Please note: Fees exclude Funded Nursing Care. Please enquire with the home for full pricing list.
Byron Lodge Care Home has a Review Score of 9.8 (9.806) out of 10, based on 18 reviews in the last 2 years. Over all time Byron Lodge Care Home has 48 reviews.
Review from Kerry J (Daughter of Resident) published on 28 January 2025
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Reply from Davey Taverner, Digital Marketing Manager at Byron Lodge Care Home
Thank you for taking the time to review Byron Lodge so highly. We are thrilled you are happy with the high level of care our team provide. Our team will be delighted to hear the warm words of recognition for their hard work. We are so happy your dad feels like part of our family, we are so pleased to have him here with us. Have a wonderful day, thanks.
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Review from Samantha S (Daughter of Resident) published on 21 November 2024
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Reply from Davey Taverner, Digital Marketing Manager at Byron Lodge Care Home
Thank you for reviewing Byron Lodge so highly. We appreciate your feedback and are thrilled you are happy with the high standard of care we provide here. Our team will be delighted to hear the kind words of recognition. We will be sure to pass this on to the team.
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Review from Viv A (Daughter-in-law of Resident) published on 25 October 2024
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Reply from Davey Taverner, Digital Marketing Manager at Byron Lodge Care Home
Thank you so much for this wonderful review of Byron Lodge. We are thrilled we have been able to provide a warm, safe and comfortable environment for your loved ones. It warms our hearts to hear you have had such a good experience with us and our team is so grateful for the recognition. We want every resident and their loved ones to feel like part of our family. Thank you again and have a lovely day.
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Review from Gary W (Son of Resident) published on 4 October 2024
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Reply from Davey Taverner, Digital Marketing Manager at Byron Lodge Care Home
Thank you for taking the time to review Byron Lodge so highly. We appreciate any feedback given and are overwhelmed with the lovely words and kind thoughts you have expressed towards our home. We are glad you are happy with the high standard of care we aim to provide our residents. We love that your mum is settled in well with us and she is enjoying her time here. Thank you again and have a lovely day.
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Review from Melanie C (Daughter of Resident) published on 20 September 2024
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Reply from Davey Taverner, Digital Marketing Manager at Byron Lodge Care Home
Hi Melanie, thank you so much for leaving us such a shining review for Byron Lodge. We are thrilled you are happy with the high standard of care we strive to provide our residents. It's great to hear your dad has settled in well with us and you are happy with our service. The team will be delighted to hear your lovely words. We hope to see you soon. Thank you again and have a lovely day.
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Review from Ian J (Respite Resident) published on 19 September 2024
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Reply from Davey Taverner, Digital Marketing Manager at Byron Lodge Care Home
Thank you for taking the time to review Byron Lodge so highly. We are so delighted that your father in law enjoyed his time with us and we were able to provide the high standard of care we strive for. Please come and visit us again soon. Thank you.
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Review from S D (Daughter of Resident) published on 19 September 2024
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Reply from Davey Taverner, Digital Marketing Manager at Byron Lodge Care Home
Thank you for taking the time to review Byron Lodge so highly. We are delighted to hear you are happy with the high standard of care we strive to provide to all of our residents. We are so glad your loved one is settled in well with us. We hope to see you again soon.
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Review from Sandra H (Wife of Resident) published on 19 September 2024
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Reply from Davey Taverner, Digital Marketing Manager at Byron Lodge Care Home
Thank you for taking the time to review Byron Lodge. We appreciate all feedback for our service and are delighted to hear you are happy with the care provided to support your husband. We strive to offer the highest standard of care for our residents and are always open to suggestions on how we can improve. We hope to see you soon. Have a lovely day, thank you.
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Review from L B (Granddaughter of Resident) published on 17 September 2024
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Reply from Davey Taverner, Digital Marketing Manager at Byron Lodge Care Home
Thank you for taking the time to review Bryon Lodge so highly. We appreciate your feedback and are thrilled to hear you are happy with the high standard of care we provide. We love that your grandad is settled in well with us and he is enjoying being part of our family. Have a wonderful day and we will see you on your next visit.
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Review from D L (Daughter of Resident) published on 4 September 2024
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Reply from Davey Taverner, Digital Marketing Manager at Byron Lodge Care Home
Thank you for taking the time to review Byron Lodge so highly. We are thrilled your mum enjoyed her time with us and look forward to seeing you both in the future. We strive to provide the highest quality of care for our residents and we appreciate your feedback. Have a lovely day.
