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Flower Park Care Home has a Review Score of 9.8 (9.796) out of 10, based on 19 reviews in the last 2 years. Over all time Flower Park Care Home has 74 reviews.
Review from D E (Daughter of Resident) published on 10 February 2020
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Review from Ann C (Niece of Resident) published on 29 January 2020
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Review from C S (Daughter of Resident) published on 10 January 2020
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Review from S N (Daughter of Resident) published on 10 January 2020
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Review from S D (Daughter of Resident) published on 10 January 2020
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Review from Rosalyne N (Daughter of Resident) published on 26 March 2019
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Review from Michelle P (Daughter of Resident) published on 6 August 2018
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Review from E B (Sister of Resident) published on 31 January 2018
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Review from Michael L (Son of Resident) published on 31 January 2018
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Review from E D (Son-in-law of Resident) published on 31 March 2017
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Review from M L (Resident) published on 27 January 2017
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Review from James R (Friend of Resident) published on 27 January 2017
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Review from George W (Resident) published on 16 January 2017
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Review from Denise M (Daughter of Resident) published on 24 November 2016
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Review from Lester W (Son of Resident) published on 11 November 2016
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Review from Betty S (Resident) published on 2 September 2016
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Review from Marlene S (Friend of Resident) published on 31 August 2016
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Review from Lynn W (Daughter of Resident) published on 27 June 2016
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Review from Caroline (Mother-in-law of Resident) published on 16 June 2016
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Review from Christina P (Daughter of Resident) published on 6 June 2016
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The Review Score of 9.8 (9.796) out of 10 for Flower Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.796 for Flower Park Care Home is calculated as follows: ( (184 Excellents x 5) + (36 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 225 Ratings = 4.796
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Flower Park Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Aug 2022
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Job Title: Deputy Manager
Joined: 2011
"When I left school I trained as a nursery nurse and worked in school and nursery until 2011 when I decided I fancied a change. So I applied for a care assistant position at Town Moor House, I began as a night carer and then progressed to become a day senior carer. I was then promoted to Deputy Manager in 2021 at Town Moor House before transferring to Flower Park to develop my knowledge and further my career in a larger service."
"The company has a very good reputation in the Doncaster area. There is a fantastic support network within the company for management and the homes staff teams. The directors Steve and Andrew are very supportive and are approachable."
Job Title: Administrator
Joined: 1998
"I started working at Flower Park in January 1998 as the administrator."
"I find this company, Directors and staff extremely approachable and they will always listen to any issues we are concerned about. Trust Care are a very caring company and they excel in providing quality care facilities in all their homes. I enjoy working here and the management is exceptional, can't praise them enough."