The home has an open door policy, welcoming friends and family at all times.
If a meeting with the Home Manager is required, please call in advance.
Meal times are protected - there will be no answer to phone calls or the door during these times. Please contact the home directly for information on these mealtimes.
The home has free parking on site.
The Lodge has a Review Score of 9.2 (9.191) out of 10, based on 3 reviews in the last 2 years. Over all time The Lodge has 9 reviews.
Review from Stephen B (Father of Resident) published on 30 August 2024
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Reply from Lauren Hallas, Marketing and Communications Officer at The Lodge
Hello, thank you for taking the time to leave your lovely review of The Lodge. We're pleased to hear that your daughter is happy in her home and is receiving brilliant care. We'll pass your comments on to the team, it will make their day!
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Review from Susan P (Mother of Resident) published on 7 August 2024
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Review from Andrew B (Brother of Resident) published on 27 November 2023
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Review from Elaine W (Mother of Resident) published on 20 August 2018
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Review from Philip G (Brother-in-law of Resident) published on 26 June 2018
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Review from Vivienne G (Sister of Resident) published on 26 June 2018
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Review from Royce H (Brother of Resident) published on 21 June 2018
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Review from Gillian H (Sister of Resident) published on 18 June 2018
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Review from Zoe M (Sister of Resident) published on 18 August 2016
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The Review Score of 9.2 (9.191) out of 10 for The Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.941 for The Lodge is calculated as follows: ( (32 Excellents x 5) + (2 Goods x 4) ) ÷ 34 Ratings = 4.941
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.25 Points relating to the number of positive Reviews for The Lodge is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 6 registered maximum number of service users is 1.2, which has been reached with 3 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Feb 2020
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Job Title: Home Manager
Hi, I'm Steve, the Home Manager at The Lodge Care Home in Swallownest, South Yorkshire.