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Water Royd House Nursing Home has a Review Score of 9.6 (9.566) out of 10, based on 21 reviews in the last 2 years. Over all time Water Royd House Nursing Home has 83 reviews.
Review from Marion M (Wife of Resident) published on 6 March 2025
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Reply from Catherine Smith, Home Manager at Water Royd House Nursing Home
Thank you so much for the lovely review of Water Royd House. It will be great to be able to share this review with our colleagues who work there, who take the upmost pride in offering the best care possible.
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Review from Julie S (Daughter of Resident) published on 4 March 2025
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Review from J G (Wife of Resident) published on 23 January 2025
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Reply from Louise Parker, Home Manager at Water Royd House Nursing Home
We appreciate you taking the time to share your positive comments regarding Water Royd House and our team. We are glad your experience reflects the high standards of quality care we hold ourselves to here at Maria Mallaband Care Group. We wish you both all the best, and we all feel so blessed to be a part of the loving story of your journey together.
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Review from V W (Wife of Resident) published on 14 November 2024
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Reply from Louise Parker, Deputy Manager at Water Royd House Nursing Home
We appreciate you taking the time to share your positive comments regarding Water Royd House and our team. We are glad your experience reflects the high standards of quality care we hold ourselves to here at Maria Mallaband Care Group.
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Review from T C (Husband of Resident) published on 14 November 2024
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Reply from Louise Parker, Deputy Manager at Water Royd House Nursing Home
Thank you for the kind review, we will be sure to share this with the rest of our team as it is much appreciated.
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Review from M H (Wife of Resident) published on 11 November 2024
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Reply from Catherine Smith, Home Manager at Water Royd House Nursing Home
We appreciate you taking the time to share your positive comments regarding Water Royd House and our team. We are glad your experience reflects the high standards of quality care we hold ourselves to here at Maria Mallaband Care Group.
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Review from Judith W (Daughter of Resident) published on 25 October 2024
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Moving Mum into permanent care was heartbreaking for all the family, Mum has advanced dementia, she became agitated, frightened
Mum is always lovely and clean, and dressed in matching clothes, clearly Mum's dignity is important to the staff. All the staff are friendly and approachable, they always have time to listen to any concerns, and answer any questions with kindness and care. The laundry and cleaning staff do a great job, and the food is excellent. All the staff talk to Mum with kindness and respect.
Water Royd is like a family home, the care is outstanding, we can't say thank you enough for caring for Mum with such care, kindness and compassion.
Reply from Catherine Smith, Home Manager at Water Royd House Nursing Home
We appreciate you taking the time to share your positive comments regarding Water Royd House and our team. We are glad your experience reflects the high standards of quality care we hold ourselves to, here at Water Royd.
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Review from Louise P (Niece of Resident) published on 23 October 2024
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Reply from Catherine Smith, Home Manager at Water Royd House Nursing Home
Thank you for taking the time to leave us a review and share your experience that you have had at Water Royd House. We are so pleased that you and your uncle had a great experience.
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Review from Keith Q (Son of Resident) published on 8 April 2024
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Review from G P (Wife of Resident) published on 25 March 2024
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Review from M B (Wife of Resident) published on 29 February 2024
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Review from A W (Son of Resident) published on 23 February 2024
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Review from J D (Wife of Resident) published on 31 January 2024
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Review from J P (Partner of Resident) published on 29 January 2024
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Review from J T (Daughter of Resident) published on 22 January 2024
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Review from Gillian B (Daughter of Resident) published on 20 October 2023
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Review from Alison W (Daughter of Resident) published on 7 September 2023
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Review from Jacquie M (Daughter of Resident) published on 17 August 2023
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Review from L N (Daughter of Resident) published on 7 June 2023
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Review from Susan B (Daughter-in-law of Resident) published on 31 May 2023
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The Review Score of 9.6 (9.566) out of 10 for Water Royd House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.566 for Water Royd House Nursing Home is calculated as follows: ( (160 Excellents x 5) + (70 Goods x 4) + (19 Satisfactorys x 3) ) ÷ 249 Ratings = 4.566
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Water Royd House Nursing Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Mar 2019
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Job Title: Care Manager
My name is Catherine Smith and I am the Registered Manager of Water Royd House Nursing Home in Barnsley, South Yorkshire.
Water Royd House is a purpose-built 62-bedded care home that caters for residential, nursing and residential dementia. I have worked for Maria Mallaband Care Group for eight years, starting out as a part-time Registered Nurse and have slowly worked up the ranks to become the Manager, a post which I have held for the past two years. I have 19 years experience as a Registered Nurse, working within the private sector. I have recently completed my level 4 in leadership and management and hope to further my academic career.