All visitors will be between 10:00 am and 19:00 am, avoiding mealtimes, Lunchtime: 12:00 pm to 13:00 pm and Teatime: 16:00pm to 17:00pm. There is an exception for all that are on End of Life Care, they can be visited at any time. (These visiting times may change in case of any outbreak eg COVID-19, D&V, etc)
Ackroyd House has private car park they can use on visiting Ackroyd. However Ackroyd will not take any responsibility for any damage on the vehicles parked at Ackroyd car park.
Ackroyd Clinic has a Review Score of 9.9 (9.856) out of 10, based on 19 reviews in the last 2 years. Over all time Ackroyd Clinic has 43 reviews.
Review from R G (Son of Resident) published on 14 March 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Paulo Barbosa, Home Manager at Ackroyd Clinic
Thank you very much for your kind words. Your feedback is very important to us, as we have a duty to care for all our ladies and gentlemen, ensuring their safety and well-being are maintained at high standards.
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Review from Leanne S (Daughter of Resident) published on 30 October 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Paulo Barbosa, Home Manager at Ackroyd Clinic
Thank you very much for your kind words. Your feedback is very important to us, as we have a duty to care for all our ladies and gentlemen, ensuring their safety and well-being are maintained at high standards.
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Lisa T (Daughter of Resident) published on 23 October 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Andrew H (Son of Resident) published on 14 October 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Anthony G (Husband of Resident) published on 1 October 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Tracy H (Daughter of Resident) published on 12 August 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Monica Bujor, DM at Ackroyd Clinic
Thank you for your kind words, it's much appreciated, I will pass your thoughts onto the staff.
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Review from C C (Daughter of Resident) published on 12 August 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from R D (Son of Resident) published on 29 July 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Paulo Barbosa, Home Manager at Ackroyd Clinic
Thank you very much for your kind words. Your feedback is very important to us, as we have a duty to care for all our ladies and gentlemen, ensuring their safety and well-being are maintained at high standards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J D (Daughter of Resident) published on 17 July 2024
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Reply from Paulo Barbosa, Home Manager at Ackroyd Clinic
Thank you very much for your kind words. Your feedback is very important to us, as we have a duty to care for all our ladies and gentlemen, ensuring their safety and well-being are maintained at high standards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Wendy O (Daughter of Resident) published on 4 July 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
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Review from Dawn T (Daughter-in-law of Resident) published on 20 June 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Stuart P (Son of Resident) published on 15 March 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Paulo Barbosa, Home Manager at Ackroyd Clinic
Thank you very much for your feedback; I will make sure that the staff is aware of it. Again, thank you for these words.
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Review from Melony W (Daughter of Resident) published on 14 March 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Paulo Barbosa, Home Manager at Ackroyd Clinic
Thank you very much for your feedback, I will make sure that the staff is aware of it.
Facilities
Care / Support
Cleanliness
Treated with Dignity
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Review from Kevin L (Son of Resident) published on 18 December 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Paulo Barbosa, Home Manager at Ackroyd Clinic
Thank you very much for your feedback and, I will make sure that the staff is aware of it.
Facilities
Care / Support
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Treated with Dignity
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Review from D C (Son of Resident) published on 9 October 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Paulo Barbosa, Home Manager at Ackroyd Clinic
I would like to say thank you very much on behalf of all Ackroyd's staff for your review.
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Review from S C (Daughter of Resident) published on 5 October 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Paulo Barbosa, Home Manager at Ackroyd Clinic
I would like to say thank you very much on behalf of all Ackroyd's staff for your review.
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Care / Support
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Treated with Dignity
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Review from A F (Wife of Resident) published on 25 August 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Paulo Barbosa, Home Manager at Ackroyd Clinic
Thank you very much, it was a pleasure to look after him.
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Review from S R (Daughter of Resident) published on 20 June 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Paulo Barbosa, Home Manager at Ackroyd Clinic
Thank you very much for this feedback. I will make sure that all staff is aware of your feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Phil W (Son of Resident) published on 5 May 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Paulo Barbosa, Home Manager at Ackroyd Clinic
Thank you very much. It was a pleasure to look after him, he was a gentleman.
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Review from Lynne S (Daughter of Resident) published on 13 February 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Care / Support
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The Review Score of 9.9 (9.856) out of 10 for Ackroyd Clinic is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.856 for Ackroyd Clinic is calculated as follows: ( (178 Excellents x 5) + (30 Goods x 4) ) ÷ 208 Ratings = 4.856
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Ackroyd Clinic is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Sep 2024
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Job Title: Home Manager
Joined: 2015
My name is Paulo Barbosa, and I am from Portugal. I have been in England since 2015 and I have been working at Ackroyd House since. I have always been passionate about helping people, and I found my calling in being a Nurse. Throughout my career, I have learned many valuable lessons that have shaped me into the leader I am today.
