Cherry Trees has an open door policy so please feel free freely, however, if a meeting is required with manager, please call in advance.
Please bear in mind mealtimes are protected so certain areas of the home will not be accessible at these times.
Free parking available on site.
Cherry Trees Care Home has a Review Score of 9.9 (9.880) out of 10, based on 22 reviews in the last 2 years. Over all time Cherry Trees Care Home has 62 reviews.
Review from K B (Daughter of Resident) published on 18 June 2019
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Reply from Sharron Whaley, Home Manager at Cherry Trees Care Home
Many thanks for taking the time to leave a review for Cherry Trees, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible for our residents and I am pleased to hear that you found the staff treated not only your mum with dignity, respect and kindness but also yourself. We very much enjoyed getting to know your mum whilst she was with us and we would like to once again offer our sincere condolences to you all.
Kind regards Sharron Whaley, Home Manager
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Review from Maureen F (Daughter of Resident) published on 16 May 2019
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Reply from Sharron Whaley, Home Manager at Cherry Trees Care Home
Many thanks for taking the time to leave a review for Cherry Trees, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible for our residents and I am pleased to hear that you found the staff treated your mother with dignity, compassion and tenderness. We very much enjoyed getting to know your mother whilst she was with us and we would like to once again offer our sincere condolences to you all.
Kind regards Sharron Whaley, Home Manager
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Review from D R (Granddaughter of Resident) published on 24 April 2019
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Reply from Sharron Whaley, Care Home Manager at Cherry Trees Care Home
Many thanks for the lovely review. I'm delighted to hear that the care we provide meets your standards. Kind regards, Care Home Manager.
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Review from Pamela B (Daughter of Resident) published on 1 March 2019
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Review from Audrey H (Sister of Resident) published on 11 February 2019
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Reply from Sharron Whaley, Care Home Manager at Cherry Trees Care Home
Thank you for such a lovely review and that our home meets your caring standards. Our staff work tirelessly to provide excellent care and a clean home, so hearing this feedback is so rewarding. Kind regards, Sharon Whaley, Care Home Manager.
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Review from C H (Daughter of Resident) published on 11 February 2019
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Reply from Sharron Whaley, Care Home Manager at Cherry Trees Care Home
Thank you so much for the lovely review. I’m delighted to hear that our staff and home are friendly and welcoming and that you would recommend us. Kind regards, Sharron Whaley, Care Home Manager.
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Review from J H (Daughter of Resident) published on 11 February 2019
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Reply from Sharron Whaley, Care Home Manager at Cherry Trees Care Home
Thank you for taking the time to leave us a review. Whilst I am happy to hear we look after your dad to a satisfactory standard, I urge you to please come to speak to me on how we can improve our service and care for your father. Kind regards, Sharron Whaley.
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Review from Sue H (Daughter of Resident) published on 26 October 2018
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Reply from Sharron Whaley, Care Home Manager at Cherry Trees Care Home
Many thanks for leaving such a lovely review. We’re delighted to hear such positive praise about our home and the staff. We look forward to caring for your mother in the future. Kind regards, Sharron Whaley, Care Home Manager
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Review from J P (Granddaughter of Resident) published on 24 September 2018
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Review from Paul S (Son of Resident) published on 26 June 2018
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Reply from Sharon Whaley, Care Home Manager at Cherry Trees Care Home
Thank you for your review. It is brilliant to hear that our care meets your expectations and that our staff are professional and helpful. We look forward to continuing to care for your loved one and offering the best standard of care. Kind regards
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Review from Patricia T (Daughter of Resident) published on 23 May 2018
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Reply from Sharron Whaley, Home Manager at Cherry Trees Care Home
Many thanks for taking the time to leave a review for Cherry Trees, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you find the staff to be caring and very kind and that prompt action is always taken.
Kind regards.
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Review from Julie F (Daughter of Resident) published on 1 May 2018
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Down the hall where the rooms are it smelt of urine.
Reply from Sharron Whaley, Home Manager at Cherry Trees Care Home
We are grateful for all feedback and comments in relation to our service and are disappointed to learn that you felt this did not match your expectations.
We strive hard to provide a quality care experience and pride ourselves on this, particularly with the activities that we offer. We will be taking your concerns further and investigating the comments that you have made.
Kind regards, Sharron Whaley, Home Manager
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Review from Edna S (Daughter of Resident) published on 30 April 2018
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Reply from Sharron Whaley, Home Manager at Cherry Trees Care Home
Many thanks for taking the time to leave a review for Cherry Trees, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you found the staff were on hand and easy to talk to and that they kept you fully informed at all times.
We very much enjoyed getting to know your dad whilst he was with us and we would like to once again offer our sincere condolences to you all.
Kind regards Sharron Whaley, Home Manager.
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Review from D P (Son of Resident) published on 30 April 2018
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Reply from Sharron Whaley, Home Manager at Cherry Trees Care Home
Many thanks for taking the time to leave a review for Cherry Trees, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find the home to be clean and welcoming and you find our staff to be brilliant. We are very much enjoying getting to know your mum.
Kind regards Sharron Whaley, Home Manager.
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Review from Mandy S (Granddaughter of Resident) published on 23 April 2018
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Review from Stephen S (Husband of Resident) published on 4 January 2018
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Review from Andrew B (Grandson of Resident) published on 11 October 2017
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Reply from Sharron Whaley, Home Manager at Cherry Trees Care Home
Many thanks for taking the time to write a positive review for Cherry Trees, we are always pleased to receive feedback and I will certainly share it with the team. We strive to provide the best care possible for all our residents and support them as much as possible throughout their stay at the home, however long or short that may be and I am pleased to read that your grandmother had a good experience during her time at Cherry Trees.
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Review from Graham C (Cousin of Resident) published on 12 September 2017
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Reply from Sharron Whaley, Home Manager at Cherry Trees Care Home
Many thanks for taking the time to leave a positive review for Cherry Trees, we appreciate all the feedback we get and I will be sure to pass your comments on to the team. All the staff strive to provide the best care possible in a professional and helpful manner and I am pleased to hear that you have found this to be true with the care given to your cousin.
Sharron Whaley, Home Manager
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Review from Sally D (Friend of Resident) published on 7 September 2017
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Reply from Sharron Whaley, Home Manager at Cherry Trees Care Home
Many thanks for taking the time to write a positive review for Cherry Trees, your comments will be greatly appreciated by the team and I will be sure to pass them on. Our staff strive to make the residents feel happy in the home and I am pleased to hear that your friend has settled in well.
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Review from M W (Son of Resident) published on 27 March 2017
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Reply from Sharon Whaley, Care home manager at Cherry Trees Care Home
Thank you very much for your review.
I am so pleased that your mother enjoyed her stay here and that you were happy with the care she received.
Our staff do work hard to maintain a high standard of care and it is lovely to hear that this is noted.
Thank you again.
Best wishes.
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The Review Score of 9.9 (9.880) out of 10 for Cherry Trees Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.880 for Cherry Trees Care Home is calculated as follows: ( (228 Excellents x 5) + (31 Goods x 4) ) ÷ 259 Ratings = 4.88
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cherry Trees Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Aug 2023
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Job Title: Home Manager
Joined: 2017
My name is Sharron Whaley, and I am the Home Manager here at Cherry Trees Care Home in Rotherham. I have worked for Orchard Care Homes since November 2014 and have been the Manager at Cherry Trees since 2017.