Review from A A (Son-in-law of Resident) published on 25 May 2019
Submitted via Postal Card • Report

Overall Experience

The staff are very friendly and attentive. The atmosphere has a family feel about it, staff interact with residents as if they have known them years.
Treating them as a good friend. They are busy and nothing is too much trouble. Someone is always around to speak to. The management have made this home

outstanding in my eyes. The hard work and dedication is evident throughout.

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Review from Angela A (Mother of Resident) published on 25 May 2019
Submitted via Postal Card • Report

Overall Experience

The staff are very friendly and welcoming. They are helpful and have settled my mum in very well both the managers are approachable and helpful.
The care home is clean and has no unpleasant smell of urine which assures me that all the residents are properly cared for. I was apprehensive at first, due

to past reports however, this care home has now been turned around completely. Fantastic.

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Review from Philip M (Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience

Staff all very good. Dignity always maintained. Meals, some good, some not so good. Good choice.

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Review from T C (Daughter of Resident) published on 21 May 2018
Submitted via Website • Report

Overall Experience

Both my parents had to go into Highstone Mews together, it was a difficult time for them and us, but staff went above their duties to help them settle. Mum and Dad were well cared for, we knew they were safe and anything they wanted they could have. We visited daily so we were there a lot. I can honestly

say all the staff including office staff, cleaners and managers had a genuine bond with both my parents and looked after them amazingly and they helped us as a family too when we found things difficult. Both my parents passed away in the home (which was our wish) and the care and dignity they received up until the end was first class. Thank you to you all, but especially senior carers and all the care staff.

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Review from Joan B (Wife of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience

In my experience, over the last 5 years, Highstone Mews has now become a very friendly and helpful home. The staff have all the training they need to ensure that all residents have a caring environment and are led by a good management.

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Review from Elizabeth H (Wife of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience

My husband was brought to Highstone Mews for rehabilitation. Since being here he has been treated extremely well. He receives daily physio and is improving daily. The staff are all caring and respectful and treat him really well.

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Review from Christine A (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience

My Mother has been in Highstone Mews for the past 4 years and since the new management came things have even improved more. All the staff are so helpful and I know I can contact them at any time day or night. I am very happy with my Mother's care and if there is a problem they always get in touch with

me.

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Review from Roy D (Husband of Resident) published on 26 April 2018
Submitted via Postal Card • Report

Overall Experience

We moved my wife to this care home from another care home (very poor treatment)! Been very happy with my wife's care at this care home, well looked after and treated with dignity. We have to travel to see her but I think she is very well looked after here and all staff are very kind and considerate.

(Super staff) I feel it is as good as you can wish for.

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Review from J M (Daughter of Resident) published on 26 April 2018
Submitted via Postal Card • Report

Overall Experience

We have had considerable difficulty placing our Mum in a suitable care home but Highstone Mews was willing to admit her and their care, staff and general support has been fantastic, from admission onwards. Mum is now settled, had a full medication review and is coming along nicely. It is a pleasure

to visit the home, the welcome fabulous and the staff amazing!!

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Review from Margaret J (Resident) assisted by family/friend published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience

Never having been in a care home as a resident, I did not know what to expect. My impression was very favourable. The staff were very kind and understanding and I felt safe and cared for.

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Review from L A (Wife of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience

Always pleasant, always caring, always aware, friendly atmosphere. All is well with staff. Superb.

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Review from M B (Resident) published on 27 November 2017
Submitted via Postal Card • Report

Overall Experience

Polite to everyone. Kind, pleasant, caring and made you feel at ease nothing is too much trouble.

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Review from K F (Daughter of Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience

My mother came into Highstone Mews again for a long weekend. Whilst staying, staff noticed my mother wasn't well, they acted instantly getting her the care she needed. They kept me in the loop the whole time.
I am very grateful for what they did for my mother.

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Review from J R (Granddaughter of Resident) published on 11 May 2017
Submitted via Website • Report

Overall Experience

My nan stayed at Highstone Mews for a week, we never thought she would go in a home but she absolutely loved it, she said the rooms were nicely decorated and the staff always went that extra mile for her and the other residents. The meals were lovely. She is booked in again for a week.

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Review from Lewis I (Resident) published on 2 April 2017
Submitted via Postal Card • Report

Overall Experience

I think it is alright. The staff are wonderful. I have only been in one room for a short stay.
Thank you.

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Review from Julie I (Wife of Resident) published on 2 April 2017
Submitted via Postal Card • Report

Overall Experience

My husband has only been here a few days and he has been well cared for. The staff are very nice and so helpful and caring.

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Review from E W (Daughter of Resident) published on 16 February 2017
Submitted via Postal Card • Report

Overall Experience

The establishment was clean, care given was to a high standard and my mother was happy. Her room was slightly furnished with enough space for her belongings and she could talk to staff on a 1:1 level when wished.
Although there were activities, she was not able to take part due to her condition so

staff came in to give her support when the family could not get in.

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Review from Evora B (Daughter of Resident) published on 15 February 2017
Submitted via Postal Card • Report

Overall Experience

My mother was recuperating well and initially enjoying her time at this residence. Her illness meant she could not get out of bed and so staff helped as much as possible when my brothers and sisters were not around. They knew when she was not feeling right and talked to her directly with care levels

not available at other places.

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Review from Diane D (Niece of Resident) published on 25 January 2017
Submitted via Postal Card • Report

Overall Experience

When Highstone Mews was owned by the previous managers I was very disappointed with the way the home was being run and how the residents were being cared for and lack of training for the staff but now the new managers have taken over I am starting to see improvements in everything I was recently disappointed

in. Keep up the good work.

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Review from Amelia S (Sister of Resident) published on 17 January 2017
Submitted via Postal Card • Report

Overall Experience

Removed my sister from a very unsuitable care home. Popped into Highstone Mews without an appointment and was very impressed. Lovely caring staff, very clean and the manager is very helpful and understanding and kind. He helped arranged the transfer. I know my sister will be happy in Highstone Mews.

My sister's face lit up when we took her into the reception area. Thank you to the staff and manager at Highstone Mews.

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