The home has an open door policy, welcoming friends and family at all times.
If a meeting with the Home Manager is required, please call in advance.
Meal times are protected - there will be no answer to phone calls or the door during these times. Please contact the home directly for information on these mealtimes.
The home has free parking on site, and there is free parking available on nearby streets.
Lonnen Grove has a Review Score of 9.1 (9.125) out of 10, based on 2 reviews in the last 2 years. Over all time Lonnen Grove has 5 reviews.
Review from Chants C (Resident) published on 31 March 2025
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Reply from Amy Preston, Marketing and Design Officer at Lonnen Grove
Thank you for your review! It's great to hear you enjoy living at Lonnen Grove and feel supported by the team. Your feedback means a lot, and we will share your comments with the team.
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Review from L X (Sister of Resident) published on 8 May 2024
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Reply from Jenna Wood, Marketing Manager at Lonnen Grove
Thank you for leaving a review of Lonnen Grove. It's great to hear that the team is always there to help and that the home is clean and tidy.
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Review from Sharon S (Friend of Resident) published on 10 September 2021
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Reply from Jenna Wood, Exemplar Health Care at Lonnen Grove
Hi Sharon. Thank you for your review. We're really glad to hear that the staff are friendly and always willing to help. I'll pass on your review to the team. Jenna
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Review from Ian T (Brother of Resident) published on 28 May 2019
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Review from Brian William H (Father of Resident) published on 12 January 2018
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The Review Score of 9.1 (9.125) out of 10 for Lonnen Grove is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.1 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Lonnen Grove is calculated as follows: ( (21 Excellents x 5) ) ÷ 21 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.125 Points relating to the number of positive Reviews for Lonnen Grove is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 6 registered maximum number of service users is 1.2, which has been reached with 2 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Aug 2021
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Hi, I’m Natalie and I’m the Home Manager at Lonnen Grove in Rotherham.
Exemplar Health Care has a reputation for delivering first-class, person-centred care, which is achieved by truly focusing on those using the service. I wanted to get back to focusing on the individual and making a positive difference in their lives, this is something that Exemplar Health Care is known for.
I am thrilled to be able to develop what will no doubt be a strong and successful team at Lonnen Grove. However, I am most excited about sharing successes (big and small) with everyone who is a part of Lonnen Grove - we have an exciting journey ahead of us!