Highstone Mews Care Home

Highstone Road, Worsborough Common, Barnsley S70 4DX
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9.8 65 Reviews
  • Highstone Mews Care Home, Barnsley
Highstone Mews Care Home provides residents with a warm and welcoming living environment where they can enjoy a range of stimulating activities and pursue any existing interests or hobbies that they may have or learn new ones.

The home's dedicated activities coordinator organises a range of group activities that take place both indoors and in the home's gardens.

Highstone Mews Care Home is located in Barnsley and staff at the home work to get-to-know each resident as an individual and gain a good understanding of their personal care and support needs.

The home feature en-suite single rooms, has a TV and lounge area, lift access throughout and rooms with flat screen TV's, while residents can enjoy access to Wi-Fi if they desire.

Residents have access to the home's hair salon and a chiropodist regularly visits. Highstone Mews has strong links with the local community and children from nearby schools often participate in events at the home, such as Christmas and the Harvest Festival. The local vicar visits the home monthly and provides services to residents.

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Care Provided by Highstone Mews Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 62 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Chloe Evans (Home Manager)
  • Admission Criteria
    • Separate EMI unit
    • Ages 18+
  • Room Information
    • Single Rooms (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Highstone Mews Care Home Reviews (65)

Total of 65, showing 21-40
9.8

Highstone Mews Care Home has a Review Score of 9.8 (9.848) out of 10, based on 15 reviews in the last 2 years. Over all time Highstone Mews Care Home has 65 reviews.

Overall Experience

  • 44
  • 18
  • 2
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  • 0

Date Published

65
3
8
15
50

Review from Deanne s (Daughter of Resident) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice environment, kind care staff. Mum is very difficult and the staff have been very supportive and caring both to us and her.

Reply from Michael Smith, Head of Operations at Highstone Mews Care Home

Hi,
Thank you so much for your kind words, we are glad that you and your mother feel supported and cared for.
I will pass this on to the team.
Thank you


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Review from A W (Daughter of Resident) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Best possible care we could have hoped for our mother. All staff are extremely kind and helpful and are on hand anytime they are needed.
Mum says the food is very good. The afternoon tea for the Jubilee for family and friends was wonderful.

Reply from Michael Smith, Head of Operations at Highstone Mews Care Home

Thank you so much for your kind words. I will be sure to pass them on to the team.


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Review from P J (Son-in-law of Resident) published on 28 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff at Highstone Mews Care Home have been absolutely marvellous. We could not wish for more caring and passionate people to care for our loved ones.
Thank you so much.
The key worker/point of contact from day one was and is outstanding.

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Review from R W (Daughter of Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Even though the past sixteen months, with the pandemic, has made the care of residents in the home extremely challenging the staff and management have done an admirable job. The home has continued to be a happy, safe and caring environment with good relationships throughout. My mother has always been
treated with great care and patience and has always been clean and well looked after. She is always spoken to with respect and dignity and reassured when necessary. Like all residents, she experiences a variety of suitable activities. Also, the management are open, approachable and always helpful with any questions, queries or concerns.

Reply from Michael Dudley-Smith, Head of Operations at Highstone Mews Care Home

Hi,
Thank you for your wonderful feedback, it is so nice to see that our efforts are recognised by residents and their loved ones.
Kind regards
Michael


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Review from Leanne C (Granddaughter of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t thank the staff enough for all the love, care and attention they have given my nannan while she has been in their care. The love and support they show towards my mum as well it's amazing. They go above and beyond and really do care about their residents as if they were their own family members.
Thank you so so much, Highstone Mews.

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Review from Kerry B (Granddaughter of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we cannot thank the staff at Highstone Mews enough for the continued care of my Nan. My Nan entered the care home just before the lockdown, this was a very difficult decision for my mum to make however it happened to be the best. Not only have the staff gone above and beyond to make every
day fun for the residents they also helped us through the process. Not being able to visit has been tough but the regular updates and the effort they have gone to keep residents in touch with their loved ones throughout the pandemic is nothing short of amazing. Excellent care, very clean and one happy Nan. From the bottom of our hearts thank you.

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Review from Sondria J (Friend of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As a full-time carer and friend to one of the residents now at Highstone Mews I could not be happier with the care that she has been given since leaving mine.
The adjustment has been difficult for us both, and Covid has made it painful in many ways, but the staff's readiness to answers questions on
a day to day matter, the importance they put on making sure that each person there feels it is their home. The relaxed use of the phone when you call to speak with your loved one has really put my mind at ease. The building of the POD room for viewing visit, really nice touch.
There is always room for improvement but at Highstone Mews care is not one of them and if I have to name one person who for me is always on point it has to be one of the nurses in Kingstone. A caring nurse and helper who gets the job done.