I started my career as a caregiver at Ackroyd to improve my language, so before I start working as a Nurse. As a nurse, I worked my way up the ranks and became a manager. Which has been a challenge and a learning curve. I have been the manager of Ackroyd since April 2022. There are many challenges to overcome, but with hard work, dedication, and Governance Team support, I am able to overcome these obstacles and create a safe and comfortable environment for the residents.
One of the most important things I have learned as a care home manager is the value of communication.
Communication is key when managing a team of caregivers, as well as when dealing with the families of the residents. So, we try to make sure that everyone is on the same page, and I encourage open and honest communication. This has helped us to build trust and work together as a team.
Another important lesson I have learned is the importance of empathy. I always try to put myself in the shoes of the residents and their families and think about how I would want to be treated in their situation. This has helped me to create a welcoming and compassionate environment, where the residents feel valued and cared for.
Over the years, I have also learned the importance of staying up to date. I make sure that my staff is trained in the latest best practices. This has helped us to provide the best possible care to our residents and has also helped us to stay competitive in the industry.
Overall, being a care home manager has been a challenging but rewarding experience. I am proud of working for this family and the work we do, and I am grateful to be able to make a positive impact on the lives of the residents and their families. Ackroyd House is not a workplace it is a family home.
I like to think, “Yesterday is the past, tomorrow is the future and today is a gift, that’s why it calls present, so use your gift to be kind and spread kindness to others”.
Job Title: Deputy Manager
Joined: 2022
My name is Monica Bujor, and I have been working in the care home industry for over 8 years. I started my career as a caregiver, and I quickly realized that I had a passion for helping people in need. Over time, I worked my way up to become a care home deputy manager, and it has been a challenging and rewarding experience.
As a care home deputy manager, I work closely with the manager to oversee the daily operations of the care home. This includes managing the staff, ensuring regulatory compliance, and providing the best possible care for the residents. I have learned many valuable lessons throughout my career, which have helped me to become a better leader and caregiver.
One of the most important lessons I have learned is the importance of teamwork. It takes a team of dedicated and compassionate caregivers to provide the best possible care for the residents. I work closely with the manager and the staff to create a positive and supportive work environment. This has helped us to build a strong and cohesive team, which is essential for providing high-quality care to our residents.
Another important lesson I have learned is the value of communication. As a deputy manager, I am responsible for communicating with the staff, the residents, and their families. Effective communication is key to building trust and creating a supportive environment for everyone involved. I always make sure that everyone is on the same page, and I encourage open and honest communication.
Over the years, I have also learned the importance of being adaptable. The care home industry is constantly changing, and we need to be able to adapt to new regulations, technologies, and best practices. I make sure that I stay up-to-date with the latest developments in the industry, and I encourage the staff to do the same. This has helped us to provide the best possible care for our residents, and to stay ahead of the competition.
Overall, being a care home deputy manager has been a challenging but rewarding experience. I am proud of the work we do, and I am grateful to be able to make a positive impact on the lives of our residents and their families. I look forward to continuing to learn and grow in this industry, and to helping even more people in the future.
I start working for Hermes Care Group in 2022, and was one of the best decisions taken, this company is like a big family. When I am not working, I love listening to music, reading, and long drives (in special on the seaside ??).
If someone would ask me for words of encouragement for someone looking for the right care home, I would say: “Look for positive attitudes and happy people, a home where the feeling matters the most”.
Job Title: Office Administrator
Joined: 2019
My name is Susan Gibson, but I like to be called Sue. I have been working as an office administrator at Ackroyd House care home for over 4 years. I have always liked helping people, and working in the care industry previously has helped me in my job as an administrator as I understand what is required.
As an office administrator, I am responsible for managing the administrative functions of the care home. This includes handling paperwork, managing schedules, and payroll, and ensuring that the office runs smoothly.
As an administrator, I am often the first point of contact for families and visitors. It is important to be friendly, and approachable, and to provide accurate information in a timely manner. I make sure that I am always available to answer questions and address concerns. This has helped to build trust and confidence among our residents and their families.
In a care home, things can change quickly, and it is important to be able to adapt to new situations. I make sure that I am always ready to take on new tasks and responsibilities.
Being an office administrator in a care home has been a rewarding experience. I am proud of the work we do, and I am grateful to be able to make a positive impact on the lives of our residents and their families. I look at the home as a family and enjoy my position within it.
