Open Visiting
A car park in front of reception at the home and also a car park to the rear of the property.
Holly Tree Lodge EMI Nursing Home has a Review Score of 9.9 (9.871) out of 10, based on 37 reviews in the last 2 years. Over all time Holly Tree Lodge EMI Nursing Home has 87 reviews.
Review from Alan B (Son of Resident) published on 25 April 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kasia Szatowska, Manager at Holly Tree Lodge EMI Nursing Home
Thank you so much for leaving such positive feedback about Holly Tree Lodge and the care your mum received. We are delighted to hear that she had a positive experience with us. Your kind words mean a lot to us and motivate us to continue providing exceptional care.
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Review from B N (Daughter of Resident) published on 22 April 2024
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Kasia Szatowska, Manager at Holly Tree Lodge EMI Nursing Home
Thank you so much for taking the time to leave such heartwarming feedback regarding the care, nurses, staff, and overall experience at our care home. At Holly Tree Lodge, we strive to provide the highest standard of care and support to our residents and their families, and it's incredibly rewarding to receive such positive feedback.
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Review from Derick S (Wife of Resident) published on 16 April 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kasia Szatowska, Manager at Holly Tree Lodge EMI Nursing Home
We are delighted to hear about your positive experience at Holly Tree Lodge. Providing exceptional care to your wife is our top priority, and we are thrilled that you are satisfied with her level of care. Thank you for taking the time to share your feedback with us.
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Review from Gladys H (Wife of Resident) published on 12 April 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kasia Szatowska, Manager at Holly Tree Lodge EMI Nursing Home
We greatly appreciate your positive feedback about our care home, staff, and the level of care provided. It's heartwarming to hear that you found our team attentive and caring.
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Review from C C (Daughter of Resident) published on 12 April 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kasia Szatowska, Manager at Holly Tree Lodge EMI Nursing Home
Thank you so much for your kind feedback! We're delighted to hear about your positive experience at our care home.
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Review from P B (Son of Resident) published on 12 April 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Kasia Szatowska, Manager at Holly Tree Lodge EMI Nursing Home
Thank you for sharing your feedback with us! We're delighted to know that your mum feels cared for and looked after during her stay. Providing comfort and support to our residents is our top priority and we're committed to making her stay as enjoyable as possible. If there's anything else we can do to enhance her experience, please don't hesitate to reach out.
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Review from Mark B (Son of Resident) published on 12 April 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Kasia Szatowska, Manager at Holly Tree Lodge EMI Nursing Home
Thank you very much for your feedback! We're thrilled to hear that you're pleased with the care your mum receives. Our top priority is ensuring she receives the support and attention she needs to thrive.
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Review from Shaun P (Son of Resident) published on 16 January 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Kasia Szatowska, Manager at Holly Tree Lodge EMI Nursing Home
Thank you so much for your kind words and positive feedback! I truly appreciate you taking the time to share your thoughts. It's always rewarding to hear that our efforts are making a positive impact.
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Review from Amy E (Granddaughter of Resident) published on 9 January 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Kasia Szatowska, Manager at Holly Tree Lodge EMI Nursing Home
Thank you so much for your review! It means a lot to us that your family member feels cared for at Holly Tree Lodge Care Home. We appreciate you choosing our care home.
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Review from Dawn B (Wife of Resident) published on 4 January 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Kasia Szatowska, Manager at Holly Tree Lodge EMI Nursing Home
Thank you so much for your kind words! Your positive feedback means a lot to us, and I'm delighted to hear that you are pleased with the quality of care at Holly Tree Lodge. I will make sure to share your review with our entire team – they will be thrilled to know their efforts are making a positive impact.
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Review from Michael F (Son of Resident) published on 11 December 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Kasia Szatowska, Manager at Holly Tree Lodge EMI Nursing Home
Thank you for taking the time to write such positive feedback. We are delighted to hear that your dad is enjoying his life at Holly Tree Lodge and will ensure that your kind comments are passed on to the whole team.
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Review from Barrie H (Cousin of Resident) published on 27 November 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Barbara W (Wife of Resident) published on 23 November 2023
Submitted via Postal Card •
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5.0 out of 5
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Review from L A (Mother of Resident) published on 20 June 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Thomas Ogden, Head of Development and Engagement at Holly Tree Lodge EMI Nursing Home
Thank you so much for your positive comments regarding our home and team.
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Review from Claire L (Brother of Resident) published on 20 June 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Thomas Ogden, Head of Development and Engagement at Holly Tree Lodge EMI Nursing Home
Thank you so much for your positive comments regarding our home and team.
