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Athorpe Lodge has a Review Score of 8.9 (8.888) out of 10, based on 7 reviews in the last 2 years. Over all time Athorpe Lodge has 16 reviews.
Review from Alison C (Daughter of Resident) published on 4 March 2025
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Reply from Melanie Backe, Administrator at Athorpe Lodge
Thank you very much for your kind review. I will ensure your comments are passed on to the staff team.
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Review from Sue W (Daughter of Resident) published on 21 December 2023
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Reply from Melanie Backe, Administrator at Athorpe Lodge
Thank you for your kind words, I will ensure these are passed over to the care staff team. It was a pleasure to look after your mum and she will be sadly missed by us all.
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Review from Suzanne H (Sister of Resident) published on 21 June 2023
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Reply from Melanie Backe, Administrator at Athorpe Lodge
Thank you for your review I will pass your kind words to the staff team caring for your brother.
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Review from J D (Friend of Resident) published on 13 June 2023
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Reply from Melanie Backe, Administrator at Athorpe Lodge
Thank you very much for your kind review, I will ensure your comments are passed on to the staff team.
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Review from K W (Stepson of Resident) published on 13 June 2023
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Reply from Melanie Backe, Administrator at Athorpe Lodge
Thanks you very much for your kind review, I will pas your comments onto the staff team.
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Review from L H (Daughter of Resident) published on 9 June 2023
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Reply from Melanie Backe, Administrator at Athorpe Lodge
Thank you for the very kind review, it is a pleasure to look after your mum, I will pass on your kind words to the staff team who continue to care for your mum.
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Review from M S (Daughter of Resident) published on 29 March 2023
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Reply from Kathleen Harrison, Manager at Athorpe Lodge
Thank you for your kind review, I will pass your comments on to the staff team.
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Review from A A (Daughter of Resident) published on 19 January 2023
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Reply from Debbie Charlesworth, Administrator at Athorpe Lodge
Thank you for your kind review, I will ensure that your positive feedback is passed to the staff who continue to care for your mum.
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Review from Kevin L (Son of Resident) published on 17 November 2022
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Reply from Kathleen Harrison, Manager at Athorpe Lodge
Thank you for your positive review in relation to the care your mum received, both myself and staff are pleased that your mum enjoyed her time with us and that her rehabilitation went well.
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Review from Vickie B (Daughter of Resident) published on 11 November 2022
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Reply from Debbie Charlesworth, Administrator at Athorpe Lodge
Thank you for your positive feedback in relation to the care your relative received.
Our staff work very hard to ensure that people we care for know they are much loved and are an important part of our community.
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Review from Ian M (Son-in-law of Resident) published on 9 June 2022
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Reply from Kathleen Harrison, Manager at Athorpe Lodge
Thank you for your positive feedback, we are very pleased that you and your family enjoyed our Jubilee celebration.
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Review from Mark G (Son of Resident) published on 17 May 2022
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Review from Sophie P (Resident) published on 26 April 2022
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Reply from Amanda Fields, Manager at Athorpe Lodge
Thank you for your positive feedback in relation to the excellent quality of the care and support you have witnessed at Athorpe Lodge. Our staff work extremely hard to ensure the people we care for know they are much loved and are an important part of our community.
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Review from Teresa B (Wife of Resident) published on 24 April 2022
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Review from Diane M (Daughter of Resident) published on 23 April 2022
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Review from V S (Wife of Resident) published on 23 April 2022
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The Review Score of 8.9 (8.888) out of 10 for Athorpe Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.1 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.816 for Athorpe Lodge is calculated as follows: ( (63 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 76 Ratings = 4.816
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.072 Points relating to the number of positive Reviews for Athorpe Lodge is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 94 registered maximum number of service users is 18.8. 7 Positive Reviews ÷ 18.8 = 0.372
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Aug 2024
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