Ample on site parking for Valley Park only. Valley Park is also opposite a local taxi company and public bus stop.
Valley Park has a Review Score of 7.4 (7.362) out of 10, based on 1 reviews in the last 2 years. Over all time Valley Park has 7 reviews.
Review from Julie H (Daughter of Resident) published on 23 January 2024
Submitted via Website •
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Reply from Andrea Mitchell, Registered manager at Valley Park
Thank you very much. We wish your dad and you all good luck for the future.
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Review from Lisa S (Granddaughter of Resident) published on 4 August 2017
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Review from C G (Nephew of Resident) published on 10 July 2017
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Review from Gerald W (Son of Resident) published on 6 June 2017
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Review from Wayne M (Son of Resident) published on 6 June 2017
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Review from Arthur D (Son of Resident) published on 30 May 2017
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Review from Margaret P (Daughter of Resident) published on 25 May 2017
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The Review Score of 7.4 (7.362) out of 10 for Valley Park is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.273 for Valley Park is calculated as follows: ( (3 Excellents x 5) + (8 Goods x 4) ) ÷ 11 Ratings = 4.273
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.089 Points relating to the number of positive Reviews for Valley Park is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2. 1 Positive Reviews ÷ 11.2 = 0.089
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Oct 2024
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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