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Oaklands Care Home has a Review Score of 9.6 (9.637) out of 10, based on 15 reviews in the last 2 years. Over all time Oaklands Care Home has 29 reviews.
Review from D F (Son of Resident) published on 11 February 2020
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Review from Brian H (Son of Resident) published on 24 January 2019
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Review from Paul F (Son of Resident) published on 24 January 2019
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Review from S E (Son of Resident) published on 1 March 2018
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Review from M W (Wife of Resident) published on 31 January 2018
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Review from Judy J (Niece of Resident) published on 7 March 2017
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Review from Sue (Wife of Resident) published on 24 March 2016
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Reply from Andrew Savage, Managing Director at Oaklands Care Home
We are extremely sorry that we did not get things 100% right on this occasion, our Home Manager has addressed all concerns with care. We are also currently looking at the front entrance ramp, this is the first time we have had any concerns expressed about this ramp.
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Review from John T (Nephew of Resident) published on 19 February 2016
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Review from David B (Son of Resident) published on 19 February 2016
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The Review Score of 9.6 (9.637) out of 10 for Oaklands Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.637 for Oaklands Care Home is calculated as follows: ( (127 Excellents x 5) + (39 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 179 Ratings = 4.637
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Oaklands Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Jan 2019
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Job Title: Home Manager
Joined: 2024
I am delighted to be the Care Home Manager of Oaklands in Doncaster. I have over 20 years of experience in care and have been a manager for 5 of those years. My decision to join the Oaklands team was driven by the amazing reputation Trust Care has and our shared values of commitment to exceptional care.
I look forward to continuing to provide high standards of person-centre care with the team here and also ensuring we carry on making a difference in the lives of our residents by providing the compassionate and personalised care they deserve.