Review from M B (Son of Resident) published on 9 February 2024
Submitted via Website • Report

Overall Experience

Satisfied with current care but would like to see staffing increased. There could be a problem when 2 or more residents require attention. This would also increase the overall scores given in this review.

Reply from Nadia Shepperson, Manager at Ladyfield House Residential Home

Thank you for taking the time to write a review. The staffing levels are worked out using a generic dependency tool. There are 25 residents on the unit and unfortunatley we cannot meet all of their needs at the same time. I am happy to discuss this in further detail when you are next in the home should you wish to do so. My door is always open and I'm happy to answer any questions.

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Review from Mark B (Son of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience

Flaming awesome.
Caring professional staff.
Great work ethic and environment.
Manager really helpful and friendly.
Nice environment location.
Cannot think of a better place for my mum to be placed.
Such a change in her for the good.
She is so happy.

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Review from David K (Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience

Very efficient and caring, and nothing is too much trouble.

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Review from J H (Daughter of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience

Mum went into Ladyfield July this year, she now seems much happier and settled. A lot of that is down to management and staff, who are extremely caring. It requires a special person to work in a care home, especially with dementia patients, and Ladyfield have definitely found some amazing people.

Reply from Nadia Shepperson, Manager at Ladyfield House Residential Home

Thanks you so much for your kind words, so glad about the way your mum has settled.

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Review from A R (Daughter of Resident) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience

Mum seems to be happy and settled, This was not an immediate process. The staff are very pleasant and obviously very skilled at what they do. It is a relief to see her comfortable and happy.

Reply from Nadia Shepperson, Manager at Ladyfield House Residential Home

Thank you for your kind words and for taking the time to write a review.

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Review from D B (Husband of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience

An immaculately clean and odour-free home. Attentive and friendly staff who always ask visitors if they want a cup of tea or coffee and always call visitors by Christian name. Well run and highly secure.

Reply from Nadia Shepperson, Manager at Ladyfield House Residential Home

Thank you so much for your kind words about Ladyfield House.

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Review from Ellen H (Granddaughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience

The manager and all the staff at Ladyfield have been incredible throughout my nana’s difficult transition from independent living to their dementia unit. Not only have they shown kindness, compassion and patience towards my nana, but also to me and my family. The manager has taken the time to explain

and reassure me whenever necessary, always putting my nana’s needs and safety at the forefront of every conversation and decision.
“Thank you” just isn’t enough for the manager and the team for the exceptional care they’re providing. Knowing that my nana is being looked after by a team we wholeheartedly trust has made this difficult time so much easier.

Reply from Nadia Shepperson, Manager at Ladyfield House Residential Home

Thank you so much for your kind words, it means a lot to myself and the team.

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Review from J H (Daughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience

Really thrilled with the way the staff have helped Mum settle in. Everyone is patient and understanding and despite Mum being quite a handful in the early days, they have been nothing but positive in terms of her care. The food is obviously good - never thought I would see tight clothing after all the

weight she lost prior to her going into care. Such lovely entertainment was organised for the residents and a really positive atmosphere.
The refurbishments are great - it will be fantastic when all is finished.
Thank you so much all of you!

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Review from S S (Daughter-in-law of Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience

My mother-in-law has been in the home for the last two years and my husband and I are absolutely thrilled with our choice of home and care for her. The home is small and has a family feel about it, all the staff have been very efficient in their duties but have treated both Mom and our family with the

greatest respect. The new decorations have shown their commitment to the residents for their comfort and well-being at all times. Ladyfield is an excellent choice of care for loved ones.

Reply from Nadia Shepperson, Manager at Ladyfield House Residential Home

Thank you so much for writing a review for the home, it is very much appreciated.

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Review from D W (Granddaughter of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience

The staff are very friendly but I do feel like they are understaffed at times which affects their service a lot. Good choice of food, all freshly cooked and portions are good it puts my mind at ease knowing she is getting 24/7 care.

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Review from Natalie W (Granddaughter of Resident) published on 22 March 2023
Submitted via Website • Report

Overall Experience

Nan was deteriorating rapidly at home. We'd looked into local care homes but nothing felt right until we found Ladyfield. From the first I saw their website, I knew this was the one. We visited and it was wonderful. It felt homely and welcoming. They cook all meals from scratch, they host regular social

events, and it's placed in a stunning location.
Unfortunately, it's so good, they were full. But persistence is key. I called every week for two months. The staff could see we had our hearts set, and when a space became available for respite, they were quick in setting things in place. After a home visit, Nan moved in a few days later, in October 2022.
I can't begin to describe how much of weight has been lifted from the family. Nan raised us all and watching her deteriorate at home was crushing. Yet, when I see her now, she's smiling again, she talks to us. She's eating better (not one water infection since she moved in) and she's happy.
We couldn't ask for more, thank you Ladyfield.

