Cherry Trees has an open door policy so please feel free freely, however, if a meeting is required with manager, please call in advance.
Please bear in mind mealtimes are protected so certain areas of the home will not be accessible at these times.
Free parking available on site.
Cherry Trees Care Home has a Review Score of 9.9 (9.880) out of 10, based on 22 reviews in the last 2 years. Over all time Cherry Trees Care Home has 62 reviews.
Review from Clare T (Niece of Resident) published on 30 January 2025
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Reply from Sharron Whaley, Home Manager at Cherry Trees Care Home
Thank you for leaving a review of Cherry Trees I will certainly pass your comments on to the team. Your positive feedback is greatly appreciated. I am pleased to hear that your Auntie regarded Cherry Trees as her home. We very much enjoyed getting to know your Auntie and celebrating her 100th and 104th birthdays with her. We would like to once again offer our sincere condolences to you and your family. Kind Regards
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Review from Allison S (Daughter of Resident) published on 21 November 2024
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Reply from Sharron Whaley, Home Manager at Cherry Trees Care Home
Thank you for leaving a review of Cherry Trees. I will certainly pass your comments onto the team. I am pleased that you have had a positive experience and that you feel the care for the residents has always been paramount at Cherry Trees. We very much enjoyed getting to know and caring for your dad and would once again like to offer our sincere condolences to you and your family.
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Review from L M (Daughter of Resident) published on 8 November 2024
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Reply from Sharron Whaley, Home Manager at Cherry Trees Care Home
Thank you for the taking the time to write a review of Cherry Trees, I will certainly pass your comments on to the team. I am pleased to hear that you feel that the care he has received has been exceptional and the love, care, and attention from all the staff has enabled him to feel safe and secure and at home. As a team, we strive to provide the highest possible level of care to the people living at Cherry Trees I am pleased to hear that you feel that the care your father has received has been exceptional.
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Review from Donna B (Daughter of Resident) published on 6 November 2024
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Reply from Sharron Whaley, Home Manager at Cherry Trees Care Home
Thank you for taking the time to leave a review of Cherry Trees. It is pleasing to read that you feel the staff who care for your mom are amazing and that they talk to your mom with respect and treat her with love and compassion. As a team, we strive to provide the best care possible to the people living at Cherry Trees. I am pleased with your comment "The staff don't simply come to work and go home again, they live and breath Cherry Trees and care about the residents dearly. They are like a family." I will most certainly pass your comments onto the team.
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Review from Keith H (Husband of Resident) published on 3 September 2024
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Reply from Sharron Whaley, Home Manager at Cherry Trees Care Home
Thank You so much for leaving a review of Cherry Trees I will most certainly pass your comments onto the team. As a team we strive to provide the best care possible to the people living at Cherry Trees I am pleased that you found the whole team friendly and helpful and that you have noted that the facilities and rooms are always clean and tidy. Kind Regards.
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Review from G G (Daughter of Resident) published on 22 July 2024
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Reply from Sharron Whaley, Home Manager at Cherry Trees Care Home
Thank You so much for leaving a review of Cherry Trees I will most certainly pass your comments onto the team. As a team we strive to provide the best care possible to the people living at Cherry Trees I am pleased that you feel that the care your mum received was faultless and that she was very happy. Kind Regards.
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Review from L B (Daughter of Resident) published on 15 July 2024
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Reply from Sharron Whaley, Home Manager at Cherry Trees Care Home
Thank you for leaving a review of Cherry Trees I will certainly pass your comments onto the team. I am pleased that you have had a positive experience and that you feel the care was both personal and professional. We very much enjoyed getting to know your mum and would once again like to offer our sincere condolences to you and your family. Kind Regards.
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Review from Karen H (Daughter of Resident) published on 28 June 2024
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Reply from Sharron Whaley, Home Manager at Cherry Trees Care Home
Thank You for taking the time to leave a review for Cherry Trees I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible to the people living at Cherry Trees. I am so pleased that you feel that your mum is getting the best of everything and that as a family you are all very happy with the care your mum is receiving. Kind Regards.
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Review from P D (Sister-in-law of Resident) published on 28 May 2024
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Reply from Sharron Whaley, Home Manager at Cherry Trees Care Home
Thank You for taking the time to leave a review for Cherry Trees I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible to the people living at Cherry Trees I am pleased you feel that all staff and management are excellent and give the best care to residents. Kind Regards.
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Review from L H (Son of Resident) published on 16 May 2024
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Reply from Sharron Whaley, Home Manager at Cherry Trees Care Home
Thank you for taking the time to leave a review of Cherry Trees. I am pleased to hear that you feel that your mum received excellent care at Cherry Trees and that we were welcoming supportive, and knowledgeable in our roles. I will most certainly pass your comments on to the team. It has been a pleasure caring for your mum. Kind Regards.