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Review from Rachael H (Granddaughter of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nannan has been in Highstone Mews for just over a year. You’re great, like family and we can go at any time. The carer has gone above and beyond getting my nan's medication sorted - it is honestly like home from home.

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Review from Janice A (Daughter of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A care home not only needs good management but also the numbers of carers and a caring, loving attitude of those carers. The staff have been great with my dad who has Alzheimer’s, he became too aggressive to care for at home, but the family were worried how he would be able to cope in a care home. At
Highstone Mews, the staff are very caring, they have different activities for them, they are able to walk about if they want to (within the home). My dad may occasionally have an outburst, on the whole, he is calm and happy, which is all down to the staff. I’m so very grateful that my dad ended up at Highstone Mews after being disgusted with his care at another care home that he attended for respite care. Brilliant staff and management.

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Review from B D (Resident) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home itself is pleasant and comfortable. Everywhere is cleaned daily. I've been very happy here. The staff are efficient and friendly. Nothing is too much trouble for them. They get to know everyone and treat them as individuals, which is important. The department I've been staying in over the last
few months is faultless in my opinion. I would recommend it to everyone.

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Review from D B (Resident) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent; they always have time for you. Good variety of meals which I enjoy, not too keen on fish on a Friday, but can't complain.

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Review from G G (Son of Resident) published on 3 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I wish to thank the staff of Highstone Mews for all the love, compassion and kindness that they have shown towards my mother in the eight years that she has spent at this care home. They treated her in much the same way that they would treat one of their own family members. They always ensured that
her dignity was maintained. I also appreciate the support I received in her final days.

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Review from Barry M (Son of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who is 95 was admitted to the rehabilitation section of this home on the 6th of May, after falling and breaking her arm. My mother has nothing but the highest praise for both the establishment and all the staff. She told me the staff were marvellous and nothing was too much trouble. She says
she was looked after with care and dignity, the meals were wonderful and varied. The care of the staff has obviously gone a long way to enable her to be released to her home address on the 23rd June along with a care and physiotherapy plan being put in place. Whenever I rang to speak to her the staff were always jovial, pleasant and helpful. This home is an absolute credit compared to the horror stories relating to care homes, many of which should take a leaf out of their book.

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Review from Zena B (Daughter of Resident) published on 7 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother loved being here. The staff were terrific with her and totally understood her "Yorkshire" sense of humour. She wasn't always easy and could be very stubborn but she was jollied along. She was at Highstone Mews at various points in the last year. She regarded staff as members of her extended
family. She shared their stories as they shared hers which gave her a sense of belonging. After being in hospital her return to Highstone was nearly as good as if she had got back to her own home. She made as much progress as she could and didn't want to leave.

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Review from B D (Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and attentive; they are always willing to help in every way. I would be nice to have showering facilities. I would recommend it to anyone who needs to use the facility.

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Review from Alison P (Daughter of Resident) published on 28 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing place with lovely caring staff.
I would not hesitate to recommend this home.
As soon as you walk in, you just know how caring and friendly the staff are.

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Review from W S (Son of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has only been in a few days so don't think I can give a very good assessment, but as for the chat I've seen so far it seems a very good establishment with plenty of helpful staff. Hopefully what I have seen so far will continue.

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Review from Michael C (Son of Resident) published on 24 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s something you never think that you will have to do, placing your Mum into care - but the comfort and reassurance I have since she has moved into Highstone is massive.
She is treated with dignity and care, is safe and secure, well-fed and receives great interaction from a caring team.
I highly
endorse this care home for dementia suffering elderly care.

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Review from Aud S (Daughter of Resident) published on 24 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is not just a nursing home, it's a family.
I can't thank all the team enough for looking after my mum.

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Review from M J (Friend of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every time we enter the building, we are met with a very warm, welcoming atmosphere. All the staff are very friendly and all past the time of day.
The rooms are very clean, although could do with decorating (but this is a little minor). The care the staff have given; has been very good.
Water is always
available, and tea is served throughout the day. Meals are very nice I have been told, apart from the fish on Friday's. Plenty of activities for the services users to join in with.
Overall, I think Highstane Mews is a well-managed home, and I would not have second thoughts to recommend the home to anyone needing this service.
Thank you for everything you have done for my friend.

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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Highstone Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.848 for Highstone Mews Care Home is calculated as follows: ( (154 Excellents x 5) + (21 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 178 Ratings = 4.848

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highstone Mews Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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