Reply from Nadia Shepperson, Manager at Ladyfield House Residential Home

Thank you so much for taking the time to write us a review, it is very much appreciated.

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Review from Kay H (Daughter of Resident) published on 19 March 2023
Submitted via Postal Card • Report

Overall Experience

My mum started living in Ladyfield House Residential Home in September 2022.
As a family we can't praise the staff and management enough for the care she receives. Nothing is too much trouble. As a family we know how safe and cared for she is.
Thank you for everything you do for Mum.

Reply from Nadia Shepperson, Manager at Ladyfield House Residential Home

Thank you so much for your kind words. I will ensure it gets passed on to the team.

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Review from B G (Daughter of Resident) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience

Staff are caring and want to know how we are feeling about Mum.

Reply from Nadia Shepperson, Manager at Ladyfield House Residential Home

Thank you for your review, we are always here when you need a chat.

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Review from Carol G (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience

My Mum has now been a resident at Ladyfield House Residential Home for about 18 months. As her Alzheimer's and dementia progress the carers have continued to care for her with dignity and respect in often challenging situations. I'm always updated when I visit, and any concerns I have are dealt with

promptly and efficiently. Ladyfield House is constantly aiming to improve the home for their residents. Activities are varied and plentiful, and they are currently re-decorating the communal spaces which are looking wonderful. Thank you to everyone, your efforts are much appreciated by all my family.

Reply from Nadia Shepperson, Manager at Ladyfield House Residential Home

Thank you so much for your lovely review. I will pass on your comments to all the staff team.

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Review from Deborah B (Daughter of Resident) published on 6 September 2022
Submitted via Website • Report

Overall Experience

I was very worried about my mum moving to a care home, but the manager and staff at Ladyfield could not have been more helpful and supportive. My mum is well cared for and now doesn't want to come back home.
The staff have always been helpful and kind and Ladyfield is spotlessly clean with lovely rooms

and all areas are very well kept.
I would highly recommend Ladyfield to anyone who has a relative that needs 24/7 care.

Reply from Nadia Shepperson, Manager at Ladyfield House Residential Home

Thank you for your lovely feedback about our home. We are really happy to have your mum in our care and are glad she has settled in as well as she has.

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Review from P M (Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience

I found the management and carers extremely kind considerate and caring. Couldn't have wished for better help and care. Always approachable and willing to talk things through to reach the best solution.

Reply from Nadia Shepperson, Manager at Ladyfield House Residential Home

Thank you so much for taking time to write a review for Ladyfield it is very much appreciated.

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Review from Anthony W (Son of Resident) published on 12 April 2022
Submitted via Website • Report

Overall Experience

We were very satisfied with the care mum received at the care home. She often said to us that the staff were very nice and friendly and she also said, “They do everything for me!” We felt she was comfortable and safe there, even during the Covid crisis.

Reply from Nadia Shepperson, Manager at Ladyfield House Residential Home

Thank you for taking the time to write us a review it is very much appreciated.

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Review from Paul S (Son of Resident) published on 14 February 2022
Submitted via Postal Card • Report

Overall Experience

Mum was admitted to Ladyfield in August 2021. We looked at a number of homes and Ladyfield was absolutely correct. My mum has been so happy since being here. The care is exceptional and the family community gives us peace of mind. I cannot recommend Ladyfield enough. It is a very special place.

Reply from Nadia Shepperson, Manager at Ladyfield House Residential Home

Thank you for taking the time to write us a review it is much appreciated.

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Review from D R (Husband of Resident) published on 9 December 2021
Submitted via Postal Card • Report

Overall Experience

Covid restrictions are still ongoing.
Not able to see much of the home so cannot comment on food and activities. My wife was in for four weeks respite and I was quite happy with the care other than the amount of falls she had. I appreciate it is difficult to watch them all the time but I think this

needs addressing.

Reply from Nadia Shepperson, Manager at Ladyfield House Residential Home

Thank you for your review it is very much appreciated. Although we recognise that your wife did have falls during her stay we feel this was contributed to by her underlying illness and was one of the reasons why she was admitted to the home initially. The home did everything possible to maintain her safety whilst she was with us raising referrals and contacting other professionals to try to eliminate these whilst she was in our care.

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Review from Ann K (Wife of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience

Over the past 2/3 years, my praise for my husband's care cannot be fauted. All the management and staff have to be praised for their care, kindness, and patience.
The cleanliness, food, and all the services provided could not be any better.
Thank you.

Reply from Nadia Shepperson, Manager at Ladyfield House Residential Home

Thank you so much for taking the time to complete a review.

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Ladyfield House Residential Home

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