Open Visiting
A car park in front of reception at the home and also a car park to the rear of the property.
Holly Tree Lodge EMI Nursing Home has a Review Score of 9.9 (9.871) out of 10, based on 37 reviews in the last 2 years. Over all time Holly Tree Lodge EMI Nursing Home has 87 reviews.
Review from K N (Daughter of Resident) published on 11 April 2025
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Reply from Kasia Szatowska, Manager at Holly Tree Lodge EMI Nursing Home
Thank you for your kind feedback about the care your mum received at Holly Tree Lodge. We truly appreciate your words and are glad to hear she was well looked after. It means a lot to our team.
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Review from L S (Daughter of Resident) published on 28 January 2025
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Reply from Kasia Szatowska, Manager at Holly Tree Lodge EMI Nursing Home
Thank you for your kind review regarding the care your mum received at Holly Tree Lodge. It means so much to our team to know that we've made a positive difference. Your words are greatly appreciated!
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Review from Paul G (Son-in-law of Resident) published on 23 December 2024
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Reply from Kasia Szatowska, Manager at Holly Tree Lodge EMI Nursing Home
Thank you for your kind feedback regarding the care provided at Holly Tree Lodge for your father-in-law. We are pleased to hear that you are satisfied with the service and care he received. Our team strives to ensure all our residents feel comfortable, safe, and well-supported and it's rewarding to know we've made a positive impact.
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Review from Wayne P (Son of Resident) published on 18 December 2024
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Reply from Kasia Szatowska, Manager at Holly Tree Lodge EMI Nursing Home
Thank you for the thoughtful and positive feedback about the care your mum received at Holy Tree Lodge. It means a lot to us to know our efforts have made a difference. We truly appreciate your kind words and will continue striving to provide excellent care for all our residents.
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Review from Sharon O (Daughter of Resident) published on 18 December 2024
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Reply from Kasia Szatowska, Manager at Holly Tree Lodge EMI Nursing Home
Thank you for your thoughtful and positive feedback about the care your mum received at Holy Tree Lodge. We are so glad to hear that her experience with us was a positive one. Your kind words mean a lot to our team and encourage us to continue providing the best possible care for all our residents.
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Review from George D (Husband of Resident) published on 12 December 2024
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Reply from Kasia Szatowska, Manager at Holly Tree Lodge EMI Nursing Home
Thank you for your kind review. We're grateful for your trust and are honoured to care for your wife at Holly Tree Lodge.
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Review from G C (Nephew of Resident) published on 12 December 2024
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Reply from Kasia Szatowska, Manager at Holly Tree Lodge EMI Nursing Home
We sincerely appreciate your lovely feedback about Holly Tree Lodge. Your kind words mean so much to us
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Review from Alan C (Brother of Resident) published on 12 December 2024
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Reply from Kasia Szatowska, Manager at Holly Tree Lodge EMI Nursing Home
Thank you for your kind feedback about Holly Tree Lodge. We truly appreciate your thoughtful words and support.
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Review from S F (Wife of Resident) published on 12 December 2024
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Reply from Kasia Szatowska, Manager at Holly Tree Lodge EMI Nursing Home
Thank you for your wonderful feedback. We're delighted to care for your husband at Holly Tree Lodge Care Home and truly appreciate your kind words
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Review from Alan R (Friend of Resident) published on 6 December 2024
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Reply from Kasia Szatowska, Manager at Holly Tree Lodge EMI Nursing Home
Thank you for your positive feedback regarding the care provided at Holly Tree Lodge. We truly appreciate your kind words.
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Review from J S (Daughter of Resident) published on 3 December 2024
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Reply from Kasia Szatowska, Manager at Holly Tree Lodge EMI Nursing Home
Thank you for the feedback about your mum's care at Holly Tree Lodge. We truly appreciate your kind words and are so glad to hear that she received the care and attention she deserved. Our team works hard to provide the best possible environment for all our residents, and your feedback means a lot to us.
