Cambron House operates an ‘Open visitor policy’ therefore, family members are welcome to visit at anytime. One of the members of staff would be happy to show visitors around, provide more information and answer any questions they may have.
Cambron House has a Review Score of 8.2 (8.180) out of 10, based on 2 reviews in the last 2 years. Over all time Cambron House has 6 reviews.
Review from M S (Daughter of Resident) published on 29 November 2024
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Review from J P (Son of Resident) published on 10 November 2023
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Reply from Chan Surabaskaran, Director at Cambron House
Thank you, we will continue to provide the best services to your mum. We operate open door policy - you can provide any feedback so that we can improve our services.
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Review from Joanne C (Daughter of Resident) published on 9 June 2021
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Review from K D (Partner of Resident) published on 21 December 2020
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Reply from Chan Surabaskaran, Director at Cambron House
Thank you for your kind comments. We have made a lot of improvements recently internally, and we are continuing to make changes.
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Review from Eleanor C (Daughter of Resident) published on 19 February 2020
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Review from Allen W (Friend of Resident) published on 12 February 2020
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The Review Score of 8.2 (8.180) out of 10 for Cambron House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.792 for Cambron House is calculated as follows: ( (19 Excellents x 5) + (5 Goods x 4) ) ÷ 24 Ratings = 4.792
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.388 Points relating to the number of positive Reviews for Cambron House is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6. 2 Positive Reviews ÷ 7.6 = 0.263
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Aug 2021
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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