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Review from K W (Granddaughter of Resident) published on 10 May 2024
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Reply from Davey Taverner, Digital Marketing Manager at Byron Lodge Care Home
Thank you for taking the time to review Byron Lodge so highly. We appreciate your lovely words and we are so glad we could provide the high standard of care we strive for. I will be sure to relay your kind words to the team. Thank You
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Review from Andy W (Son of Resident) published on 24 January 2024
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Reply from Davey Taverner, Digital Marketing Manager at Byron Lodge Care Home
Thank you for the taking the time to review Byron Lodge. We appreciate your feedback and are so glad that we can provide your father the high standard of care we strive for. I will be sure to relay your warm words to the team. Thank you.
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Review from S T (Friend of Resident) published on 16 January 2024
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Reply from Davey Taverner, Digital Marketing Manager at Byron Lodge Care Home
Thank you for taking the time to review Byron Lodge. We are so glad that your friend has settled in so well with us. We strive to provide the highest standard of care for each of our residents. We are thrilled that your friend is enjoying the services we offer. I will be sure to relay your warm words with the team and make sure we keep up the hard work in caring for your friend and our other residents. Thank you
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Review from L F (Daughter of Resident) published on 15 January 2024
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Reply from Lynn Billingham, Business Development Manager at Byron Lodge Care Home
Thank you for taking the time for submitting such a lovely review for Byron Lodge. It is wonderful to hear how happy your mum was at the home and that she always had a smile on her face which must have been reassuring for you. I will share your kind comments with all the team.
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Review from C D (Daughter of Resident) published on 15 January 2024
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Reply from Lynn Billingham, Business Development Manager at Byron Lodge Care Home
Thank you for taking the time to submit a review at what must be a difficult time for you and we offer our sincere condolences. It is lovely to hear how well cared for your mum was during her time at Byron Lodge. I will share your kind comments with all the team.
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Review from Tracy S (Daughter-in-law of Resident) published on 4 January 2024
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Reply from Lynn Billingham, Business Development Manager at Byron Lodge Care Home
Thank you for taking the time to review Byron Lodge. It is always an honour to care for people at the end of their life. We appreciate all the support you and your family gave the home during your mother-in-law's stay and thank you for your kind words. We will share your lovely review with the team.
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Review from Mandy S (Daughter-in-law of Resident) published on 4 January 2024
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Reply from Lynn Billingham, Business Development Manager at Byron Lodge Care Home
Thank you for your lovely review. It is wonderful to hear how well cared for your mother-in-law was during her time at Byron Lodge. It was a pleasure caring for your mother-in-law and supporting you as a family at this difficult time. We will share your kind comments with the team.
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Review from June H (Daughter of Resident) published on 27 April 2023
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Reply from Lynn Billingham, Business Development Manager at Byron Lodge Care Home
Thank you for you lovely review for Byron Lodge. It is wonderful to hear how how happy you are with all aspects of the home, particularly the person-centred approach we take, putting the needs as well as the like and dislikes of residents at the heart of everything we do. I will share your lovely comments with all the team.
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Review from K M (Daughter of Resident) published on 10 November 2022
Submitted via Postal Card •
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Reply from Lynn Billingham, Business Development Manager at Byron Lodge Care Home
Thank you for your review and lovely comments about the home. It is always lovely to receive such positive feedback about our warm and friendly home. I will share your comments with all the team.
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Review from Andrew M (Son-in-law of Resident) published on 10 November 2022
Submitted via Postal Card •
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Reply from Lynn Billingham, Business Development Manager at Byron Lodge Care Home
Thank you for taking the time to submit a review. It is lovely to hear how caring and patient the team are, supporting residents. I will share your comments with all the team.
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The Review Score of 9.8 (9.806) out of 10 for Byron Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.806 for Byron Lodge Care Home is calculated as follows: ( (178 Excellents x 5) + (25 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 211 Ratings = 4.806
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Byron Lodge Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 May 2023
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Job Title: Home Manager
Joined: 2024
Adele is the Home Manager at Byron Lodge. She has many years of care experience. Adele's aim for Byron Lodge is to work alongside the fantastic team here at the home to ensure the highest quality care delivery for all the people who live at Byron Lodge. She has an open-door policy in which residents, relatives and staff members can speak freely regarding any concerns that they have.