Cedars have a very high standard. Staff are welcoming and very helpful.
Karen S (Daughter-in-law of Resident)
staff. Treat her as if she is one of their family. Could not wish for a better place.
Allan D (Nephew of Resident)
Cedars and the carers are fantastic and do a fabulous job
Rebecca M (Granddaughter of Resident)
Cedars Care Home has a Review Score of 9.7 (9.678) out of 10, based on 20 reviews in the last 2 years. Over all time Cedars Care Home has 111 reviews.
Review from Jayne F (Daughter of Resident) published on 17 March 2025
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Reply from Andrew Wood, Director at Cedars Care Home
Thank you for your kind review this will be passed onto the team.
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Review from S M (Sister of Resident) published on 3 September 2024
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Reply from Andrew Wood, Director at Cedars Care Home
Thank you for your kind words this has been passed on to the team.
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Review from I B (Sister of Resident) published on 2 September 2024
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Reply from Andrew Wood, Director at Cedars Care Home
Thank you for your kind words this will be passed on to the team.
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Review from A D (Sister of Resident) published on 2 September 2024
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Reply from Andrew Wood, Director at Cedars Care Home
Thank you for your kind words this will be passed on to the team.
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Review from J A (Daughter of Resident) published on 8 August 2024
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Reply from Andrew Wood, Director at Cedars Care Home
Thank you for your kind review this will be passed onto the team.
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Review from J B (Daughter of Resident) published on 11 June 2024
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Reply from Andrew Wood, Director at Cedars Care Home
Thank you for your kind review this will be passed onto the staff team.
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Review from Chris L (Daughter of Resident) published on 16 November 2023
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Reply from Faye Callan, Care Home Support Team at Cedars Care Home
Thank you for your kind words, your comments will be shared with the team.
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Review from M D (Daughter-in-law of Resident) published on 31 October 2023
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Review from Katherine W (Daughter of Resident) published on 14 September 2023
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Reply from Andrew Wood, Director at Cedars Care Home
Thank you for your kind words this will be passed onto the staff team.
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Review from Sharon C (Niece of Resident) published on 31 July 2023
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Reply from Andrew Wood, Director at Cedars Care Home
Thank you for taking your time to write a review, I am deeply sorry you feel this way. It is of course disappointing to receive a score such as this especially as no concerns had been raised previously. We apologise that the home manager himself was unable to attend the funeral, he was on annual leave. The home did send a card and have passed on our condolences to the immediate family. We would like to take this opportunity to pass on our condolences to you for the loss of your auntie.
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Review from Amanda B (Daughter-in-law of Resident) published on 13 June 2023
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Review from Kelsey B (Granddaughter of Resident) published on 12 June 2023
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Review from D F (Husband of Resident) published on 9 June 2023
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Reply from Andrew Wood, Director at Cedars Care Home
Thank you for your kind review. We will pass this on to the staff team.
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Review from Alison V (Daughter of Resident) published on 7 June 2023
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Review from A D (Granddaughter of Resident) published on 7 June 2023
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Review from N K (Daughter of Resident) published on 7 June 2023
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Review from D M (Daughter of Resident) published on 7 June 2023
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Review from Karen H (Daughter of Resident) published on 1 June 2023
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Reply from Andrew Wood, Director at Cedars Care Home
Thank you for your kind review, it will be passed to the team.
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Review from A T (Respite Resident) published on 11 May 2023
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Reply from Andrew Wood, Director at Cedars Care Home
Thank you for your kind words. They will be passed on to the staff team.
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Review from Ashley B (Friend of Resident) published on 21 March 2023
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Reply from Andrew Wood, Director at Cedars Care Home
Thank you for your kind review. This will be passed on to the staff.
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The Review Score of 9.7 (9.678) out of 10 for Cedars Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.678 for Cedars Care Home is calculated as follows: ( (190 Excellents x 5) + (32 Goods x 4) + (4 Satisfactorys x 3) + (4 Poors x 2) + (6 Very Poors x 1) ) ÷ 236 Ratings = 4.678
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cedars Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Sep 2022
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