Review from J M (Daughter of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience

After looking at several homes for my mum, we settled on Swallownest Care Home, and thank goodness we did. From our initial meeting to getting Mum settled made a very unhappy time better for us all as the staff listened not only to Mum but to us as a family too. The care, love and support were great,

and it made my mum's and our last eight months bearable, giving us time to spend with her as a family. Thank you for everything.

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Review from Kathlyn B (Daughter of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience

Lovely home-from-home. All staff (from maintenance to manager) are very good. Mum loves all the entertainment the home provides and loves to join in the singing. The food is very good too (especially the puddings!). The residents have activities which they can join in if they want to. Mum has been here

quite a few years and loves it.

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Review from K T (Daughter of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience

My mother came to Swallownest for end-of-life care. She was only a resident for one week, but my experience was that the carers couldn't do enough for the residents. We were allowed/encouraged to put photos and memorabilia on the walls to bring familiarity to an unfamiliar room. We were always met with

cheerful smiles, and my mother was treated with kindness and dignity. The staff always made themselves available if we had any questions.

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Review from Jacqueline R (Daughter of Resident) published on 2 August 2022
Submitted via Website • Report

Overall Experience

Mum has recently moved into Swallownest Care Home at the age of 101. I would like to thank all the hardworking staff there for making my mum welcome and helping her to settle in. As you can imagine, it is very daunting to give up your independence at this age. Mum is being very well cared for, and the

staff make a real effort to make sure she is well dressed and looking her best. Despite being apprehensive at first, she is now happy to go to the day room with the other residents and eat her meals in the dining room. Thank you again to all the wonderful and hardworking staff. We really do appreciate everything you have done for her.

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Review from Christine B (Daughter of Resident) published on 20 July 2022
Submitted via Website • Report

Overall Experience

My mum moved into Swallownest Care Home in September 2019 and was very happy and well cared for. She was treated with dignity and respect, and we are very grateful to everyone involved in her care. Sadly Mum has now passed away, and we were very touched by how everyone came outside to pay their respects

on her funeral day, and staff members and manager came to the church service. If anyone is looking for a good care home for a loved one, I would highly recommend Swallownest.

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Review from Christine C (Niece of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience

I would just like to thank all the staff for taking care of my auntie, who was there for a month. Despite she is home now, l wouldn't hesitate to let her go back in. The staff were wonderful and showed a lot of empathy.

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Review from A R (Daughter of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience

We were moving my mother’s things from Wales to the Swallownest nursing home. I phoned the home after getting slightly lost, the member of staff was very helpful and remained on the phone until we turned onto Chesterfield Road. To my surprise, when we pulled up, we were greeted by two members of staff

who were waiting outside for us. After a very long journey which started in the West Midlands, it was lovely to be greeted by such friendly staff. They asked about our journey and if we had eaten. We were shown to the room which was allocated to my mother. The staff made us a much-welcomed tray of tea and biscuits, plus the offer of sandwiches if we wanted. All the staff we met were friendly and welcoming, which gave us a sense of comfort knowing my mother would be cared for. The home was very clean and peaceful.

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Review from Glen P (Son of Resident) published on 11 October 2021
Submitted via Website • Report

Overall Experience

My mother has been a resident of Swallownest Care Home for the past 6-weeks, and in that time, she has thrived due to the excellent care she has been provided with.
I cannot praise the staff highly enough for all they have done for her.
We, as a family, would highly recommend Swallownest Care Home

for your loved one.

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Review from Gillian H (Niece of Resident) published on 7 September 2021
Submitted via Website • Report

Overall Experience

From the outset, the staff at Swallownest have been warm, welcoming and calmly reassuring at a time when stress and worry can overtake...
Every effort was made to ensure Aunty’s transition from the hospital was as comfortable as possible. This could potentially have been extremely traumatic, given

the significance of this major life-changing event.
My aunt is now happily settled and has made the decision that she would like to stay at Swallownest. She is enjoying the company/care/laughter and is no longer in fear of not coping at home alone.
On the very first day, one lady FaceTimed us... it is the individual staff member’s thoughtfulness and compassion that is impossible to quantify but makes all the difference. It is in fact, priceless to residents and families to know that staff go "over and above" to meet physical and emotional needs.
Thank you to all.

