Highstone Mews Care Home

Highstone Road, Worsborough Common, Barnsley S70 4DX
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9.8 65 Reviews
  • Highstone Mews Care Home, Barnsley
Highstone Mews Care Home provides residents with a warm and welcoming living environment where they can enjoy a range of stimulating activities and pursue any existing interests or hobbies that they may have or learn new ones.

The home's dedicated activities coordinator organises a range of group activities that take place both indoors and in the home's gardens.

Highstone Mews Care Home is located in Barnsley and staff at the home work to get-to-know each resident as an individual and gain a good understanding of their personal care and support needs.

The home feature en-suite single rooms, has a TV and lounge area, lift access throughout and rooms with flat screen TV's, while residents can enjoy access to Wi-Fi if they desire.

Residents have access to the home's hair salon and a chiropodist regularly visits. Highstone Mews has strong links with the local community and children from nearby schools often participate in events at the home, such as Christmas and the Harvest Festival. The local vicar visits the home monthly and provides services to residents.

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Care Provided by Highstone Mews Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 62 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Chloe Evans (Home Manager)
  • Admission Criteria
    • Separate EMI unit
    • Ages 18+
  • Room Information
    • Single Rooms (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Highstone Mews Care Home Reviews (65)

Total of 65, showing 1-20
9.8

Highstone Mews Care Home has a Review Score of 9.8 (9.848) out of 10, based on 15 reviews in the last 2 years. Over all time Highstone Mews Care Home has 65 reviews.

Overall Experience

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  • 18
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Date Published

65
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Review from H T (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was a resident at Highstone Mews Care Home for 2 years until she recently passed. The dedication of the staff was exceptional and they genuinely cared for my Mum, and our family, throughout this time.
Their support was above and beyond, and their interaction with the residents is everything
you would want for your family member, when in care.
We cannot thank the staff enough for their hard work, in what must be a very challenging occupation.

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Review from Jayne D (Daughter of Resident) published on 2 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highstone Mews Care Home has surpassed our expectations of a care home. From the first visit, we were impressed by the cleanliness and friendly welcome. Many of the staff are local and this really helps both us and Mum feel at home and settled. It has been nearly two months now and we have not had a
single concern with a member of staff, unlike experiences I've heard from friends with family in other care homes. The activities and food are other stand-outs. Mum was barely eating and disengaged, would not cooperate with the hospital OT. Now she is having small, regular meals and her mobility is better than it has been for months. Thank you very much for looking after her so well.

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Review from Diane B (Daughter-in-law of Resident) published on 27 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is staying at Highstone Mews initially for respite, but we as a family hope it will become her permanent home if she is happy and settles there. The staff are amazing very knowledgeable and on the ball with her very complex needs. The place is immaculate and the other residents are
friendly. She has had her hair done and is eating well, gaining weight and we are delighted.

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Review from Matt J (Son of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Emergency respite for my elderly mum who suffers dementia. The facilities are beautiful and very homely. The staff are amazing and I mean amazing, the two carers are wonderful and so caring and nothing was any trouble.
The food is delightful and home-cooked.
Very happy with the whole package.

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Review from Luke H (Son of Resident) published on 13 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently moved into Highstone Mews and I can 110% say that all the staff there are amazing and treat every single resident with the utmost dignity and respect. My mum is settling in very well and has already built some great relationships with staff members and the other residents on Mum's
unit. You are all outstanding in what you do. Thank you.

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Review from M A (Son of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall our family have had an excellent relationship, and experience with all the staff at Highstone Mews. The staff are very helpful and you can tell that they really care for the residents. One thing that might be improved might be to make the place a bit more homely perhaps. Overall though, we are
very happy Mother has gained weight and seems genuinely very happy there.

Reply from Michael Smith, Operations Director at Highstone Mews Care Home

Good Afternoon.thank you so much for taking the time to complete this review. We would be keen to look at how we can increase your scores to 5 stars in all areas. If you could pop and see a member of the Management team, we would be happy to discuss any suggestions you may have. Thank you.


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Review from E K (Daughter of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has settled in well since being at Highstone. Kept entertained with activities and appeared happy and content. Hygiene standards very good especially with incontinent service users and personal care. Staff very welcoming and accommodating. Good meal options provided daily including refreshments.
I feel relaxed knowing my dad is safe and happy here.

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Review from G C (Daughter-in-law of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was initially admitted for rehabilitation. She felt so happy and comfortable during this time, that she was prepared to consider permanent care. Permanent care was essential for her at this time. The process of her being found a room and her settling into the care setting was been amazingly
smooth. The staff have been kind, efficient and extremely grateful for all their love and support.

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Review from Pauline M (Daughter of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff for all the care and love shown to my mum and myself, it’s definitely a 5*. Mum was always clean and cared for, food is lovely, staff are always there to help they honestly go above and beyond for the family.

Reply from Michael Smith, Head of Operations at Highstone Mews Care Home

Thank you so much for your wonderful review, I can't wait to share this with the team.


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Review from W T (Grandson of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff who take pride in caring for the residents, there is always something going on for them to keep a smile on their faces. Every time I go visit, there is always a member of staff sat in the lounge talking to the residents.