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Review from Susan L (Daughter of Resident) published on 15 June 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Thomas Ogden, Head of Development and Engagement at Holly Tree Lodge EMI Nursing Home
Thank you so much for your positive comments regarding our home and team.
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Review from J R (Friend of Resident) published on 10 May 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Thomas Ogden, Head of Development and Engagement at Holly Tree Lodge EMI Nursing Home
Thank you so much for your positive comments regarding our home and team.
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Review from Mark H (Son of Resident) published on 21 March 2023
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
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Review from Marley S (Grandson of Resident) published on 21 March 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Andrew Savage, Managing Director at Holly Tree Lodge EMI Nursing Home
This is really kind, thanks for taking the time to give the manager and her team this wonderful feedback, Kind regards.
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Review from Betty P (Wife of Resident) published on 21 March 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Andrew Savage, Managing Director at Holly Tree Lodge EMI Nursing Home
Thank you so much for the positive feedback, the staff and manager will really appreciate your kind words, Kind regards.
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The Review Score of 9.9 (9.871) out of 10 for Holly Tree Lodge EMI Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 37 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.871 for Holly Tree Lodge EMI Nursing Home is calculated as follows: ( (386 Excellents x 5) + (42 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 435 Ratings = 4.871
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Holly Tree Lodge EMI Nursing Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 37 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Nov 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Deputy Manager RGN
Joined: 2021
"I began my journey into the care home as a Registered Nurse, ready to face the challenges. Although it was a test, I also found many positive aspects. After a year, I was promoted to the position of Deputy Manager, which allowed me to gain further experience. Both roles have given me a lot of satisfaction and enabled me to find fulfilment in my work. Alongside the residents and their families, we can genuinely say that we are building the Holly Tree Lodge Family."
"Our care and dedication make this place truly special. I really appreciate the strong support from Andrew and Steve and the managers, their frequent visits, attention to detail and their commitment to promoting staff training. These aspects make our company a great place to work."
Job Title: Administrator
Joined: 2012
Sarah came to Holly Tree and was initially employed as the activities coordinator, then was promoted to Senior Care Assistant. She decided to take a different career path and became a home administrator.
"We are a family at Holly Tree and I love working here, the owners are willing to help with anything you need."
Job Title: RGN
Joined: 2021
My name is Desire, and I’m a Registered General Nurse (RGN) at Holly Tree Lodge, where I’ve worked for several years. I truly enjoy my role, especially supporting individuals with challenging behaviour and mental health needs. We have a great team at Holly Tree Lodge, and we support each other to ensure all our residents receive the highest standard of care.
Job Title: Team Leader
Joined: 2023
My name is Hayley and I work at Holly Tree Lodge as a Team Leader. I truly enjoy being part of this team for many reasons—the welcoming atmosphere, the wonderful colleagues I work alongside, and of course, our amazing residents.
I believe we’ve created a supportive and positive environment where both staff and residents feel valued. We work together closely, and that teamwork really shines through in the care we provide. It’s a place where everyone looks out for each other, and I’m proud to be part of it.
Job Title: Registered Manager
Joined: 2021
I’ve worked as the Registered Manager at Holly Tree Lodge for several years, and it’s a role I truly enjoy. What makes this place special is the people—the dedicated team I work with every day and the wonderful residents we support.
There’s a real sense of community here. We face challenges together, support one another, and celebrate the progress and small wins along the way. It’s incredibly rewarding to see the positive impact we make in our residents’ lives. Holly Tree Lodge feels more like a family than just a workplace, and that’s what makes it so fulfilling for me.
Job Title: Deputy Manager
Joined: 2021
I love working at Holly Tree Lodge — this is true. My work is often under pressure, with tight timescales and daily challenges, but this is exactly what motivates me every single day. I enjoy making a difference in people’s lives, supporting our residents, and ensuring that, despite their mental or physical conditions, they still have a good quality of life
Job Title: Chef
Joined: 2008
My name is Jessica, and I work at Holly Tree Lodge as a chef. I truly enjoy working here because every day brings a new opportunity to make a difference. Cooking for our residents isn’t just about preparing meals — it’s about bringing comfort, joy, and a sense of home to people who deserve the very best.
Job Title: Painters
Joined: 2012
We are painters and decorators for Trust Care Ltd, and we’re often working at Holly Tree Lodge. Our job is to make sure the environment feels warm, welcoming, and truly homely for the residents. We understand how important it is for people to live in a space that’s not only safe and clean but also beautifully decorated and comforting
Job Title: Activity Coordinator
Joined: 2023
My name is Emma, and I’m the Lead of Activity Coordination at Holly Tree Lodge. I plan and lead engaging, meaningful activities that bring joy, connection, and purpose to our residents’ lives. Every smile, laugh, and shared moment makes my role truly rewarding
