Review from Michelle G (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience

My mum is so obviously well thought of and so well looked after by all the staff, she is at end of life and all the staff ensure she is comfortable and they all make such an effort to make sure her remaining time is as enjoyable as it can be and that she is comfortable and pain free. I really enjoy

visiting and I am always made to feel welcome. I am kept informed of everything I need to know. When she first went into The Laurels Nursing Home it was meant to be temporary until I could get her moved closer to me, but she became settled so I decided to make her stay permanent and it was the best decision ever.

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Review from Carol B (Daughter of Resident) published on 13 May 2022
Submitted via Postal Card • Report

Overall Experience

My mother is well cared for by a lovely team. She is treated with respect and patience. When we visit, we are always greeted with a smile. We are kept informed, if she is ill or in need of anything. My mum is happy and content. It was a difficult decision for her to go into a home, made easier for her

to be at The Laurels.

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Review from Helen K (Daughter of Resident) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience

For the money the client is left in a hot room with no activity.
These clients should have better interaction and things to do, not left with the TV on and staring into space.

Reply from Steven Wilson, Operations Director at The Laurels Care Home

Thank you for your response, feedback is very important to us to improve our service and the home manager will be in touch to discuss your concerns in more detail.

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Review from C V (Daughter of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience

Since Trust Care took over The Laurels, the staff have ongoing training programmes particularly in the safety aspects ie, fire evacuation, correct and safe moving of residents which as a relative gives me peace of mind.

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Review from J V (Daughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience

The standard of care is excellent. Staff are very friendly and supportive and seem happy to work there. The atmosphere is open and welcoming. There are regular resident/family meetings with written feedback on any comments or issues raised. Staff were very helpful to me when assisting my mum to settle

and keep me well informed if she has any issues.

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Review from M D (Son of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience

A very clean, well furnished and nicely decorated home in quiet and pleasant surroundings. Staff are very caring and pleasant to residents and visitors alike. I have no worries or concerns about my mother's health and well-being - I have every confidence that she is being well looked after and cared

for. She has been a resident now for just over 12 months and it has given her a new lease of life.

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Review from C F (Niece of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience

We found the staff to be very caring, facilities good and food excellent.

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Review from E S (Daughter of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience

Facilities are very good, all areas of a high cleanliness and hygiene.
The staff are all wonderful and always available if needed for updates and support.

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Review from P G (Son of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience

Very pleased with the way my mother was cared for whilst at the home.

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Review from C W (Nephew of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience

Caring, kind and professional.

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Review from W W (Daughter of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience

My family and I are very satisfied with all associated with the care our mother receives.

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Review from A M (Son of Resident) assisted by family/friend published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience

The Laurels is a comfortable home with a light lounge in the conservatory with a cosy feel and very relaxing for residents. The quiet lounge is ideal when family visit and don't want to sit in the resident's room. The staff are friendly and very attentive and care for all residents needs and build up

a good relationship with the family. The food and choice is very good and every diet catered for. Always assured that the family member is cared for and all medical needs addressed. Would highly recommend.

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Review from Terry H (Husband of Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience

My wife was admitted in August 2018 due to the closure of her previous home. She settled well, she is happy, clean and comfortable in general.
We have no issues with her day to day care. My family and I visit most days and are always happy with my wife's well being.

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Review from G T (Daughter of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience

Trust Care are The Laurels owners. I find them very approachable. They encourage comments from residents and their families. Regular family meetings are held as a further opportunity to comment. The home is very friendly and caring. My Mother is treated with respect and well cared for.

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Review from Janet K (Daughter of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience

One of the best residential homes I have ever been in. So clean, light and airy. Such caring and professional staff.
I would definitely recommend to everyone.

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Review from Vickie R (Daughter of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience

Our mother has been a resident in The Laurels since early August 2018. Having spent a nightmare 10 months in various hospitals she is now settled and happy. The staff are very friendly and caring. Mum has a great relationship with all the staff who care for her. The manager appears very willing to update

us on any issues regarding mum, whatever medical or day to day social requirements. They have been very supportive even when we had problems regarding her long term funding. The accommodation is clean, well run and the nursing home appears to include lots of daily activities for the residents as a family we are very pleased we chose The Laurels. Thank you.

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Review from Julie J (Niece of Resident) published on 16 April 2018
Submitted via Website • Report

Overall Experience

My uncle went in to the nursing home for end of life care and although he was only there for 3 weeks and 2 days, the manager and staff were extremely professional, friendly, caring and helpful. The communication and standard of care was excellent. Sadly my uncle passed away in there but it was a peaceful

and pain-free passing and the care and nursing staff not only supported my uncle through this difficult time but were very caring with me and my husband, who were with him at the end of his life.

I live out of town therefore when the hospital consultant made the decision to fast-track my uncle to a nursing home, the decision to which home was made by the discharge team and I believe they made an excellent choice to suit his complex medical needs. As a family, we feel quite relieved he didn't go home, therefore there wasn't any risk of him dying alone. We wholeheartedly thank everyone for treating my uncle with the dignity he deserved. Many thanks!

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Review from N H (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience

Sadly mum passed away on Jan 25th but I can not give high enough praise for the care, compassion and dignity mum received.

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Review from Teresa M (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience

I am very happy with the care my mum receives at The Laurels. The staff and management give all the support needed. This could be anything from care needs to service suppliers.

I continue to have one concern; the laundry. Items go. Some return on time, some are late and some are never to be seen

again eg Mum's hankies, albeit all labelled. If there were designated laundry staff, these issues could be directed straight to them. At resent, all staff are dealing with laundry.

Reply from Andrew Savage, Managing Director at The Laurels Care Home

We would like to thank Mrs McKenning for her kind comments and assure her that we will be reviewing our laundry services, with the view of setting on dedicated laundry staff.

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Review from Marjorie D (Friend of Resident) published on 11 January 2018
Submitted via Postal Card • Report

Overall Experience

I find some of these categories difficult to answer as the present management has only been in place approximately four weeks.
If possible another quiet smaller sitting room would be advantageous for residents who have smaller rooms and limited outlook (without TV).
These comments refer to the residential

side of this home (not the nursing side).

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The Laurels Care Home

Care Provided by The Laurels Care Home

Good to Know

Funding & Fees Guide for The Laurels Care Home

Facilities