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Review from Paula R (Daughter of Resident) published on 2 September 2021
Submitted via Website • Report

Overall Experience

My mum settled into life at Swallownest Care Home despite the pandemic's restrictions. She looks really well, is always clean, well dressed and smiling. She takes part in some of the activities arranged by the well-being lady and is becoming quite the artist. She loves having her nails painted. Thank

you; you do an amazing job.

Mum loves the food at Swallownest, especially the breakfast. She enjoys the fudge with her tea as well.

A big thank you to all the wonderful carers who look after Mum and not forgetting the front of house lady who is always friendly and informative. The manager should be really proud of this team; they are great.

It is such a relief to know that Mum is getting well looked after and that she appears really happy. Can't wait for her to be able to go out on day trips once these strange days are over.

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Review from Celia C (Daughter of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience

Mum moved to Swallownest Care Home after a series of nasty falls at home in March 2019.
Her quality of life has improved 100% and she’s even put on weight! All of the staff are very welcoming and friendly and nothing is too much trouble. During lockdown, the staff have done an amazing job keeping

everyone safe in difficult times for everyone. Contact has been maintained with Mum by weekly video calls arranged through Dawn the wellbeing coordinator, although it’s not quite the same the calls have proved to be a great way of staying in touch.
The manager and her team deserve great credit for all that they have done and I would recommend Swallownest to anyone who is making the difficult decision of moving a loved one into a care home.

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Review from June H (Daughter of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience

Swallownest Care Home has completely altered my impression of nursing homes. It is clean and spacious. Rooms for eating, resting and socialising. Our father plays games; as part of Swallownests’ in-house rehabilitation. The activities coordinator and staff have built up a lovely relationship with our

father.
At a time when relatives emotions are running high, the manager and secretary are extremely professional and equally empathetic and very kind. They listen and guide you through the process of establishing suitable care for your relative right from the hospital discharge. The nursing staff have a wealth of experience. Any concerns are always raised promptly with the family. We would highly recommend this care home.

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Review from B H (Son of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience

We found Swallownest when our mother was very ill. They have been a Godsend, and I can only be grateful that they could care for her. They work endlessly to make sure Mum and we are taken care of. We can't thank them enough. The staff have been fantastic, and the manager is an amazing source of support

to us. We couldn't wish for better.

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Review from Norma R (Daughter of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience

My mother spent the last few days of her life in the care of the staff at Swallownest Care Home. She was treated with compassion, respect and professional duty of care that could not be surpassed. Family members were also treated with sympathy and care and encouraged to spend precious time together.

Her final hours passed peacefully with family by her bedside. Thank you to everyone.

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Review from Adrian L (Son of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience

I'd just like to say how great all the staff have been.
During Covid, the staff have been fantastic. One lady used her own personal mobile to allow me to FaceTime my mum during the lockdown. Another lady has dealt with my visits re testing very well.
More recently, the manager dealt efficiently with

my concerns over an end of life funding issue.
I would recommend this home for anyone's parents.
Thanks to all of you.

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Review from Paul S (Friend of Resident) published on 27 April 2021
Submitted via Website • Report

Overall Experience

This is a fantastic care home. It would be my first choice if a loved one required it, there's a homely vibe when people was allowed to visit, the video calls was great when we weren't permitted to visit due to Covid, excellent, kind, caring staff (very funny as well); they even get dressed up from

time to time. I'm told every single member of staff got vaccinated for Covid to help keep the residents safe. My uncle was also a resident here last year, and we made some good memories. I used to think care homes were like hospitals, but this use to have fairs, pub quizzes, bingo, singers (performers), dancers, craft days and even the odd trip to the seaside, hopefully, this will return as the country comes out of lockdown.

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Review from Jan M (Daughter of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience

The home is amazing; the staff are all friendly and always have a smile on their faces. Mum is well cared for and is always treated with respect and kindness. The manager at the home is excellent, and her door is always open. The wellbeing coordinator does an amazing job and brings laughter to the residents.

I can honestly say there is no better home than Swallownest. Mum is happy, and I have no concerns at all.

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Review from Alan B (Son of Resident) published on 20 April 2021
Submitted via Postal Card • Report

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Good in every way!

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Review from B H (Son of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience

The staff at the care home are excellent.
Very caring, friendly and knowledgeable.
My mu has been in the home for five years.
She has always been well looked after, and we have has no concerns whatsoever.

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Review from Jean (Daughter of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience

This year has been difficult for all of us. The staff at Swallownest are always pleasant, competent and caring. We are all looking forward to things opening up, so we can spend more quality time with our loved ones.

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