Review from E D (Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience

Lovely staff, always helpful.
Enjoyed having nails painted and looking forward to joining in more activities when mobile.

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Review from Joanne S (Daughter-in-law of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience

My mum-in-law has been a resident here for about 18 months now. The care she has received has been excellent and staff have always gone above and beyond to maintain high standards of care. The staff have given my mum-in-law the motivation to regain her independence and to enhance her well being. We,

as a family, are forever grateful for the kindness, care and professionalism.

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Review from J W (Daughter-in-law of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience

Broom Lane has a warm friendly atmosphere. The staff are always keen to go that extra mile. Today's party for the Royal Wedding was lovely, bunting, chairs around the TV, a splendid buffet. The staff are very approachable, always willing to listen and help. My mother-in-law thinks they're all old friends

and feels free to ask for anything night and day.
The staff have a good sense of humour and even though they work really hard, they always have a smile.

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Review from Mary C (Wife of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience

Each and every member of staff and management provided an unsurpassable level of care and devotion. During my husband's final days, he was surrounded by love and care. Staff came to work early just to check his condition - or stayed late. When their shift took them to another unit, they gave up break

times just to pop in to see him. We were never treated like the family of a resident - we were made 'family' of the care home. I will remember each of them with love and gratitude, always nothing was too much trouble or out of budget, if needed, it was paid for.

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Review from Karen W (Niece of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience

A 2-hour visit with a resident where he was invited and participated in 4 games of bingo and broke into some Frank Sinatra songs.

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Review from Chris H (Son of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience

My Mum has been in Broom Lane Care Home and I visited her last Tuesday and it was the happiest I have seen her in 3 years. The staff are fantastic. It is clean and the food is really good. Good on-site parking facilities.

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Review from Gill J (Daughter of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience

The care my father received was excellent!
I could not have asked for better. My father deteriorated over time, and all the care staff showed compassion. He was kept clean and well fed. There are particular staff members who were especially kind to him. This was greatly appreciated by us as a family.
Thank

you all so much.

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Review from Karen (Daughter of Resident) published on 5 April 2018
Submitted via Website • Report

Overall Experience

Lack of communication with members of staff, losing letters when residents have important appointments and having to rebook, failing to take patients to chemo appts, so sloppy attitude, would not recommend, really gone down so what are you paying more than £2,200 a month.

Reply from Andrew Wood, Director at Broom Lane Care Home

Thank you for your feedback, however, I feel I must comment as I don’t believe this is a true reflection of the care provided at the home.

The incident you refer to was due to a lack of communication between yourself and the home whereby the home was informed of change of plans in taking the resident to an appointment at the last minute, unfortunately, there was then no time to arrange transport.

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Review from S M (Daughter of Resident) published on 24 March 2018
Submitted via Postal Card • Report

Overall Experience

Caring and compassionate staff. Always ready to listen and reassure. Took excellent care of my mum, sometimes under difficult circumstances, due to my mum's anxiety.
Warm and friendly and got to know the staff really well - really felt comfortable when visiting. Mum was in for respite care following

illness and they made her well again.

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Review from William C (Friend of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience

Went to see my friend in Broom Lane and was really impressed with the welcome from the staff, the beautiful care home and how happy and contented my friend was in such a small space of time compared to his last care home.
Had a nice afternoon with staff who were caring and helpful to all residents

and would be pleased to return at any time.

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Review from Hugh D (Friend of Resident) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience

On arrival, I felt an air of happiness straight away, just upon entering through the reception area. On being shown to the location of my friend I noticed this was evident throughout the whole establishment. When mealtime arrived and went, it all happened in a very relaxed and de-regimented fashion,

which is good for my friend and everyone concerned. All in all, through necessity, it is a very good place for my friend to be and the future to come.

Reply from Nadia Shepperson, Home Manager at Broom Lane Care Home

Thank you for your review, we always try to ensure everybody is made to feel welcome.

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Review from Joan T (Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience

Carers are always friendly.

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Review from William B (Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience

Everyone is excellent.

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Review from Pamela P (Daughter-in-law of Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience

Light and spacious. Staff lovely and helpful. Meals smashing. Warm and cosy and welcoming.

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Review from Joanne S (Daughter of Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience

I would recommend for any other client to go to Broom Lane Care Home, for the reasons that my mother was fully looked after by all the staff. She enjoyed her time there, it was clean, fully equipped, food very good and couldn't do enough for you.

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Review from L S (Daughter of Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience

Staff at Broom Lane were outstanding, nothing was too much trouble. Food was excellent and plenty of choices. Very clean and well kept. I would recommend to friends and family. I would recommend this care home.

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Review from Julie S (Daughter of Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience

Broom Lane Nursing Home is very clean, the staff are excellent. Will recommend the care home to anyone who needs care. The staff are very friendly and connect with the residents making them feel welcome. Food is excellent, plenty of drinks and snacks. Television rooms where residents can sit and chat

to each other. I would like mum to be able to go back for respite if they have rooms available.

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Review from P M (Wife of Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience

Staff were very caring.

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Review from Lawrence M (Resident) assisted by family/friend published on 4 March 2018
Submitted via Postal Card • Report

Overall Experience

Very enjoyable, everybody kind.

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Review from Carol M (Daughter of Resident) published on 23 February 2018
Submitted via Postal Card • Report

Overall Experience

My mother was admitted after a sudden medical complication, thus giving me no alternative to having been able to visit other care homes first. How glad I very soon became. All the staff were very welcoming. I, too, was welcomed and cared for, being assured that it was my mother's home now and I should

be a part of it. She was always clean, warm, happy and contented. There was always someone coming to talk to her and ask if she needed anything. It was obvious she was safe and settled. I can't praise the staff, the home and the procedures enough. They are outstanding. I would definitely recommend them to others.

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Broom Lane Care Home

Care Provided by Broom Lane Care Home

Good to Know

Funding & Fees Guide for Broom Lane Care Home

Facilities