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Review from D L (Wife of Resident) published on 9 May 2024
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Reply from Sharron Whaley, Home Manager at Cherry Trees Care Home
Thank You for taking the time to leave a review of Cherry Trees I will certainly pass your comments onto the team. I am pleased to hear that you feel it nice that your husband feels content and happy and that the staff do a great job. I am sorry to hear that you feel that sometimes there are not enough staff please be assured that we use a dependency tool that ensures that we have the correct staffing levels to meet the needs of the people living at Cherry Trees. Please do not hesitate to contact me should you have any concerns. Kind Regards.
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Review from Gillian N (Daughter of Resident) published on 15 April 2024
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Reply from Sharron Whaley, Home Manager at Cherry Trees Care Home
Many thanks for taking the time to leave a five-star review of Cherry Trees, I am pleased to hear that you feel we provide amazing care and that nothing is too much trouble for the team. We strive to provide excellent care to the people living at Cherry Trees and it is clear from your review that we are achieving this. Thank You.
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Review from T K (Daughter of Resident) published on 21 December 2023
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Reply from Sharron Whaley, Home Manager at Cherry Trees Care Home
Thank you for taking the time to leave a review for Cherry Trees. Your positive feedback is greatly appreciated and I will certainly pass your comments on to the team. I am pleased to hear that you feel that the staff managed your dad’s care requirements excellently, with compassion and empathy and that your dad was afforded respect and treated with dignity. We very much enjoyed getting to know your dad and we would like to once again offer our sincere condolences to you and your family. Kind regards.
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Review from Kate N (Daughter of Resident) published on 21 December 2023
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Reply from Sharron Whaley, Home Manager at Cherry Trees Care Home
Many thanks for taking the time to leave a review of Cherry Trees, I am pleased to hear that you feel the service offered a happy environment with good levels of choice and the staff teams were always focused on solving issues and problems. It is pleasing to hear that you have been reassured throughout by the care standards delivered in practice by staff and that the learning culture between staff is evidently continuously in action. We very much enjoyed getting to know your dad and would like to once again offer our sincere condolences to you and your family. Kind regards.
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Review from Terry G (Son of Resident) published on 21 November 2023
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Reply from Sharron Whaley, Home Manager at Cherry Trees Care Home
Thank you for taking the time to leave a review for Cherry Trees. I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible. I am pleased to hear that you feel that the staff and facilities here are first class and that you feel the friendliness and care for the residents is clear for people to see and that nothing is too much trouble.
Kind Regards, Home Manager.
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Review from David S (Grandson of Resident) published on 10 November 2023
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Reply from Sharron Whaley, Home Manager at Cherry Trees Care Home
Thank you for taking the time to leave a review for Cherrytrees. Your feedback is appreciated, and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible, and I am pleased that you observed the staff to be some of the happiest and friendliest people that you have ever met. We would like to offer our sincere condolences to you and your family. Kind Regards.
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Review from Paula K (Daughter of Resident) published on 6 October 2023
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Reply from Sharron Whaley, Home Manager at Cherry Trees Care Home
Many thanks for taking the time to leave a review for Cherry Trees, your positive feedback is greatly appreciated, and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that your Mum was treated with the greatest respect and that she settled in at Cherry Trees. We very much enjoyed getting to know your Mum and we would like to once again offer our sincere condolences to you and your family.
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Review from C H (Daughter of Resident) published on 2 October 2023
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Reply from Sharron Whaley, Home Manager at Cherry Trees Care Home
Thank you for taking the time to leave this review, we really do appreciate the feedback we receive for our home. Our team of compassionate staff strive to understand the needs and requirements of every individual resident in order to provide them with the highest possible level of care. We are pleased to hear this has been your experience at Cherry Trees.
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Review from Wendy G (Daughter of Resident) published on 2 October 2023
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Reply from Sharron Whaley, Home Manager at Cherry Trees Care Home
Many thanks for taking the time to leave a review for Cherry Trees. Your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you would recommend Cherry Trees. We very much enjoyed getting to know your mum and we would like to once again offer our sincere condolences to you all. Kind Regards.
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Review from D H (Niece of Resident) published on 14 September 2023
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Reply from Sharron Whaley, Home Manager at Cherry Trees Care Home
Many thanks for taking the time to leave a review for Cherry Trees, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents. I am pleased to hear that you always found the staff competent, caring and willing to go the extra mile to ensure that your Auntie was comfortable and settled and that your Auntie's quality of life and the quality of the time you spent with her improved significantly in Cherry Trees.
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The Review Score of 9.9 (9.880) out of 10 for Cherry Trees Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.880 for Cherry Trees Care Home is calculated as follows: ( (228 Excellents x 5) + (31 Goods x 4) ) ÷ 259 Ratings = 4.88
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cherry Trees Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Aug 2023
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Job Title: Home Manager
Joined: 2017
My name is Sharron Whaley, and I am the Home Manager here at Cherry Trees Care Home in Rotherham. I have worked for Orchard Care Homes since November 2014 and have been the Manager at Cherry Trees since 2017.