The home has an open door policy, welcoming friends and family at all times.
If a meeting with the Home Manager is required, please call in advance.
Meal times are protected - there will be no answer to phone calls or the door during these times. Please contact the home directly for information on these mealtimes.
Free parking available on-site.
Fairwinds has a Review Score of 9.2 (9.187) out of 10, based on 4 reviews in the last 2 years. Over all time Fairwinds has 11 reviews.
Review from S V (Daughter of Resident) published on 20 June 2024
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Reply from Lauren Hallas, Marketing and Communications Officer at Fairwinds
Thank you for your review, we appreciate you taking the time to leave feedback for Fairwinds. We'll pass your comments on to the team!
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Review from A K (Daughter of Resident) published on 28 May 2024
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Reply from Lauren Hallas, Marketing and Communications Officer at Fairwinds
Thank you for your review, we appreciate your kind words and we'll pass them on to the team at Fairwinds!
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Review from L B (Sister of Resident) published on 23 May 2024
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Reply from Lauren Hallas, Marketing and Communications Officer at Fairwinds
Thank you for your lovely review of Fairwinds, we're so glad that you and your sister are both happy with the home. We'll be sure to pass your comments on to the team!
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Review from Andrew T (Husband of Resident) published on 3 May 2024
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Reply from Lauren Hallas, Marketing and Communications Officer at Fairwinds
Thank you for your kind review of Fairwinds. We're so pleased to hear that your wife is receiving excellent care and we'll pass your comments on to the team at the home. Thank you.
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Review from Mikey W (Nephew of Resident) published on 18 July 2022
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Reply from Jenna Wood, Marketing Manager at Fairwinds
Thank you for your amazing five star review of Fairwinds. We're so glad to hear about your cinema trip and that we could be part of your highlight of the year. I'll pass your review on to the team - it'll make their day.
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Review from Gillian S (Mother of Resident) published on 3 August 2021
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Reply from Jenna Wood, Marketing Manager at Fairwinds
Thank you for your kind review. We're so glad to hear that your son regards Fairwinds as a friendly and welcoming home and that he feels safe and comfortable. We know how important it is for family members to feel reassured that their loved one is being cared for. I'll pass on your message to the team!
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Review from Katie P (Daughter of Resident) published on 15 July 2021
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Reply from Jenna Wood, Exemplar Health Care at Fairwinds
Thank you so much for your kind review. We're really glad to hear that the staff are kind and approachable and that your mum is well looked after. I'll pass this onto the team at Fairwinds - it'll make their day.
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Review from M B (Friend of Resident) published on 29 June 2021
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Reply from Jenna Wood, Marketing Manager at Fairwinds
Thank you for your review. We're pleased that you feel that Fairwinds is safe and secure and that the staff are doing a great job. I'll pass on your review to the team who will be delighted!
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Review from Christopher P (Brother of Resident) published on 22 June 2021
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Reply from Jenna Wood, Marketing Manager at Fairwinds
Thank you for your positive review. We're so glad to hear that you've been able to keep in touch over the past 18 months. We hope to welcome you back into the home soon. I'll pass on your message to the team at Fairwinds - it'll make everyone's day.
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Review from Gordon B (Father of Resident) published on 14 November 2019
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Reply from Tracy Cook, Home Manager of Fairwinds at Fairwinds
Thank you for taking the time to review us. We are so happy you have complete peace of mind over your son’s care. We know that he’s happy here. We look forward to your visits and look forward to welcoming you again soon.
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Review from Wendy P (Sister-in-law of Resident) published on 14 May 2019
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The Review Score of 9.2 (9.187) out of 10 for Fairwinds is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.2 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.979 for Fairwinds is calculated as follows: ( (47 Excellents x 5) + (1 Goods x 4) ) ÷ 48 Ratings = 4.979
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.208 Points relating to the number of positive Reviews for Fairwinds is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8. 4 Positive Reviews ÷ 4.8 = 0.833
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Mar 2020
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Job Title: Home Manager
Joined: 2021
Hi, I'm Kath, Home Manager at Fairwinds care home in Rotherham.