Moorgate Lodge has a Review Score of 9.9 (9.893) out of 10, based on 20 reviews in the last 2 years. Over all time Moorgate Lodge has 69 reviews.
Review from F L (Daughter of Resident) published on 24 February 2025
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Review from Michelle C (Daughter of Resident) published on 31 January 2025
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Review from K B (Niece of Resident) published on 28 November 2024
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Review from K P (Daughter of Resident) published on 20 November 2024
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Review from E C (Granddaughter of Resident) published on 7 November 2024
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Review from S D (Grandson of Resident) published on 7 November 2024
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Review from E T (Granddaughter of Resident) published on 7 November 2024
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Review from W T (Daughter of Resident) published on 7 November 2024
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Review from W M (Son of Resident) published on 7 November 2024
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Review from E D (Daughter-in-law of Resident) published on 7 November 2024
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Review from K B (Relative of Resident) published on 7 November 2024
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Review from Michael P (Son of Resident) published on 13 June 2024
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Review from Ruth S (Daughter of Resident) published on 14 May 2024
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Review from Graham M (Son of Resident) published on 28 March 2024
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Review from Jane K (Daughter of Resident) published on 5 February 2024
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Review from Christine B (Sister of Resident) published on 4 January 2024
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Review from Alan L (Son of Resident) published on 5 December 2023
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Review from Ernie C (Son of Resident) published on 10 November 2023
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Review from Kathleen B (Sister of Resident) published on 20 July 2023
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Review from W B (Brother-in-law of Resident) published on 16 May 2023
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The Review Score of 9.9 (9.893) out of 10 for Moorgate Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.893 for Moorgate Lodge is calculated as follows: ( (211 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 233 Ratings = 4.893
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Moorgate Lodge is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 18 Mar 2025
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Job Title: Manager
Lisa is a multi-skilled and highly trained Registered Mental Health Nurse by profession. She brings a plethora of care skills to her role as Nursing Home Manager at Moorgate Lodge and we are indeed lucky to have her. Lisa has built an impressive CV over the years, with both the NHS and the private sector and we are supremely confident that the needs of our clients are very safe in her hands, however challenging they may be. Her insatiable appetite for continuous professional development has served her well, whilst demonstrating the ability to turn around negative situations she has been faced with into positives, a skill set never needed more than in recent times that we all know only too well.