Reply from Michael Smith, Operations Director at Highstone Mews Care Home

Thank you so much for your kind words, I will share this lovely feedback with our team.


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Review from D M (Daughter of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was very difficult putting my mum into a care home after caring for her myself for 17 years. Highstone Mews exceeded my expectations. My mum is very well cared for and I would highly recommend your home to anyone.

Reply from Michael Smith, Operations Director at Highstone Mews Care Home

Thank you for your kind words, we understand that it is a difficult decision to make, but feel very privileged that you have selected us to care for your mum.


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Review from Jo M (Daughter of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Highstone Mews in May 2023. The staff immediately made my mum feel cared for and relaxed. They take time to work out what is needed for each resident and involve myself and my sister in all aspects of Mum's life in her new home.
We dreaded the time when Mum had to leave her home,
but Highstone Mews has exceeded our expectations and Mum is thriving. The dementia wing is relatively small, meaning good staff to resident numbers, something we really value.
Meals and snacks are served regularly, with a variety of homemade hot lunches being a particular highlight of Mum's day.
The cleaning and laundry staff do a brilliant job of keeping the home fresh and clean. All staff have the same priority, the health, comfort and safety of residents.

Reply from Michael Smith, Operations Director at Highstone Mews Care Home

Thank you so much for your positive review, we can't wait to share this with the team in our next meeting.
If we can further improve your experience of the service we provide, please speak to a member of the team when you next visit us.


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Review from A C (Daughter of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An extremely friendly home. Staff are professional, friendly and show compassion, they are always happy to answer my questions! Dad is cared for to the highest standard. He enjoys the daily activities. The food is excellent. The home is extremely clean!

Reply from Michael Dudley-Smith, Group Operations Director. at Highstone Mews Care Home

Wow, thank you so very much for your wonderful feedback. I can't wait to share your kind words with the teams, it really gives everyone a boost to know that people are happy with our efforts.
Warmest Regards
Michael
Operations Director


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Review from Jennifer H (Daughter of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent the last 7 months of his life at Highstone Mews. No matter how many unexpected visits I made, the home was always spotless.
It never had a negative odour. The staff were not only brilliant with my dad, looking after his every need, they always made sure me and my family were alright.
The food always looked delicious and fresh. I would not hesitate to recommend the home. Having peace of mind knowing your loved one is cared for as good as Dad was meant everything. Thank you.

Reply from Michael Smith, Head of Operations at Highstone Mews Care Home

Good morning.
Thank you so very much for your kind and encouraging words., it really does mean a lot to us. We do like to think of our residents and their families like a part of our own extended family. We will discuss your feedback in the next staff meeting.
Kind Regards
Operations Director


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Review from Edna B (Wife of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the home we got, the patient is very happy. That makes me very happy. I miss him at home but I know he is very safe and well looked after.

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Review from K B (Wife of Resident) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Highstone Mews Care Home extremely well run. From management right down the line everyone who works there is very caring and friendly. My husband had a really good experience with everyone. He was comfortable and felt very secure and well cared for.
I wish to thank everyone, wish you all the
very best, and to say a big thank you.

Reply from Michael Smith, Head of Operations at Highstone Mews Care Home

Good Morning.
Thank you for taking the time to complete a review on your experience at Highstone Mews.
We really do appreciate your feedback.
I will ensure that the team are updated, they will be really happy with your kind words.
Thank you.


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Review from D B (Husband of Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you for the happy and friendly care my wife received during her time in respite with you. The staff were great. Thank you.

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Review from S S (Daughter of Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum recently spent two weeks respite at Highstone Mews Care Home. she requires a high level of physical support due to her advance Alzheimer's Highstone Mews provided Mum excellent care. Having been let down by an alternative care home a couple of weeks before our holiday finding a home with the physical
aids and support was essential. Highstone Mews were enthusiastic to help and we weren't disappointed. Thank you.

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Review from Dorrinda B (Daughter of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a lovely care home, all the staff look after my mum well. They are lovely staff and my mum loves it there.

Reply from Michael Smith, Head of Operations at Highstone Mews Care Home

Hi,
Thank you so much for your kind words, I will be sure to pass this on to the team.
Kindest Regards.
Michael


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Review from D S (Son of Resident) published on 7 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother had good care from the immediate care staff, they could not have been better.
However, the practises of the management left a lot to be desired. Labeling my mother as a thief did not go down well, when she never has been - nor is she now she is in her new care home. I think a lot of it
was to do with them wanting the room that she was contracted for and wanted to move her into the higher grade dementia unit (more money for them!).
She was/still not is ready for that kind of unit yet, almost twelve months later.
So, the efforts of the carers gets Highstone the score of 5, if it were down to the management it would be a zero.

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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Highstone Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.848 for Highstone Mews Care Home is calculated as follows: ( (154 Excellents x 5) + (21 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 178 Ratings = 4.848

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highstone Mews Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Frequently Asked Questions about Highstone Mews Care Home

What types of Care is Highstone Mews Care Home registered for?

Older Person Care, Dementia, Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Highstone Mews Care Home provide?

Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Highstone Mews Care Home have?

There are 62 Single Rooms.

What are the Facilities & Services at Highstone Mews Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Highstone Mews Care Home to the centre of Barnsley?

0.7 mile(s) as the crow flies, distance by road may be significantly further.