive. In the Nine months since this experience, the home has undergone extensive staffing, training and cultural changes which are reflected in the recent CQC inspection rating of GOOD. In respect of the missing jewellery, we were alarmed to see that issue raised here as briefly as it was. It was felt the subsequent Police involvement instigated by Deangate Care Home once this had been raised with the Home Manager, unfortunately, this resulted in the Police being unable to deal with this as a criminal matter. Therefore a financial recompense was issued by Hillcare Ltd. We are delighted to hear that your relative has found a home where she feels settled and happy. We operate an open door policy at Deangate Care Home so would welcome people to call in anytime to discuss any concerns they have or have had or to see the positive changes that the home are very proud of.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M B (Son of Resident) published on 27 September 2016
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Terry W (Brother of Resident) published on 30 August 2016
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Craig J (Son of Resident) published on 22 August 2016
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A C (Daughter of Resident) published on 17 August 2016
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K J (Daughter of Resident) published on 17 August 2016
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.3 (9.267) out of 10 for Deangate Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.867 for Deangate Care Home is calculated as follows: ( (73 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 83 Ratings = 4.867
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.4 Points relating to the number of positive Reviews for Deangate Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 7 Positive Reviews ÷ 10 = 0.7
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Jul 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
There are currently no awards/recognitions posted yet for Deangate Care Home
Loading
Loading events
Job Title: Home Manager
Joined: 2015
“Person-centred care is always putting the needs of the resident first.”
As a Health Care Professional, Rachael has many years of experience in providing care and support for older people, helping to enrich their lives in the process. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards of care and quality of life for Residents.
Rachael uses her experience to motivate the team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Rachael said, “The Residents, the people. Hearing laughter in the home and supporting Residents to fulfil their hopes and dreams. Everything is possible with the right love and support behind you.”
If you would like to find out more about Deangate, Rachael would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.