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Review from I G (Daughter of Resident) published on 21 November 2024
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Reply from Kasia Szatowska, Manager at Holly Tree Lodge EMI Nursing Home
Thank you so much for your kind feedback. We are delighted to hear that you're happy with the care your dad receives at Holly Tree Lodge. It means a lot to us, and we will continue to ensure he feels supported, comfortable, and valued. Your words truly encourage our team. Thank you again!
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Review from Jeff B (Husband of Resident) published on 21 November 2024
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Reply from Kasia Szatowska, Manager at Holly Tree Lodge EMI Nursing Home
Thank you for your kind feedback regarding the care your wife receives at Holly Tree Lodge. It means a great deal to us that her experience has been positive, and we're honoured to support her well-being. Your appreciation motivates our team to continue providing compassionate and dedicated care.
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Review from H F (Wife of Resident) published on 19 November 2024
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Reply from Kasia Szatowska, Manager at Holly Tree Lodge EMI Nursing Home
Thank you so much for your kind words about the care your husband received at Holly Tree Lodge. We are truly grateful for your feedback and are pleased to know we could provide the support and care he needed. Your appreciation means a lot to our team, and we will share your lovely comments with them.
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Review from Robert H (Son of Resident) published on 19 November 2024
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Reply from Kasia Szatowska, Manager at Holly Tree Lodge EMI Nursing Home
Thank you for sharing your feedback about the care your mum received at Holly Tree Lodge. We're glad to hear about your experience and truly appreciate your thoughts.
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Review from Richard H (Son of Resident) published on 19 November 2024
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Reply from Kasia Szatowska, Manager at Holly Tree Lodge EMI Nursing Home
Thank you for leaving such thoughtful feedback about the care your mum received and your experience with our staff at Holly Tree Lodge. We're delighted to hear your positive reflections - it means so much to our team, who are dedicated to providing compassionate and professional support.
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Review from Jane R (Daughter-in-law of Resident) published on 19 August 2024
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Reply from Kasia Szatowska, Manager at Holly Tree Lodge EMI Nursing Home
Thank you very much for taking the time to share your feedback about your experience at Holly Tree Lodge. We take great pride in maintaining high standards of care, and we are thrilled to hear that your experience with us has been a positive one. Your kind words are greatly appreciated and will be shared with our team.
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Review from V R (Son of Resident) published on 15 August 2024
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Reply from Kasia Szatowska, Manager at Holly Tree Lodge EMI Nursing Home
Thank you so much for your kind words and positive review. We're thrilled to hear that you are pleased with the care and support provided. Your feedback means a lot to us and reinforces our commitment to delivering the best possible care.
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Review from J S (Daughter of Resident) published on 22 May 2024
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Reply from Kasia Szatowska, Manager at Holly Tree Lodge EMI Nursing Home
Thank you for leaving such positive feedback regarding the care and our staff. We are delighted to hear that your experience has been satisfactory. Your kind words motivate us to continue providing the best possible service.
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Review from Alexander B (Husband of Resident) published on 9 May 2024
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The Review Score of 9.9 (9.871) out of 10 for Holly Tree Lodge EMI Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 37 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.871 for Holly Tree Lodge EMI Nursing Home is calculated as follows: ( (386 Excellents x 5) + (42 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 435 Ratings = 4.871
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Holly Tree Lodge EMI Nursing Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 37 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Nov 2019
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Job Title: Deputy Manager RGN
Joined: 2021
"I began my journey into the care home as a Registered Nurse, ready to face the challenges. Although it was a test, I also found many positive aspects. After a year, I was promoted to the position of Deputy Manager, which allowed me to gain further experience. Both roles have given me a lot of satisfaction and enabled me to find fulfilment in my work. Alongside the residents and their families, we can genuinely say that we are building the Holly Tree Lodge Family."
"Our care and dedication make this place truly special. I really appreciate the strong support from Andrew and Steve and the managers, their frequent visits, attention to detail and their commitment to promoting staff training. These aspects make our company a great place to work."
Job Title: Administrator
Joined: 2012
Sarah came to Holly Tree and was initially employed as the activities coordinator, then was promoted to Senior Care Assistant. She decided to take a different career path and became a home administrator.
"We are a family at Holly Tree and I love working here, the owners are willing to help with anything you need."