no top ups. Hairdressing & Chiropody ( unless prescribed by a GP) are excluded
Visiting is on an appointment basis due to Covid restrictions.
Parking on site
Alexandra Nursing & Residential Home has a Review Score of 10 (9.953) out of 10, based on 15 reviews in the last 2 years. Over all time Alexandra Nursing & Residential Home has 24 reviews.
Review from B C (Daughter of Resident) published on 9 October 2024
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Reply from Charlotte Johnston, Adminstrator at Alexandra Nursing & Residential Home
Thank you for your lovely review, we enjoy looking after your mum.
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Review from R P (Husband of Resident) published on 27 September 2024
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Reply from Charlotte Johnston, Adminstrator at Alexandra Nursing & Residential Home
Thank you so much for your lovely review we enjoy seeing you daily and looking after your wife.
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Review from Michaela D (Granddaughter of Resident) published on 26 September 2024
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Reply from Charlotte Johnston, Adminstrator at Alexandra Nursing & Residential Home
Thank you for your lovely review, it was a pleasure looking after your grandad, sending all our love.
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Review from R S (Son of Resident) published on 9 April 2024
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Reply from Charlotte Johnston, Adminstrator at Alexandra Nursing & Residential Home
Thank you for your lovely feedback, it is a pleasure looking after your mother. Our staff always thrive for providing the best care.
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Review from Lorraine C (Sister of Resident) published on 7 March 2024
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Reply from Charlotte Johnston, Adminstrator at Alexandra Nursing & Residential Home
Thank you for your kind words it was a pleasure to look after your brother and he will be greatly missed.
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Review from David S (Husband of Resident) published on 28 February 2024
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Reply from Charlotte Johnston, Adminstrator at Alexandra Nursing & Residential Home
Thank you for your kind words, we have the privilege to care for your wife and will continue to do so. We also like to thank you for being a wonderful husband to your wife.
Take care and we will see you soon.
Kind regards.
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Review from Catherine W (Mother of Resident) published on 26 October 2023
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Reply from Charlotte Johnston, Adminstrator at Alexandra Nursing & Residential Home
Thank you so much for the lovely review; we appreciate this very much.
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Review from D B (Son of Resident) published on 19 October 2023
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Reply from Charlotte Johnston, Adminstrator at Alexandra Nursing & Residential Home
We are sending you all love through this difficult time, it was a pleasure to care for your mum.
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Review from Sonya C (Granddaughter of Resident) published on 29 September 2023
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Reply from charlotte Johnston, Adminstrator at Alexandra Nursing & Residential Home
Thank you so much it is a pleasure to be caring for you nan.
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Review from Yvonne B (Wife of Resident) published on 27 September 2023
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Reply from Charlotte Johnston, Adminstrator at Alexandra Nursing & Residential Home
Thank you for your lovely review, we appreciate this very much.
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Review from S B (Daughter of Resident) published on 26 September 2023
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Reply from Charlotte Johnston, Adminstrator at Alexandra Nursing & Residential Home
Thank you for your kind comments we appreciate it and aim to achieve the highest quality.
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Review from Stephanie H (Daughter of Resident) published on 13 September 2023
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Reply from Charlotte Johnston, Adminstrator at Alexandra Nursing & Residential Home
Thank you for your kind review, we will miss your father dearly.
We hope you're well and taking care of yourself.
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Review from S D (Daughter of Resident) published on 6 September 2023
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Reply from Charlotte Johnston, Adminstrator at Alexandra Nursing & Residential Home
Thank you for your wonderful comments; we really appreciate this. Our residents are our family, and we would not have it any other way. We are pleased you have been happy with the service for your two family members. Take care.
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Review from L J (Sister of Resident) published on 10 August 2023
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Reply from Amanda Platt, Adminstrator at Alexandra Nursing & Residential Home
Thank you for your comments, all staff strive to give the best care at all times and will greatly appreciate your comments, this makes them feel valued and gives them job satisfaction.
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Review from M K (Daughter of Resident) published on 19 June 2023
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Reply from Amanda Platt, Adminstrator at Alexandra Nursing & Residential Home
We love to receive feedback like this, so thank you. It makes everything worthwhile, all our staff give their all to ensure our residents get the very best care whilst with us.
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Review from J D (Daughter of Resident) published on 15 November 2022
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Reply from Amanda Platt, Adminstrator at Alexandra Nursing & Residential Home
Hi Jeanette, thank you so much for your review. This means a lot to staff that it is noticed.
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Review from Jackie P (Partner of Resident) published on 31 January 2022
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Reply from Amanda Platt, Adminstrator at Alexandra Nursing & Residential Home
Thank you for your kind words. Can we just say that we always try our best to ensure the care we give is good quality care. We always pass comments on to all staff and in these extremely difficult times, it makes our job all worthwhile.
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Review from Lisa F (Granddaughter of Resident) published on 15 November 2021
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Reply from Amanda Platt, Adminstrator at Alexandra Nursing & Residential Home
Well, Lisa, thank you so much for your kind review, we all appreciate it very much. Hope to see you soon, take care.
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Review from Peter W (Respite Resident) published on 12 November 2021
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Reply from Amanda Platt, Adminstrator at Alexandra Nursing & Residential Home
Well thank you, Peter, we look forward to your next visit.
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Review from Linda C (Daughter of Resident) published on 5 October 2021
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Reply from Amanda Platt, Adminstrator at Alexandra Nursing & Residential Home
We are so glad your Mum has settled here and you are very happy she is being cared for as part of our family.
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The Review Score of 10 (9.953) out of 10 for Alexandra Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.953 for Alexandra Nursing & Residential Home is calculated as follows: ( (164 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 171 Ratings = 4.953
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Alexandra Nursing & Residential Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 2 Dec 2022
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