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Flower Park Care Home has a Review Score of 9.8 (9.796) out of 10, based on 19 reviews in the last 2 years. Over all time Flower Park Care Home has 74 reviews.
Review from S R (Daughter of Resident) published on 13 June 2022
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Review from J C (Wife of Resident) published on 10 June 2022
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Review from J H (Daughter of Resident) published on 22 March 2022
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Review from Shelley W (Daughter of Resident) published on 19 January 2022
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Reply from Dorota Piechowiak, Manager at Flower Park Care Home
Thank you so much for this feedback that is very motivating for all staff especially in these difficult times. We would like to be outstanding in what we do. Thank you again from all the staff and Flower Park.
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Review from Graham H (Brother of Resident) published on 18 January 2022
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Once again my thanks to the Flower Park staff.
Reply from Dorota Piechowiak, Manager at Flower Park Care Home
Thank you for this kind words - from all staff at Flower Park.
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Review from Rhoda B (Resident) published on 11 June 2021
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Review from R C (Resident) published on 11 June 2021
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Review from P T (Daughter of Resident) published on 5 May 2021
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Review from Mandy T (Daughter of Resident) published on 30 April 2021
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Review from M T (Resident) published on 14 April 2021
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Review from D T (Resident) published on 14 April 2021
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Review from John D (Husband of Resident) published on 23 March 2021
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Review from R D (Resident) published on 23 March 2021
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Review from M P (Son of Resident) published on 23 March 2021
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Review from Catherine M (Daughter of Resident) published on 23 March 2021
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Review from Katy M (Daughter of Resident) published on 22 February 2021
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Review from T B (Brother of Resident) published on 14 April 2020
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Review from I R (Sister of Resident) published on 11 February 2020
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Review from S S (Daughter of Resident) published on 11 February 2020
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Review from Philip B (Son of Resident) published on 11 February 2020
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The Review Score of 9.8 (9.796) out of 10 for Flower Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.796 for Flower Park Care Home is calculated as follows: ( (184 Excellents x 5) + (36 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 225 Ratings = 4.796
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Flower Park Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Aug 2022
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Job Title: Deputy Manager
Joined: 2011
"When I left school I trained as a nursery nurse and worked in school and nursery until 2011 when I decided I fancied a change. So I applied for a care assistant position at Town Moor House, I began as a night carer and then progressed to become a day senior carer. I was then promoted to Deputy Manager in 2021 at Town Moor House before transferring to Flower Park to develop my knowledge and further my career in a larger service."
"The company has a very good reputation in the Doncaster area. There is a fantastic support network within the company for management and the homes staff teams. The directors Steve and Andrew are very supportive and are approachable."
Job Title: Administrator
Joined: 1998
"I started working at Flower Park in January 1998 as the administrator."
"I find this company, Directors and staff extremely approachable and they will always listen to any issues we are concerned about. Trust Care are a very caring company and they excel in providing quality care facilities in all their homes. I enjoy working here and the management is exceptional, can't praise them enough."